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BMW of Lubbock

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (64 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday Closed Closed
New (806) 224-2542 (806) 224-2542
Used (806) 224-1751 (806) 224-1751
Service (806) 224-2429 (806) 224-2429

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (64 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of BMW of Lubbock from DealerRater.

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Fantastic car buying experience with Scott Bednorz

Fantastic experience buying a new car at Alderson. Scott Bednorz delivered my new 2017 BMW X1 exactly to my specifications. He even took time to show me all of the new features that my old X1 didn't have.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great folks!

We have bought several cars over the years with Alderson and have never been disappointed with the kind of attention given. The go the extra mile and really try hard to earn and keep your. Usineas.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Tyler Bell Knows Cars Well

Tyler Bell knows cars and he will work with a buyer until just the right one is selected. He sends the new owner on their way knowing that this newly purchased vehicle is THE ONE that will bring them driving pleasure for years to come. Thanks go out to Tyler Bell for my new Lexus.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Best, easiest car buying experience with Scott Bednorz!!!

Ordered a 2017 430i xdrive hard top convertible, picked it up this week! BEST experience from beginning to end! Thanks Scott! Very professional, not pushy, very helpful in helping me figure out what I wanted or needed, always available and quick to respond. Alderson BMW and its staff are TOP NOTCH!!! Highly recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Lance Washam made it a super easy car buying experience

I went to look at Alderson for a new car and a gentlemen named Lance Washam made my expierence the easiest car buying experience I have ever had no hustle no rush! Looked at the car that morning and it was mine before lunch!! No hassle definitely earned my business for future car buying!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Crystal Marquez X5

Crystal was very helpful getting the right vehicle for us. She was very patient in our selection. Took my wife a while to decide but, Crystal got it done. We will be back and bring others with us.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great Experience

I was nervous about trading my car for a newer model because it was my first time doing it alone. Matthew Crasta made me feel at ease immediately and guided me through the process with genuine care and concern. He was the answer to many prayers on my part. I will definitely be going back to Alderson Lexus for my next car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Crystal Marquez-BMW

My comment covers before, during, and after my BMW X5 purchase. I have purchased numerous cars, trucks and motorcycles, and this has been my best expercience ever. Very professional!! I highly recommend Crystal Marquez (salesperson) and the Alderson BMW dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Isaac Logan

We were just looking and we were thinking about trading in our Nissan Murano. Isaac came out was very friendly, warm and full of knowledge. He ask questions, made statements and soon we were driving a couple of certified cars. Both were BMW's and he let us drive both. The driving course he took us on tested the overall stability, comfort, proved the luxury of the vehicle and was overall a beautiful are to be in. He is interested in customer service, and went way beyond what we have been seen in the past and we usually trade cars ever year or so. The closing was directed by him and when we came back to pickup our new vehicle, he demonstrated what features were on the car. It had so many, that he was finishing up his presentation from our test drive. We are happy with our new car and happy with the time he took for this transaction. He really seems to enjoy his job!! Every one that was involved in this process was very helpful!! Ricky Waggoner

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

PURCHASE OF A NEW VEHICLE

Isaac Logan meet my wife and I as we were looking at the BMW X3 for my wife. His patience while showing the vehicles in stock and finally the one at the back of the lot was her choice He was very helpful in the purchase of the vehicle. Then on the training of the features of the vehicle. We would also like to think Isaac for coming to our home to help the wife program some of the features. We would also like to think the staff every one for very helpful. DANETTE & KEN ROBERTS

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.