Big Star Cadillac

Buyer Beware This Dealership Use A Tactic That's Not Becoming. They Add On As Much Items As possible To Inflate The Price Of Their Car. And Mike Pierce . Should Not Be Manager There. He Makes Appointments And Just As Fast As He Make It He Stops Communication With You.So You Keep Trying To Call Him And He Won't Return Your Call.,The Finance Manager is Just As bad . He Tells You About add Ons Then You Find Out. Every Time You Ask To See All The Fiqures. He Nor Pervis Would Show Them. Then on Top Of That .He Say I Will Email Them To You If That's Not Hook n swoop I Don't know what Is . I was also Told The Buy Out Price I Had presented To Them Was Not Any Good.because They Had To Certified The Vehicle And The Additional Price Included That.so I Said Okay.But Low And Behold Here Comes Certified Charges separately. No Body Wanted To Explain That.but They keep Saying that The Antitheif Device was Extra.And Non Refundable Yet The Manufacturer Says As long As You Cancel Within Thirty Days You Get A Full Refund..But The Root Cause Ofy Problem Stem From Being Lied To.if I knew Pervis Was Lieng I Could Have Walked Away But. Trying To Believe In This Dealership Was A Joke..iriam Was The Most Caring He Should Have Mike Pierce Job .He Does A Better Job My Only Problem Was It Started During A Lot Of Raining And We Kept Missing One another.But He Tried To Make Think Right..Just Didn't Get A Chance To Sit Down And Explain My Whole Situation.I was Lied To About The Sales Price.Then Korine Calls Me And Say inspection Time and in reality That Was Not The Case . Inspection Time was Any Time Of My Choosing.Not any Time Of Her Choosing.All I Got To Say Is Buyer Be Ware.No Matter How Much You Think You Trust Bigstar Cadillac.Heads Up

Naaj was honest person on the deal. He picked me at the airport and the deal was smooth. I was coming from Brownsville. He kept his word on the deal. Kudos!

Mauricio made the purchase of our Escalade an outstanding experience from start to finish. He was professional, knowledgeable, and genuinely cared about making sure everything went smoothly. He kept us informed throughout the entire process, answered all of our questions, and made what could have been a stressful purchase incredibly easy. His honesty, attention to detail, and exceptional customer service truly set him apart. We couldn’t be happier with our new Escalade and highly recommend Mauricio to anyone looking for a seamless, first-class vehicle buying experience. Thank you, Mauricio!

Attentive and welcoming environment and great customer service. Clean and tidy facility. Good welcoming staff

Thomas was incredible. He was so patient with me, and he never pressured me in any way. I highly recommend working with Thomas for all your car buying needs!

Estoy muy contenta por cómo nos atendió , y nos ayudó y explicó todo. Aún si tengo una duda solo le hablo o mando mensaje y me sigue ayudando , gracias

This is the second vehicle purchased from this dealership. Efficient and professional service makes the difference.

The dealership staff is very welcoming and helpful! Wonderful experience overall. Luis Escobar was great, he explained everything in a detailed manner, showed patience and lots of effort to get me exactly what I was looking for!

Luis was very kind and attentive! He understood we were in a hurry and he did everything he could to help us in such little time to make sure we drove off in our new car that night! I would definitely recommend him to family and friends!

⭐️⭐️⭐️⭐️⭐️ I want to give a big thank you to everyone at Big Star Cadillac for once again taking care of me on the purchase of my new Cadillac. This is around my 5th vehicle I’ve purchased from them over the years, and there’s a reason I keep coming back. They always work hard to put together a great deal and make the entire process as smooth as possible. A special thank you to General Manager Mr. Mike, Sales Manager Mr. Iriam, and Ms. Lisa in Sales for the outstanding customer service. I really appreciate the time, effort, and personal attention they gave me throughout the entire process. Buying a new vehicle can sometimes be a headache, but they made everything easy from start to finish and made sure I was taken care of. After buying several vehicles from Big Star Cadillac, I can truly say they’ve earned my repeat business. It’s not just about making one sale — it’s about how you treat people and build relationships over the years, and that’s something I really appreciate about this dealership. If you’re looking for a new Cadillac, I highly recommend giving Big Star Cadillac a chance to earn your business. Thanks again to Mr. Mike, Mr. Iriam, Ms. Lisa, and the entire team for once again coming through for me. I absolutely love my new Cadillac and couldn’t be happier with the deal and the experience!