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BMW of Lubbock

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (64 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday Closed Closed
New (806) 224-2542 (806) 224-2542
Used (806) 224-1751 (806) 224-1751
Service (806) 224-2429 (806) 224-2429

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (64 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of BMW of Lubbock from DealerRater.

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Excellent Service

Tim Harmon and the Alderson BMW service team are excellent. The team is always glad to help with any issues and questions I may have. Great!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great service!

Always a pleasure to take my car into Alderson BMW to Tim Harmon. He and his crew do a great job evertime. They all seem anxious and waiting to help in any way they can

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Third purchase at Alderson

My third purchase at Alderson with Tyler Bell and as usual it was a great experience. They always work hard to get the best interest rate possible. Best trade allowance and overall easy buying experience. I will only purchase my vehicles at Alderson.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Alderson BMW Service

I've had 2 BMWs and the service at Alderson BMW has always been excellent! Tim Harmon goes above and beyond to get me taken care of any time I bring my car in. They're great!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Tim Harmon

Great service. Tim Harmon did an outstanding job. Got in to fix the car in a short time. Tim did a good job. I would recommend the dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent experience, every time

Every time I bring my BMW in for repair or service, I am greeted by Tim Harmon with a warm welcome and an "I'll take care of it" attitude. I always know that, whatever the problem, Tim will see to it that it gets fixed. Thank you Tim and Alderson for taking such good care of me and my car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Lubbock bmw purchase

Very nice dealership. Lubbock TX Painters has allowed me to buy my first bmw and I was stoked. Especially after having excellent customer service. Great!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Best experience!!

I have to admit, I was on the fence about buying local or going to Dallas. The whole team I worked with at Alderson made my buying experience the smoothest I have EVER had!! Tyler Bell was so professional, knowledgeable and all around the best to work with. Crystal Marquez was so organized with the paperwork It didn't take long to go over everything and sign. Peter Daia knows EVERYTHING to know about BMW's. He's pretty patient to. I know I'll be contacting him in the near future!! Micheal was a great help also. He got me in the car I love and stuck to his word with my trade and purchase price. Thank you ALL for the BEST experience!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Tyler Bell @Alderson Lubbock

I would have to say Tyler is very easy to work with and I never heard a "No" from him, Great Team work from everyone at Alderson BMW

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Excellent Dealership

I have bought about 4 or 5 different cars from this dealership and I live near Dallas! I find that I always get better deals here. This time I dealt with Lance Washam. I called him and told him what I was looking for ahead of time. Within a week he called me about a car, which I decided against, but then he called me again about a month later and it was a car exactly what I was looking for!! We made the deal over the phone, he sent a driver to meet me, we exchanged cars and it was a very expedient, pleasant experience. Lance called me several times to keep me up on the latest going on until I could get the car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.