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Big Star Cadillac

(3,532 reviews)
Visit Big Star Cadillac
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–2:00pm
Sunday Closed Closed
2025 state dealer award
View 10 awards
2025 state dealer award 2016 state dealer award 2015 state dealer award 2014 state dealer award
2026 consumer dealer award 2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

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New (281) 667-9711 (281) 667-9711
Used (281) 557-6056 (281) 557-6056
Service (281) 557-6059 (281) 557-6059

Inventory

See all 459 vehicles from this dealership.

Incentives

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About our dealership

We Hear You. At Big Star Cadillac, we believe luxury should be effortless, transparent, and tailored to your life. Proudly serving Houston and drivers throughout Texas, we offer one of the largest selections of new Cadillac models and Certified Pre-Owned vehicles. Expect UP-FRONT, TRANSPARENT PRICING Whether buying or leasing, the process should be simple and stress-free. That is why Big Star Cadillac is committed to clear, up-front, and transparent pricing on every vehicle we sell.

Service center

Phone number (281) 557-6059

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–2:00pm
Sunday
Closed

Meet our employees

Bobby Miller headshot
Bobby Miller
Service Consultant
(432 reviews) certified badge
Ainsley Roark headshot
Ainsley Roark
Service Consultant
(386 reviews) certified badge
Angela Davis headshot
Angela Davis
Certified Sales Prefessional
(179 reviews) certified badge
Lee Velazquez headshot
Lee Velazquez
Service Consultant
(143 reviews) certified badge
Jose Teran headshot
Jose Teran
Service Advisor
(270 reviews) certified badge
Albert Ramirez headshot
Albert Ramirez
Service Consultant
(141 reviews) certified badge
Amie Gulli headshot
Amie Gulli
Certified Sales Professional
(119 reviews)
David Bukrinsky headshot
David Bukrinsky
Certified Sales Professional
(89 reviews)
Mario Paniagua headshot
Mario Paniagua
Certified Sales Professional
(83 reviews)
Denise Beyner-Stanley headshot
Denise Beyner-Stanley
Executive Administrative Asst. / Greeter
(70 reviews)
Raven Rasberry headshot
Raven Rasberry
Certifed Sales Coordinator
(43 reviews)
Steve Sons headshot
Steve Sons
Sales Manager
(26 reviews)
Nina Diaz headshot
Nina Diaz
Vehicle Deilvery Specialist
(7 reviews)
Xavier Mitchison headshot
Xavier Mitchison
Certified Sales Professional
(5 reviews)
Kelly Wilson headshot
Kelly Wilson
Finance Director
(185 reviews)
Iriam Diaz headshot
Iriam Diaz
Sales Manager
(174 reviews)
Lisa Velasco headshot
Lisa Velasco
Certified Sales Professional
(102 reviews)
Gary Yannibelli headshot
Gary Yannibelli
Certified Sales Professional
(65 reviews)
Cristian Mascorro headshot
Cristian Mascorro
Certified Sales Professional
(59 reviews)
Jason Ramsland headshot
Jason Ramsland
Certified Sales Professional
(54 reviews)
Luis Escobar headshot
Luis Escobar
Certified Sales Professional
(7 reviews)
Isaiah Rodarte headshot
Isaiah Rodarte
Service Consultant
(130 reviews)
George Castillo headshot
George Castillo
Certified Sales Professional
(109 reviews)
Benito Sanchez headshot
Benito Sanchez
Certified Sales Professional
(79 reviews)
LeAnna Kerr headshot
LeAnna Kerr
Concierge & Loaner Fleet Manager
(73 reviews)
Wiem Head headshot
Wiem Head
Certified Sales Professional
(73 reviews)
Phillip Connor headshot
Phillip Connor
Certified Sales Professional
(61 reviews)
Matthew Purvis headshot
Matthew Purvis
Certified Sales Professional
(40 reviews)
Casandra Gonzalez headshot
Casandra Gonzalez
Certified Sales Professional
(39 reviews)
Blanca Baez headshot
Blanca Baez
Certified Sales Professional
(20 reviews)
Thomas Green headshot
Thomas Green
Certified Sales Professional
(6 reviews)
Keith Mujica headshot
Keith Mujica
Finance Manager
(239 reviews)
Daniel Wood headshot
Daniel Wood
Service Drive Manager
(74 reviews)
Mike Pierce headshot
Mike Pierce
General Manager
(152 reviews)
Victor Rivas headshot
Victor Rivas
Certified Sales Professional
(40 reviews)
Casie Shores headshot
Casie Shores
Finance Assistant
(38 reviews)
Aiman Naaj headshot
Aiman Naaj
Certified Sales Professional
(5 reviews)
Kevin Sonnier headshot
Kevin Sonnier
Sales Manager
(59 reviews)
Vennie Trevino headshot
Vennie Trevino
Service Director
(9 reviews)
Ruben Cauton headshot
Ruben Cauton
Cadillac Certified Pre-Owned Sales Director
(54 reviews)
Crystal Butler headshot
Crystal Butler
Certified Sales Professional
(7 reviews)
Ty Barrett headshot
Ty Barrett
Sales Cooordinator
(7 reviews)
Kayla Nguyen headshot
Kayla Nguyen
Sales Coordinator
(3 reviews)
Karina Benavides headshot
Karina Benavides
Certified Sales Coordinator
Ty Foley headshot
Ty Foley
Certified Sales Professional

Reviews

(3,532 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Big Star Cadillac from DealerRater.

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Thank you Lisa V. for another amazing deal at Big Star Cadillac. The 1# dealership and the Best salesperson in Houston… The U.S!!!

Thank you Lisa V. for another amazing deal at Big Star Cadillac. The 1# dealership and the Best salesperson in Houston… The U.S!!!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

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Louis has made this purchase a pleasant and seamless one. He was very attentive to answering all my questions. I would definitely purchase another vehicle from him.

Louis has made this purchase a pleasant and seamless one. He was very attentive to answering all my questions. I would definitely purchase another vehicle from him.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

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I recently had the pleasure of purchasing a vehicle from Big Star Cadillac, working directly with Mike Pierce, and I can confidently say the entire experience exceeded every expectation I had walking into the dealership. From the very beginning, Mike demonstrated an exceptional level of professionalism, patience, transparency, and product knowledge that made this one of the smoothest and most enjoyable major purchases I’ve ever made. as well Big Thank you for helping a friend out with purchasing vehicle.

I recently had the pleasure of purchasing a vehicle from Big Star Cadillac, working directly with Mike Pierce, and I can confidently say the entire experience exceeded every expectation I had walking into the dealership. From the very beginning, Mike demonstrated an exceptional level of professionalism, patience, transparency, and product knowledge that made this one of the smoothest and most enjoyable major purchases I’ve ever made. as well Big Thank you for helping a friend out with purchasing vehicle.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

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Recently we had the pleasure of purchasing my granddaughters first car ! Would have never bought from anyone else but Steve Sons! Me and my family have followed him for years and purchased our vehicles from him ! He goes above and beyond, and makes the entire process stress free!

Recently we had the pleasure of purchasing my granddaughters first car ! Would have never bought from anyone else but Steve Sons! Me and my family have followed him for years and purchased our vehicles from him ! He goes above and beyond, and makes the entire process stress free!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

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Big Stat Cadillac - Thomas provided an exceptional Memorial Day 2026 vehicle purchasing experience from start to finish. Crystal was the sales consultant that Thomas pulled in so we would not have to wait while he was assisting another customer, and she was absolutely outstanding throughout the process. Ruben, the sales manager, worked diligently to make the numbers come together, and Joel in finance made the closing process smooth, professional, and stress-free. The entire team demonstrated excellent customer service, professionalism, transparency, and teamwork that made this purchase experience truly memorable. Crystal even asked about us again the next morning when she saw Thomas, which speaks volumes about the genuine care and personal attention provided by the team. This was one of the best car-buying experiences we have had, and we highly recommend Thomas, Crystal, Ruben, and Joel to anyone looking to purchase a new vehicle.

Big Stat Cadillac - Thomas provided an exceptional Memorial Day 2026 vehicle purchasing experience from start to finish. Crystal was the sales consultant that Thomas pulled in so we would not have to wait while he was assisting another customer, and she was absolutely outstanding throughout the process. Ruben, the sales manager, worked diligently to make the numbers come together, and Joel in finance made the closing process smooth, professional, and stress-free. The entire team demonstrated excellent customer service, professionalism, transparency, and teamwork that made this purchase experience truly memorable. Crystal even asked about us again the next morning when she saw Thomas, which speaks volumes about the genuine care and personal attention provided by the team. This was one of the best car-buying experiences we have had, and we highly recommend Thomas, Crystal, Ruben, and Joel to anyone looking to purchase a new vehicle.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

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Great customer service. From the moment we arrived at Big Star Cadillac, Luis came outside and helped us with our car buying experience making it easy with our trade in, going above and beyond! And put us in a brand new 2026 Cadillac Escalade!!!

Great customer service. From the moment we arrived at Big Star Cadillac, Luis came outside and helped us with our car buying experience making it easy with our trade in, going above and beyond! And put us in a brand new 2026 Cadillac Escalade!!!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

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A very nice and comfortable dealership. Has a good selection of cars. They care for their customers.

A very nice and comfortable dealership. Has a good selection of cars. They care for their customers.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

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I had an excellent experience working with Steve while buying my car. He was professional, knowledgeable, and genuinely helpful throughout the entire process. He made everything smooth and stress-free, answered all my questions honestly, and never made me feel pressured. You can tell he really cares about his customers and wants them to leave happy. If you’re looking for a trustworthy and friendly car salesman, I highly recommend asking for Steve!

I had an excellent experience working with Steve while buying my car. He was professional, knowledgeable, and genuinely helpful throughout the entire process. He made everything smooth and stress-free, answered all my questions honestly, and never made me feel pressured. You can tell he really cares about his customers and wants them to leave happy. If you’re looking for a trustworthy and friendly car salesman, I highly recommend asking for Steve!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

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The whole staff at Big Star Cadillac is World Class. Pricing is easy and transparent. The pick up and delivery team is so polite and helpful. This is our 4th new Cadillac and we love the Lyriq! Mike Pierce and Amie and Isaiah are all very willing to help and easy to reach. Great experience. I recommend to everyone wanting a great vehicle and World class service.

The whole staff at Big Star Cadillac is World Class. Pricing is easy and transparent. The pick up and delivery team is so polite and helpful. This is our 4th new Cadillac and we love the Lyriq! Mike Pierce and Amie and Isaiah are all very willing to help and easy to reach. Great experience. I recommend to everyone wanting a great vehicle and World class service.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

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Thomas Green was very professional and helpful during this process. He was efficient and got us exactly what we were looking for with no issues at all. Definitely recommend him and this dealership for all your car buying needs. Would purchase from Thomas again.

Thomas Green was very professional and helpful during this process. He was efficient and got us exactly what we were looking for with no issues at all. Definitely recommend him and this dealership for all your car buying needs. Would purchase from Thomas again.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

Show full review
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