Jim Ellis Cadillac

I recently had the pleasure of working with Bobby at Jim Ellis Cadillac to purchase my new Cadillac Lyriq, and I couldn't be more satisfied with my experience. From the moment I walked into the dealership, Bobby's professionalism and friendly demeanor immediately put me at ease. Bobby's knowledge about the Cadillac lineup, especially the Lyriq, was impressive. He took the time to understand my needs and preferences, ensuring he recommended a vehicle that suited my lifestyle and budget. His patience and willingness to answer all my questions made the entire process smooth and stress-free. What stood out the most was Bobby's genuine interest in helping me find the right car rather than just making a sale. He provided detailed explanations about the Lyriq's features, performance, and cutting-edge technology, allowing me to make an informed decision. During the test drive, Bobby was attentive and encouraged me to take my time to truly experience the car's capabilities. The negotiation process was straightforward and transparent. Bobby was respectful and worked diligently to get me the best deal possible. There were no surprises or hidden fees, which I greatly appreciated. Even after the purchase, Bobby followed up to ensure I was completely satisfied with my new Cadillac Lyriq. His dedication to customer service is truly commendable. In summary, my experience with Bobby at Jim Ellis Cadillac was exceptional. He is an outstanding sales consultant who goes above and beyond to ensure his clients are happy. I highly recommend Bobby to anyone in the market for a new vehicle, especially the innovative Cadillac Lyriq.

Unfortunately my experience was SUPER HORRIBLE! Not only did they keep my vehicle that I’d purchased less than a month prior for three months, two months in after me having to reach out to the person that sold it to me, I was told to come pick it up because it was ready. After making the long ride there I found that my vehicle hadn’t been repaired and the recommendations from their mechanic was ignored. All I got was empty promises and next to zero communication. I even tried the app so that I could create a paper trail and they still fell short. My bumper to bumper warranty is rapidly approaching and I hadn’t had fair enough time to experience my vehicle properly. I had two issues with my vehicle. The passenger side blind spot indicator wasn’t working. That took them thee months. (Just replace the sensor). The part about this experience that bothers me most is that right now my entire vehicle is shaking from a rough idle. They’ve told me they don’t feel it. When I went there and requested the mechanic come speak to me he admitted he knows exactly what I’m talking about. It’s a constant problem and isn’t something that has to be recreated. But because it’s not triggering a indicator light, he can’t do anything about it. He vehicle makes me feel like it’s gonna give up on me right after the warranty completely expires this year. I’m afraid to take it back to them because of this last experience. Their answer to my grief is a $500 dollar credit but of course it’s a promise and nothing signed in writing and would only be a drop in the bucket for any basic work that would need to be done. I suspect my vehicle either needs a full tuneup or there’s a issue with the fuel system and that’s creating this shaky motor issue. At the last minute they said I needed new motor mounts and supposedly changed them. Motor mounts shouldn’t need to be replaced on a 2018 suv with 59k miles on it. The mounts don’t look new or old so I can’t verify that they actually changed them. I’m frustrated but I was patient and fill like I’m making valid points about the issues concerning this vehicle. My wife has purchased a Cadillac and said she’d definitely use a different dealer for her maintenance. I hope I’m wrong but they’re making me feel like there are underlying issues with my vehicle that they are trying to hide until the warranty expires. In closing service was horrible, communication was horrible, compensation was subpar and my vehicle is still idling rough and this dealership are refusing to do what needs to be done. I’m irritated, frustrated, and disappointed.

Too many issues to write. Paid for cadillac sill plat and keyless entry (both $115 labor pre-paid on the cadillac website) and scheduled to have them installed. When I brought the Escalade in, they asked if I wanted to wait, I said I would come back later. Called later that afternoon, they said MIGHT be ready tomorrow. xxx is the point of an appointment if they cannot work on it same day? Common sense! But they said they wanted to have a conference first when I live 1.5 hours away round trip and it is a simple $115 labor part install? What a joke. I called for the price of a duplicate key before going, gave them my VIN, and 20 minutes later they said $560 (wow). I asked for a key duplicate when I dropped it off. 24+ hours after dropping off THEY STILL COULD NOT MAKE A KEY for my 2022 Escalade. They EVEN said it might be more $ and COULD NOT EVEN GIVE ME A PRICE 24 hours later. The keyless entry they installed was totally crooked, looked like a kid slapped it on! I fixed it myself later and cleaned up the resulting tape mess, I did not have time for them to take it back and fix it while there. Key pad itself is not pressing down on the 0 digit unless you crush it, cadillac problem, tech noticed it but oh well, not a Jim Ellis Cadillac problem apparently. I said I had a very tight schedule and please have the car ready for me exactly at 2. Car was not out front. Car was not washed, asked if I want to wait, I had no time for that either. Had to wait for the technician to tell us how to program the keyless entry even after that. Parts person was nice.

Try to get in contact with accountant general manager no one return phone calls. They sent my payoff check to the wrong bank trying to get it rectify. No one wanna answer the phone or return phone calls. That’s how you guys treat customer with 820 credit score I’ll never buy from you guys.

My family purchased a certified vehicle from Jim Ellis Cadillac. We would highly recommend this dealership for your next purchase. Everyone was very professional and made the experience great. Highly recommend.

I really don’t like shopping for cars because of pushy salesmen. My wife found the vehicle online and wanted me to go look at it. She had me ask for Justin Perlino. He was very professional and not pushy at all I told him what I was looking for as far as the Nissan titan, what I was looking to get for my trade and monthly payments and they were able to meet all of them. Would definitely recommend Justin and Jim Ellis to others to buy there next vehicle

Don’t hesitate to work with Justin and Jim Ellis. We hate the process of buying vehicles, the high pressure sales dance is exhausting. Justin, met my husband at the end of the work day to show him the vehicle we had found on their website. No expectations or pressure that evening during the test drive. He answered the rest of our questions by phone or text and we finalized the purchase electronically four days later. The truck was delivered to our home. We felt like their most important customers. Easiest vehicle purchase we have ever made. We already know where we will buy our next vehicle and who we will work..Justin.. hands down.

We were very pleased with Justin as he worked with us on all aspects of the buying process. Also, very impressed with Joe in Finance. Did a very good job of putting the sales contract together as requested. A true gentleman with both of those guys.

I literally handed the salesperson an easy deal. I asked for a seasoned salesperson and was sent to Jonathan since Charles was no longer there. Well, I repeated myself several times, received an inflated bill of sale in which the price of the car was much more than the MSRP advertised on the website. They also added optional ancillary products as well as an “Allstate paint and protection” plan advising that it couldn’t be removed because the services had already been applied to the vehicle. If that’s the case then tell me why the coverage protects against future incidents. To add insult to injury, beside I wanted this vehicle, I was told to expect a call from the finance manager. My financing is already in place. The salesperson only wanted to know when I would present myself at the dealership. Well…..never got that call from the finance manager so I guess my 60k ain’t about nothing. Their service department is the best but sales SUCK! How do you fumble something that’s given to you???

Helpful and friendly. Worked with us, as we needed time to decide if this vehicle was right for our needs and our family. Easy buying process.