Reviews
Write a reviewExcellent Service
Tim Harmon and the Alderson BMW service team are excellent. The team is always glad to help with any issues and questions I may have. Great!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great service!
Always a pleasure to take my car into Alderson BMW to Tim Harmon. He and his crew do a great job evertime. They all seem anxious and waiting to help in any way they can
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Third purchase at Alderson
My third purchase at Alderson with Tyler Bell and as usual it was a great experience. They always work hard to get the best interest rate possible. Best trade allowance and overall easy buying experience. I will only purchase my vehicles at Alderson.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Alderson BMW Service
I've had 2 BMWs and the service at Alderson BMW has always been excellent! Tim Harmon goes above and beyond to get me taken care of any time I bring my car in. They're great!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Tim Harmon
Great service. Tim Harmon did an outstanding job. Got in to fix the car in a short time. Tim did a good job. I would recommend the dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent experience, every time
Every time I bring my BMW in for repair or service, I am greeted by Tim Harmon with a warm welcome and an "I'll take care of it" attitude. I always know that, whatever the problem, Tim will see to it that it gets fixed. Thank you Tim and Alderson for taking such good care of me and my car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Lubbock bmw purchase
Very nice dealership. Lubbock TX Painters has allowed me to buy my first bmw and I was stoked. Especially after having excellent customer service. Great!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Best experience!!
I have to admit, I was on the fence about buying local or going to Dallas. The whole team I worked with at Alderson made my buying experience the smoothest I have EVER had!! Tyler Bell was so professional, knowledgeable and all around the best to work with. Crystal Marquez was so organized with the paperwork It didn't take long to go over everything and sign. Peter Daia knows EVERYTHING to know about BMW's. He's pretty patient to. I know I'll be contacting him in the near future!! Micheal was a great help also. He got me in the car I love and stuck to his word with my trade and purchase price. Thank you ALL for the BEST experience!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Tyler Bell @Alderson Lubbock
I would have to say Tyler is very easy to work with and I never heard a "No" from him, Great Team work from everyone at Alderson BMW
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Excellent Dealership
I have bought about 4 or 5 different cars from this dealership and I live near Dallas! I find that I always get better deals here. This time I dealt with Lance Washam. I called him and told him what I was looking for ahead of time. Within a week he called me about a car, which I decided against, but then he called me again about a month later and it was a car exactly what I was looking for!! We made the deal over the phone, he sent a driver to meet me, we exchanged cars and it was a very expedient, pleasant experience. Lance called me several times to keep me up on the latest going on until I could get the car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
