Big Star Cadillac

Turning Dreams into Reality one Jeep at Time ! They are more than a dealership..They are a True Family....

Luis and Big star Cadillac made my out of state buying experience the best ever. Communication and responsiveness was one of the best things of dealing with Luis and Bigstar Cadillac. Everything moved along with precision. From Lii you s to his sales manager to the finance manager all paperwork was flawless. The-online tools are easy and very intuitive to use. I would highly recommend purchasing from this dealership. I know on any future purchases I'm looking at there inventory first id recommend contact Bigstar Cadillac and luis.

George deserves more than five stars!! He’s the best thing Big Star has to offer besides the great cars. Make sure you ask for him when you go but one of their wonderful cars. I just bought my third one from this dealership and this was by far my best experience.

Hello Spent several hours today looking at several Cadillac's I spoke directly with the sales team after several phone calls they told me that none of the 11 vehicles I was looking at on the site actually had the miles that were presented. they were off by a minimum of 10,000 miles and they did have an issue with that. I asked several times to speak with the General Manager who never called me back. This was a terrible experience of bait and switch and they did not care. This is what gives this sight a bad name.

Overall the dealership was respectful and professional. They answered all my questions and concerns with respect.

I had a great experience working with Blanca! She was extremely helpful, friendly, and made the entire process smooth and stress-free. She answered all of my questions and made sure I was happy with everything. I truly appreciate her excellent customer service and would definitely recommend Blanca to anyone looking for a new vehicle!

I recently contacted Big Star Cadillac regarding a 2025 Range Rover. Unfortunately, my experience with a salesperson named Ty was extremely disappointing from beginning to end. The interaction started poorly. Ty initially contacted me by text without introducing himself. I had to ask several times for his name before he finally provided it. His responses to my questions about the vehicle’s ownership history and outstanding safety recall also came across as dismissive rather than helpful. I explained that I was interested in trading my Porsche Panamera and wanted to establish whether we were reasonably close on the numbers before making the drive to the dealership. My time is valuable, and I wanted to avoid an unnecessary trip if we were too far apart to reach an agreement. I provided extensive information and documentation regarding my Porsche, including its certification and vehicle history. Ty eventually returned with a trade-in estimate that was considerably below my expectations. When I explained that I was looking for a higher trade-in value, Ty called me and challenged me to provide comparable vehicles supporting my expectations. I explained that I expected the dealership to conduct its own market research and valuation rather than placing that responsibility on the customer. At that point, his tone became increasingly rude and confrontational. He ultimately told me that if I expected anything close to my desired trade-in value, we didn’t have a deal. When I acknowledged that we apparently did not, he simply ended the conversation. My complaint is not that the dealership was unwilling to meet my trade-in expectations. Dealerships and customers are not always going to agree on price. My complaint is about how I was treated throughout the entire process. I was a serious buyer considering a high-end luxury vehicle. I was willing to provide documentation, discuss the numbers, and work toward a reasonable transaction. I expected professionalism, courtesy, and a willingness to have a respectful conversation, even if we ultimately couldn’t reach an agreement. Instead, I encountered a salesperson who wouldn’t even properly introduce himself without being asked repeatedly, dismissive responses to legitimate questions, and an unnecessarily confrontational phone call. Based on my experience with Ty, I would be reluctant to return to Big Star Cadillac or recommend this dealership to others. I hope dealership management takes this feedback seriously. A customer should never have to agree with a salesperson’s numbers to be treated with professionalism and respect.

I live in Dallas, but I buy all of my Escalade V ESV’s from Big Star Cadillac. My previous salesperson does not currently sell cars and I was introduced to Mark. Since I’m not local to the dealership, I had to rely heavily on Mark’s expertise and his overall knowledge about the process of delivering a car to a customer that’s in a different part of the state. Mark was very very attentive to all of the details and familiar with the complexities of the deal. My car was a special order and Mark had everything arranged and ready to go. The process was flawless. Mark did an outstanding job and I would definitely buy another car from him and Big Star Cadillac. I have my eye on a 2027 already. If anyone is looking for professionalism and attention to details, he’s your guy! Mark, thank you so much for all your hard work and effort that you put in to getting my deal over the finish line and delivered in perfect condition.

If we could give Mr. Mark 10 stars, we definitely would. We had a great sales experience. He had us in and out of the dealership, explained everything very well, and answered all of our questions without hesitation.Highly recommend him and big star cadillac!

Willing to listen and accommodate. Made the buying process easy. Was very friendly and helpful.