Reviews
Scheduling for simple milage services are at some times
Scheduling for simple milage services are at some times three months out. That's unacceptable.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Dan, I’m very sorry to hear that your experience did not meet your expectations. Our goal is always to provide an exceptional level of service, and I regret that you left feeling otherwise. I would like to speak with you about this further, as there may be some misunderstanding regarding our current scheduling. We have not been backed up for quite some time, and we consistently offer same-day or next-day service for appointments. We take great pride in being one of the few facilities able to accommodate our guests so promptly, especially given the volume of vehicles we service each day. It’s important to us that our guests receive accurate information and feel confident in our commitment to their satisfaction. If you’re willing, I would love the opportunity to discuss your experience directly and ensure any concerns are properly addressed. Thank you for being a valued guest of Tamiami — we truly appreciate the opportunity to earn your continued trust.
The service scheduling and actual drop and service
The service scheduling and actual drop and service maintenance were done perfectly and on time. I was called to pick up my car after complete service but when I arrived to pick up my car, my service manager was busy with another customer who had a.big problem. So Genesis wanted me to wait 20 minutes for my service manager to complete work with their current customer. Completely understandable but they could have let another customer serve rep check me out.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Genesis of Naples and highlighting our punctual and thorough service. We apologize for the checkout wait and will work towards a smoother, faster process. Have a great day!
Tamiami Hyundai is the place to go- ask for ARLI he is
Tamiami Hyundai is the place to go- ask for ARLI he is extremely knowledgeable congenial and listens to all of your needs. He will work with you 100% he makes your automobile purchase comfortable and complete.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for choosing Genesis of Naples and for sharing your stellar review of Arli, Larry! We are glad he made your experience comfortable and stress-free. We will be sure to pass your recognition on to him!
Peter was excellent.
Peter was excellent. Communication was great and service was done quickly. Overall it was a good experience
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your feedback about Peter and our team! We hope to see you back at Genesis of Naples for all of your future auto needs. Safe travels!
Overall great experience.
Overall great experience. Timely and professional greeting followed by on-time service and review of what was done. Service Advisor Peter was outstanding!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Tom, thank you for sharing your experience with Peter and our team! We are happy to hear that they took good care of you here at Genesis of Naples. See you next time!
Great facility, wonderful staff but it should not take
Great facility, wonderful staff but it should not take two hours for an oil change. The service operation is not adequate to support the volume of sales.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
We sincerely apologize for the longer-than-expected wait time during your recent visit. We don’t perform simple oil changes — each service is a factory-recommended mileage interval maintenance, completed by a Hyundai factory-trained technician. This includes a complimentary multi-point inspection, fluid top-off, and an exterior wash to ensure your vehicle is cared for to the highest standard. We understand your time is valuable and regret that your visit took longer than anticipated. We appreciate your patience and will continue working with our team to improve the timeliness of our service while maintaining the quality and thoroughness our guests deserve. Thank you for being a valued customer. Sammy Jo Mannering - Service Director - 239-325-1999 ext 3291
The service here was Great He always remembers my name
The service here was Great He always remembers my name Service manager very through full and complete
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the review! We are so glad you had a thorough, welcoming and complete service experience with our team. We hope to see you again at Genesis of Naples!
Everything went so smooth.
Everything went so smooth. Scheduling was easy; the valet pickup and drop off was great. My service advisor Pawel kept me updated on the whole service. It’s a good dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear everything went smoothly with Genesis of Naples! It's wonderful that Pawel and the whole team made the process easy, from scheduling to pickup and drop-off. Thank you for your feedback!
Although communications continued throughout the repair,
Although communications continued throughout the repair, I don’t believe anyone contacted me regarding a replacement battery installed. There did not appear to be a previous issue with the battery when vehicle brought to dealership. For an approximate $500 purchase and install it was not a pleasant surprise
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. I'm glad that we kept in touch during the repair, and we believe that everything was communicated properly. We apologize if you were not aware of the battery installation, and if you would like to discuss this further, please don't hesitate to reach out. Thank you, Sammy Jo Mannering - Service Director - 239-325-1999 ext 3291
Great excellent attention, great car wonderful
Great excellent attention, great car wonderful experience, nicely renovated showroom. Remi in Finance was very help[ful
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your outstanding review of the team and facility! We hope to welcome you back to Genesis of Naples in the future, Bruce!