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Big Star Cadillac

(3,563 reviews)
Visit Big Star Cadillac
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–2:00pm
Sunday Closed Closed
2025 state dealer award
View 10 awards
2025 state dealer award 2016 state dealer award 2015 state dealer award 2014 state dealer award
2026 consumer dealer award 2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

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New (281) 667-9711 (281) 667-9711
Used (281) 557-6056 (281) 557-6056
Service (281) 557-6059 (281) 557-6059

Inventory

See all 443 vehicles from this dealership.

Incentives

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About our dealership

We Hear You. At Big Star Cadillac, we believe luxury should be effortless, transparent, and tailored to your life. Proudly serving Houston and drivers throughout Texas, we offer one of the largest selections of new Cadillac models and Certified Pre-Owned vehicles. Expect UP-FRONT, TRANSPARENT PRICING Whether buying or leasing, the process should be simple and stress-free. That is why Big Star Cadillac is committed to clear, up-front, and transparent pricing on every vehicle we sell.

Service center

Phone number (281) 557-6059

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–2:00pm
Sunday
Closed

Meet our employees

Denise Beyner-Stanley headshot
Denise Beyner-Stanley
Executive Administrative Asst. / Greeter
(70 reviews)
Raven Rasberry headshot
Raven Rasberry
Certifed Sales Coordinator
(43 reviews)
Steve Sons headshot
Steve Sons
Sales Manager
(27 reviews)
Ben Juarez headshot
Ben Juarez
Service Advisor
(25 reviews)
Nina Diaz headshot
Nina Diaz
Vehicle Delivery Specialist
(7 reviews)
Xavier Mitchison headshot
Xavier Mitchison
Certified Sales Professional
(5 reviews)
Bobby Miller headshot
Bobby Miller
Service Consultant
(432 reviews)
Ainsley Roark headshot
Ainsley Roark
Service Consultant
(386 reviews)
Kelly Wilson headshot
Kelly Wilson
Finance Director
(191 reviews)
Angela Davis headshot
Angela Davis
Certified Sales Prefessional
(179 reviews)
Iriam Diaz headshot
Iriam Diaz
Sales Manager
(176 reviews)
Lee Velazquez headshot
Lee Velazquez
Service Consultant
(144 reviews)
George Castillo headshot
George Castillo
Certified Sales Professional
(110 reviews)
Lisa Velasco headshot
Lisa Velasco
Certified Sales Professional
(103 reviews)
Phillip Connor headshot
Phillip Connor
Certified Sales Professional
(61 reviews)
Cristian Mascorro headshot
Cristian Mascorro
Certified Sales Professional
(60 reviews)
Jason Ramsland headshot
Jason Ramsland
Certified Sales Professional
(54 reviews)
Luis Escobar headshot
Luis Escobar
Certified Sales Professional
(12 reviews)
Thomas Green headshot
Thomas Green
Certified Sales Professional
(10 reviews)
Jose Teran headshot
Jose Teran
Service Advisor
(270 reviews)
Keith Mujica headshot
Keith Mujica
Finance Manager
(243 reviews)
Albert Ramirez headshot
Albert Ramirez
Service Consultant
(141 reviews)
Isaiah Rodarte headshot
Isaiah Rodarte
Service Consultant
(133 reviews)
Benito Sanchez headshot
Benito Sanchez
Certified Sales Professional
(79 reviews)
LeAnna Kerr headshot
LeAnna Kerr
Concierge & Loaner Fleet Manager
(74 reviews)
Wiem Head headshot
Wiem Head
Certified Sales Professional
(73 reviews)
Matthew Purvis headshot
Matthew Purvis
Certified Sales Professional
(41 reviews)
Casandra Gonzalez headshot
Casandra Gonzalez
Certified Sales Professional
(39 reviews)
Blanca Baez headshot
Blanca Baez
Certified Sales Professional
(21 reviews)
Casie Shores headshot
Casie Shores
Finance Assistant
(38 reviews)
Aiman Naaj headshot
Aiman Naaj
Certified Sales Professional
(7 reviews)
Mike Pierce headshot
Mike Pierce
General Manager
(155 reviews)
Daniel Wood headshot
Daniel Wood
Service Drive Manager
(76 reviews)
Victor Rivas headshot
Victor Rivas
Certified Sales Professional
(41 reviews)
Vennie Trevino headshot
Vennie Trevino
Service Director
(9 reviews)
Kevin Sonnier headshot
Kevin Sonnier
General Sales Manager
(59 reviews)
Ruben Cauton headshot
Ruben Cauton
Pre-Owned Sales Manager
(55 reviews)
Crystal Butler headshot
Crystal Butler
Certified Sales Professional
(7 reviews)
Ty Barrett headshot
Ty Barrett
Certified Sales Coordinator
(7 reviews)
Kayla Nguyen headshot
Kayla Nguyen
Certified Cadillac Sales Professional
(3 reviews)
Karina Benavides headshot
Karina Benavides
Service Scheduler
Scott Davies headshot
Scott Davies
Certified Sales Professional
Ty Foley headshot
Ty Foley
Certified Sales Professional
Marissa Vega headshot
Marissa Vega
Certified Sales Coordinator

Reviews

(3,563 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Big Star Cadillac from DealerRater.

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If we could give Mr. Mark 10 stars, we definitely would. We had a great sales experience. He had us in and out of the dealership, explained everything very well, and answered all of our questions without hesitation.Highly recommend him and big star cadillac!

If we could give Mr. Mark 10 stars, we definitely would. We had a great sales experience. He had us in and out of the dealership, explained everything very well, and answered all of our questions without hesitation.Highly recommend him and big star cadillac!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

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Willing to listen and accommodate. Made the buying process easy. Was very friendly and helpful.

Willing to listen and accommodate. Made the buying process easy. Was very friendly and helpful.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

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Luis is one the best salesperson I have ever had the courtesy to work with. I told him what I wanted and the price I wanted to pay snd this man was able to get me the best deal possible. Not many salesmen at a dealership can deliver like he did. And then he even delivered the color to me as I live in san antonio. I was abke tonconoelte everything online and didnt even have to step foot in the facility. We communicated efficiently thru text and phone and sealed the deal within 12 hours. It was super smooth and I got the best deal ever on any car I have ever bought at a dealership. He def got me a better deal then I thought and got me way more for my trade in then anybody else local or in the state. If u have to work with someone at big Cadillac this is the man u want working with you. He goes above and beyond to make sure u leave happy and with what u want.

Luis is one the best salesperson I have ever had the courtesy to work with. I told him what I wanted and the price I wanted to pay snd this man was able to get me the best deal possible. Not many salesmen at a dealership can deliver like he did. And then he even delivered the color to me as I live in san antonio. I was abke tonconoelte everything online and didnt even have to step foot in the facility. We communicated efficiently thru text and phone and sealed the deal within 12 hours. It was super smooth and I got the best deal ever on any car I have ever bought at a dealership. He def got me a better deal then I thought and got me way more for my trade in then anybody else local or in the state. If u have to work with someone at big Cadillac this is the man u want working with you. He goes above and beyond to make sure u leave happy and with what u want.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

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Mark is an excellent salesman. He helped me get into the corvette I really enjoyed my experience buying this car. I was totally explained everything and enjoyed our conversation. He is an awesome person.

Mark is an excellent salesman. He helped me get into the corvette I really enjoyed my experience buying this car. I was totally explained everything and enjoyed our conversation. He is an awesome person.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

Show full review

I’m very pleased to say Aiman gave me a very quick and easy experience , knew exactly what I needed and even offered me pizza , a very enjoyable personality 10 out of 10 will recommend and will be coming back to perchase another vehicle in the future with him .

I’m very pleased to say Aiman gave me a very quick and easy experience , knew exactly what I needed and even offered me pizza , a very enjoyable personality 10 out of 10 will recommend and will be coming back to perchase another vehicle in the future with him .

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

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I had the absolute best experience at Big Star Cadillac, and it’s all thanks to Thomas and Mario! From the moment I walked in, I felt like I was being treated with true luxury. Thomas made the entire process smooth, exciting, and stress-free. He was knowledgeable, genuine, and had such a fun personality that made this an amazing experience. Mario was wonderful to work with as well while Thomas was unavailable. They made a great team and were both a true pleasure to work with.

I had the absolute best experience at Big Star Cadillac, and it’s all thanks to Thomas and Mario! From the moment I walked in, I felt like I was being treated with true luxury. Thomas made the entire process smooth, exciting, and stress-free. He was knowledgeable, genuine, and had such a fun personality that made this an amazing experience. Mario was wonderful to work with as well while Thomas was unavailable. They made a great team and were both a true pleasure to work with.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

Show full review

It was such a pleasure working with George, he made us feel comfortable and wasn't pushy. Would definitely purchase another car from him in the future. Thanks George!

It was such a pleasure working with George, he made us feel comfortable and wasn't pushy. Would definitely purchase another car from him in the future. Thanks George!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

Show full review

Thomas was very proffesional.and helpful. When he got tied up with customers he provided me with another helpful sales rep. to get my transaction completed. Overall very satisfied with both their assistance.

Thomas was very proffesional.and helpful. When he got tied up with customers he provided me with another helpful sales rep. to get my transaction completed. Overall very satisfied with both their assistance.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
3.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your feedback. We're pleased to hear that Thomas was professional, helpful, and made sure you were taken care of by connecting you with another member of our team when he became busy assisting other customers. Providing a seamless and positive experience is important to us, and while we're glad you were satisfied with the assistance you received, we recognize we fell short of earning a higher rating. We appreciate your feedback and would welcome the opportunity to learn how we could have improved your experience with us. Thank you for choosing us, and we hope to serve you better in the future. Mike Pierce, General Manager, [email protected]

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I had an excellent experience purchasing my car! The entire process was smooth, stress-free, and much easier than I expected. My salesperson Mario, was knowledgeable, patient, and never made me feel pressured. He took the time to answer all of my questions, explained everything clearly, and made sure I felt comfortable every step of the way. Even after the purchase, Mario continued to help me with any questions or concerns I had, which really showed how much he cares about his customers. That level of service is hard to find these days. I’m extremely happy with my new car and truly appreciate all of the help I received. I highly recommend both Big Star Cadillac and my salesperson Mario to anyone looking for a great car buying experience. Thank you for making this such a positive experience!

I had an excellent experience purchasing my car! The entire process was smooth, stress-free, and much easier than I expected. My salesperson Mario, was knowledgeable, patient, and never made me feel pressured. He took the time to answer all of my questions, explained everything clearly, and made sure I felt comfortable every step of the way. Even after the purchase, Mario continued to help me with any questions or concerns I had, which really showed how much he cares about his customers. That level of service is hard to find these days. I’m extremely happy with my new car and truly appreciate all of the help I received. I highly recommend both Big Star Cadillac and my salesperson Mario to anyone looking for a great car buying experience. Thank you for making this such a positive experience!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

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Isaiah Rodarte in Service & Mario Paniagua in Sales always go above and beyond to help me when I need it. They are very customer oriented and much much appreciated!!

Isaiah Rodarte in Service & Mario Paniagua in Sales always go above and beyond to help me when I need it. They are very customer oriented and much much appreciated!!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

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