Dublin Kia

Not a good experience; rethinking the brand (multiple service issues). I received multiple emails from Kia Dublin about servicing my Kia EV6. As my vehicle neared 40,000 miles, maintaining its service schedule was very important to me. I booked an appointment two weeks in advance, providing detailed information about the visit. When I arrived at the dealership today—two weeks after scheduling—I was told that despite having a confirmed appointment with all details provided, they couldn’t work on my car that day and I needed to leave it overnight. This was completely unexpected. I was disappointed, especially since it’s a 45-minute drive to the dealership. My frustration grew when they mentioned, despite their own scheduling issues, that no loaner car was available for me. The only options were to leave the car overnight and find another way home or reschedule and make the 45-minute drive again another day. There was no consideration given to the appointment I made or the distance I traveled. A simple phone call the day before or morning of my appointment would have allowed me to adjust my schedule, including my work commitments. Instead, the dealership showed no regard for my time or plans. Their lack of courtesy and communication was disheartening. This experience exemplifies why many consumers prefer to purchase their vehicles directly through the manufacturer (separate but related issue), and it’s why many avoid service visits at dealerships altogether. Kia Dublin, if you invite customers in for service, allow us to select a suitable date and time, provide a space to include details, then respect us and respect our schedules. If you cannot uphold these commitments, the courteous thing would be to notify us via phone or email. Trust in your dealership is hard to maintain, especially for future vehicle purchases. The trust is damaged and your absence of customer service and respect is evident.

Good experience, good deals, good people, very good selection of cars and very easy to work with.

We bought a new Kia from Kia of Dublin in Aug of '25. The sales team was initially helpful and attentive, especially when we were clear we were wanting to make a purchase quickly. We purchased a car after test driving the same model -- upon pick up of the vehicle, we noticed there were multiple scratches and dents on the exterior of our "brand new" car. The sales team assured us that they would take care of it-- this is where things really took a turn. We discovered that the sales team forged our signature on paperwork saying we had inspected and approved the condition of the car-- which we did not- and in fact we had never seen the actual car we purchased in person until we picked it up. They took us to the service department who treated us incredibly poorly but promised the work would be finished quickly. 2 weeks later upon pick up, we saw that the work was not completed, and in fact, looked worse than before. We were told they outsourced the work. Still not pleased with the condition of the car, they took it back from us to fix-- 2.5 weeks later and poor communication later, they finally returned the car with the work done to the body to deliver it like-new. After a week of driving the car (now 2.5 months after we purchased it but only 1 week after getting it back from their slow body shop), we discovered that they attached the drivers side door wrong and it now doesn't opened properly. The car itself is great-- the sales team and service team both completely failed to provide even a basic level of service to us. Buyer beware!!

The experience was easy and fast they were not pushy and not trying to sell a different car the sales man was friendly and very helpful and did what he could to make it easy and fast to get out of there

Refused to provide a price unless I can in person with another writte offer for them "to beat?"

My husband and I are long time Kia Sorento owners. We've been leasing them for over 12 yrs! We absolutely LOVE them. In all those 12+ years, we've leased every single one of them from Capitol Kia in San Jose because we're just loyal like that but after our last deal with them we felt like the loyalty just wasnt being reciprocated.  Well we decided to try our luck at a new dealership and we had just happened to get a flyer in the mail for Dublin Kia so we figured we'd take a drive and check them out....boy are we glad we did!!!  First off, when we walked in we were greeted at the desk by Naseem, the nicest, smiliest, guy which we initially thought was the receptionist but he turned out to be our salesman who was beyond amazing!! Since this was our 5th Kia, we knew exactly what we wanted and the deal we were looking for which we knew might be a tough negotiation but after explaining what we needed to Naseem, he went to his colleagues, Amir, who is the dealerships awesome manager and Shah, the fantastic general manager, who both were so cool about making sure we got the deal we needed and literally made the whole thing happen in less than an hour!!! We had to leave to pick our son up from school and by the time we got back they had our new 2025 Sorento XLine Series, washed, cleaned and ready to go!!  This was the easiest and most pain free car buying experience we've ever had and the best part was just how welcoming, friendly and positive they were that we had come to the right place to sign another lease with KIA!! We would definitely recommend this dealership to anyone looking to buy a new KIA in the entire Bay Area, even if you live all the way in San Jose, it's worth the drive to Dublin!!  Be sure to ask for Naseem, Amir and Shah...these guys will surely take care of you!! Merry Christmas to us!! Whooohooo!! 

Huge shout out to Essa Karimi at Dublin Kia!! Thank you for being you & truly helping us find what’s right for our family & works within our budget.

Don’t waste your time! Placed an order last year, they never got the factory to make my car. I kept following up and was finally told order was cancelled but they would follow up with me in a few months, never did. I decided to start looking again and called them, was told that because of the situation they “would take good care of me”. Started talking about placing another order and was quoted double the markup of all the dealerships I called in 100 mile radius. If you want to pay more and possibly never get your order this is the dealership for you.

I have nothing good to say about this dealership. Their sales people are lazy and not helpful. I even received a few rude text messages. Unwilling to negotiate when other dealers in the area will. You will get better service elsewhere.. I wouldn’t bring your money here.

We have been customers of Kia for years and were excited about a dealership opening in Dublin as it’s much closer to home for us. In the last 12 months we have got 2 cars from them and purchased their service plan for both cars. Our car was transferred there by a body shop for a minor issue and it has been nothing but a nightmare since. We have continuously tried to find out what is wrong with our car and when we to manage to get a person to speak with, we get no answers. Today after 10 days we were told that our car had the original issue fixed but now another had come up, which wasn’t there when it went in, and they absolutely refuse to give us an answer as to when our car will be done or even now answer their phones. I cannot recommend against this dealership enough, we are without a car and have no end in sight of when we will get it back, they are extremely unprofessional. Nobody answers the phones and they say they have no loaners for their customers during a service that’s taken days and days longer than was promised. Do not use this dealership for their service at all. It’s sad because we had good experiences during the purchase of our cars but will never use them again following on from this absolutely appalling experience.