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GENESIS OF NAPLES

(727 reviews)
Sales hours: 8:00am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:00am–7:00pm 7:30am–6:00pm
Tuesday 8:00am–7:00pm 7:30am–6:00pm
Wednesday 8:00am–7:00pm 7:30am–6:00pm
Thursday 8:00am–7:00pm 7:30am–6:00pm
Friday 8:00am–7:00pm 7:30am–6:00pm
Saturday 8:00am–5:00pm 8:00am–3:00pm
Sunday 11:00am–4:00pm Closed
New (855) 602-8165 (855) 602-8165
Used (877) 889-9606 (877) 889-9606
Service (877) 889-9874 (877) 889-9874

Reviews

(727 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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The repair of my tire was done efficiently.

The repair of my tire was done efficiently. and well. The communication from the service advisor was excellent.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We love to hear that you received great service and efficient communication at Genesis of Naples. We wish you safe and smooth miles ahead! See you next time!

I really enjoyed the experience…very laid back…not pushy

I really enjoyed the experience…very laid back…not pushy at all…very easy to work with!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're glad you enjoyed working with us! We appreciate your business and hope to see you again at Genesis of Naples.

A few years ago we visited Genesis, the salesman was not

A few years ago we visited Genesis, the salesman was not helpful, bordering on arrogant. We purchased a different vehicle. This time we met Arlington. He was professional and personable. If he didn't know the answer to a specific question, he found the answer. I'll be anxious to see the new the new facility.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are grateful to have you as a customer! Thank you for choosing Genesis of Naples and for sharing your support of Arlington's attentive, knowledgeable service. We look forward to your next visit!

Tony did a great job winning over my business.

Tony did a great job winning over my business. He was knowledgeable, thorough with his review on the vehicle and tenacious with his follow up.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Your feedback made our day! We’re so glad Tony earned your business with his helpfulness and thoroughness. Thank you for choosing Genesis of Naples!

Carmine, Jorge and Genesis of Naples did a fantastic job

Carmine, Jorge and Genesis of Naples did a fantastic job with getting me in and out for service. Always a great experience here and they are highly recommended!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Kevin, we're so happy to hear that Carmine, Jorge, and the team provided you with a great experience at Genesis of Naples. Thanks for the recommendation, we can't wait to assist you again! Safe travels!

They all were very helpful.

They all were very helpful. My appointment was on time and service was excellent . I would recommend them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Karen, we appreciate your recommendation and the kind words about our team! See you next time at Genesis of Naples!

Every time I visit Genesis Naples I do have a great

Every time I visit Genesis Naples I do have a great experience .Jorge is doing an amazing job, friendly , professional, responsive and helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're happy to hear Jorge and the team make each visit a great one at Genesis of Naples! Thank you for your kind words and support! Safe travels!

Everything about my service appointment was handled

Everything about my service appointment was handled extremely well. Despite the relocation to temporary trailers, I had absolutely no issues.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're pleased to hear the temporary setup didn't affect your experience at Genesis of Naples. Thank you for your understanding and positive review.

Very clean and prompt service advisors are well informed

Very clean and prompt service advisors are well informed the car comes out clean everything‘s good thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your review! We are so glad that you had a seamless service experience with our team. See you next time at Genesis of Naples!

The rating says it all.

The rating says it all. So maybe I should repeat this that many more times/

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are so happy that our Genesis of Naples team earned your 5 stars. Thanks!