GENESIS OF NAPLES

Everyone was accomadating. They took the time to educated me on a variety cars and service.

Appointment was on time, wasted no time in showing us what we requested. Very professional staff.

Excited about the new Genesis dealership on pine ridge, it’s a bit tight to maneuver with two dealerships.

Work was completed in the right amount of time. Staff were extremely friendly and helpful. See you in the fall.

Great service and personal attention to customers. It was so great to feel like you were important to them.

I had a disappointing experience at the Genesis of Naples Service Department , specifically in dealing with Advisor Jamie. From the start, Jaime was unhelpful and dismissive, making the service process frustrating and unnecessarily difficult. I ended up walking out to avoid conflict. To make matters worse, his manager promised to follow up but never did—an outright failure in customer service and professionalism. The only redeeming part of my experience was the Service Director, who responded to my email in a timely and professional manner. Unlike Jamie and his manager, she was apologetic and seemed genuinely concerned about my poor experience. While I appreciate the service director’s efforts, it doesn’t erase the frustration and lack of accountability I faced with the rest of the team. Hopefully this was only a one time experience. Having said that, the buying experience was flawless.

Peter was very professional and kept me informed about my GV80 during service. He told me it would take 2 hours and it was right on time!

Pleasant to deal with, Robb Reilly the best, no pressure, works with you and makes it happen. Overall a great experience.

Took me over two months to get an appointment. And I had to wait over two hours to get an oil change and check. Construction is being done and the wait area was noise and the door slamming shut for two hours.

No loaners no pick up available supposed to be 1.5 but almost 3 hrs. Computer reboot lost all of my settings. I was not told until on left dealership. First service on my new GV80 coupe I was led to believe that Genesis was going to provide the best service. I question this now!