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BMW of Lubbock

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (64 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday Closed Closed
New (806) 224-2542 (806) 224-2542
Used (806) 224-1751 (806) 224-1751
Service (806) 224-2429 (806) 224-2429

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (64 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of BMW of Lubbock from DealerRater.

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Excellent Always

Tim Harmon....Excellent Service I have been using Alderson BMW since i moved to Lubbock and overall my experience has been nothing short of excellent.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Tim Harmon

Tim Harmon is so helpful. We live 150 miles away and he makes service easy for my wife and I. He and the rest of his team take excellent care of our 2014 5 series

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Suspension problems

Nice service and friendly service. Want go anywhere else . Ashley handle my problem and took care of warranty recall. Thanks for your services. Thank you,

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Car Service

I had my bmw serviced for the first time and was thoroughly pleased with the service department. Tim Harmon was courteous & professional. I love the fact that my car was washed before being returned to me. Awesome job by all!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The Gold Standard of Service

Tim Harmon represents the Gold Standard of service. I have dealt with him for a number of years and have never asked him a question that he could not answer. His interactions with me have always been friendly and very professional. As a service manager he does everything right and makes it very easy to deal with Aldersons. He is a real gem.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Good job done by service

I worked with Tim Harmon and he did a good job! I had tires replaced and lined. The price quoted was fair and I would use them again

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Servicing

Ashley Lampe made everything go very smooth! Thank You for the loaner to use while my car got some much needed attention! Great customer service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Always satisfied!

I own two BMWs and have both of them serviced and repaired at Alderson BMW. Tim Harmon has always been extremely helpful and courteous. He is always prepared to answer all our questions and to make sure we are completely satisfied. I so appreciate the quality service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Service my car

Thank Tim Harmon for going beyond of taking care of us. My car is up and running, thanks to Mr Tim Harmon for a fabulous job. Jesse Madrid

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Do you know how much this car is?

Requested to drive an M series BMW. Won't let me? Bought a 911 Turbo, Cayenne Turbo S, and a Panamera Turbo S coming soon. Looks like someone missed out.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.