Reviews
I received excellent service with Mr.
I received excellent service with Mr. Alex Jones when purchasing my first vehicle. Mr. Jones was patient with me throughout the buying process and was very helpful.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Wow, thank you for the 5-star review! We're delighted to know we exceeded your expectations. Your positive feedback motivates us to continue providing the best possible service.
Everyone i dealt with were very professional and willing
Everyone i dealt with were very professional and willing to work with us. I would work with them again.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Wow, thank you for the 5-star review! We're delighted to know we exceeded your expectations. Your positive feedback motivates us to continue providing the best possible service.
Alex went above and beyond to meet our needs and work to
Alex went above and beyond to meet our needs and work to achieve a price within our range for a successful sale. It was disappointing that the price calculator online gave false information, but with the help of Alex and Arnoldo we were able to get the price down closer to what we expected.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review. We are happt to hear that your purchase went well and apologize for any inconvenience experienced via the online calculator. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.
Between Cristian and Alex, this dealership is one that I
Between Cristian and Alex, this dealership is one that I would suggest to other people I know. They were beyond helpful
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Wow, thank you for the 5-star review! We're delighted to know we exceeded your expectations. Your positive feedback motivates us to continue providing the best possible service.
Mr Jarred Howard was very knowledgeable and helpful.
Mr Jarred Howard was very knowledgeable and helpful. Made my buying experience stress free. He was very professional and efficient.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your business and your review! All of us at Big Star are truly humbled by your kind words.
My overall experience with Alex was ok but the person who
My overall experience with Alex was ok but the person who worked with us was Arin, she did the work, however now I see that we did not get what was promised as far as part of our discussions that actually sold me to lease. Jimmy did not write it up correctly which now I am not a happy customer entirely, I should have caught it, Arin said we would have all oil changes free during our lease, I did tell Jimmy and he said ok but documented incorrectly as only 3 oil changes. After we left the dealership we realize we did not get offered the road hazzard warrenty so came back the next morning was told by Jimmy..to late..you have to get it before signing your documents, he did not offer it then, he was too busy trying to sell us window replacement!!! I personally feel he did not represent your dealership completely right. If I am off base here please let me know when you check this out
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your business and your review. We apologize for any inconvenience. Please reach out to me directly with your best contact information so that I may better address your concerns. Chris Russell, General Sales Manager, crussell@bigstarhyundai.com
I had a great experience with Alex.
I had a great experience with Alex. I didn’t expect to go in and purchase anything the same day but Alex went above and beyond for me. He was super detail oriented and worked with all my circumstances. 10/10
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your business and your review! All of us at Big Star are truly humbled by your kind words.
Alex did a wonderful job he was very helpful to me to the
Alex did a wonderful job he was very helpful to me to the end of it
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Wow, thank you for the 5-star review! We're delighted to know we exceeded your expectations. Your positive feedback motivates us to continue providing the best possible service.
Wow, things have changed since the last time I bought a
Wow, things have changed since the last time I bought a vehicle but in a good way. The technology, the courtesy and the overall respect that you get from your salesman. The Young man explained everything in a calm and professional manner. Would I buy another car from your company? Well, the answer is yes I would.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.
Dealership people very friendly and courteous.
Dealership people very friendly and courteous. This is my 7th purchase in 10 years. I will be back when I am ready for another vehicle
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your continued loyalty and your review! All of us at Big Star are truly humbled by your kind words.