Reviews
They did a great job welcoming me and making this a
They did a great job welcoming me and making this a smooth process while explaining everything.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!
Not particularly happy with service provided.
Not particularly happy with service provided. Explained perceived problem, but something else was adjusted. Supposedly, the technician test-drove the car after the service and assessed the issue was fixed. It wasn't.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review. We apologize for any inconvenience. Please reach out to me directly with your best contact information so that I may better understand and address your concerns. Kohl Young, Service Director, kohly@bigstarhyundai.com
They actually did a great job .
They actually did a great job .. help me from the beginning to the end.. definitely recommend
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!
Trying to lowball customer and give no transparency quote
Trying to lowball customer and give no transparency quote without letting customers know what they are getting into
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for your sharing your feedback. One of our priorities is providing a transparent and trustworthy experience for all our customers. I apologize that you feel your experience did not align with that. Please contact me directly. Chris Russell, General Sales Manager, crussell@bigstarhyundai.com
Big Star Hyundai employees are always very kind and
Big Star Hyundai employees are always very kind and professional. The service provided is always quality service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and your review! We are truly humbled by your kind words.
The guys at the service department for the most part were
The guys at the service department for the most part were great. They understood my frustration and after weeks of waiting for the part they finally decided to think outside the box and call other locations to find a part for my vehicle. I only wish they had better communication, they didnt inform me my car had hail damage until the day I picked up my vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review. We apologize for any lack of communication. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your thoughts will be used to fuel our commitment to continuous improvement.
Ibra was a phenomenal person to work with!
Ibra was a phenomenal person to work with! The process went smoothly, and I couldn’t ask for a better car!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!
Very nice dealership and salesperson was awesome!
Very nice dealership and salesperson was awesome! I have already referred people to this lot as well
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!
The service center at Big Star Hyundai is full of
The service center at Big Star Hyundai is full of incompetent LIARS. How many times do I need to take my car in for the SAME RECALL before they finally replace the part?! I was assured when I made the appointment that the part would be there, just for me, in time for my appointment so that I wouldn't have to make multiple appointments again. GUESS WHAT?! They didn't have the part for my appointment, and they did not tell me this when I dropped off my car for said appointment. I have left messages and emails for a manager to call me and no one has reached out. Not only that, but they did my oil change and tire rotation, and "didn't have time" to wash my car and left the window and windshield FILTHY and full of fingerprints. Absolutely ridiculous.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your review. We apologize for any inconvenience. Please reach out to me directly with your best contact information so that I may better address your concerns. Scott Kimbrough, General Manager, skimbrough@bigstarhyundai.com
It was ok but I didn’t know they was go charge me 700 for
It was ok but I didn’t know they was go charge me 700 for three new tires and rotate them
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your thoughts will be used to fuel our commitment to continuous improvement.