Reviews
Excellent service and communication, friendly and
Excellent service and communication, friendly and respectful staff. I bought my GV70 up north but I will always do my service here.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that our team at Genesis of Naples provided excellent service and communication! It's great to know you'll be returning for your GV70's servicing needs. Thank you for choosing us!
A great experience and quickly accomplished purchase.
A great experience and quickly accomplished purchase.tony did a great job introducing me to the features at delivery.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear that Tony made your purchase experience smooth and informative at Genesis of Naples. Thank you for choosing us, and enjoy all the features of your new vehicle!
Performed Xzilon treatment on my new GV80 Coupe.
Performed Xzilon treatment on my new GV80 Coupe. Linda was expedient and friendly and service was done timely.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear that Linda provided friendly and efficient service during your Xzilon treatment at Genesis of Naples. Thank you for choosing us, and enjoy your new Genesis GV80 Coupe!
As the car only has 11,000 miles and have no problems.
As the car only has 11,000 miles and have no problems. The only problem I had to wait 4-5 weeks for an appointment.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Pat, thank you for sharing your feedback with us at Genesis of Naples. We're glad to hear you're enjoying the car and apologize for any inconvenience caused by the wait time. We'll work on improving our scheduling process!
Mike made my purchase of the GV70 seamless.
Mike made my purchase of the GV70 seamless. Will recommend Genesis of Naples to all my friends.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
John, thank you for leaving Genesis of Naples a five-star review! We are happy to hear that Mike delivered a wonderful buying experience. Enjoy your new Genesis GV70!
Quality workmanship Facility is all torn apart being
Quality workmanship Facility is all torn apart being renovated; tough to maneuver in the area.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review. We look forward to seeing you again at Genesis of Naples!
I'm sure service will be improved once new facility is
I'm sure service will be improved once new facility is constructed. Not sure what Genesis was thinking as no one seems to have a dedicated service center.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your thoughts with us. We appreciate your patience and understanding as we work on improving our facilities at Genesis of Naples. We're committed to enhancing the service experience for all our customers!
JC was great.
JC was great. He wanted to make sure I was home and had someone to deliver it back. He went over everything and wanted to make sure that the experience was great
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that JC provided such a thorough and considerate experience at Genesis of Naples. Thank you for sharing your positive feedback, and we hope you're enjoying everything about your new vehicle!
Very well organized considering the total renovation.
Very well organized considering the total renovation. My service experience was seamless. Pawel took exceptional care of me and my vehicle. Well done!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that Pawel provided exceptional service during your visit at Genesis of Naples, even amidst the renovations. Thank you for sharing this positive feedback!
Sales department communication was terrible.
Sales department communication was terrible. No-one answers the phone and no-one returns calls.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
I sincerely apologize for any miscommunication made on our end. I would appreciate the opportunity to speak with you to see what I can do to help straighten things out. I will search for your contact information, but in case I am unable to locate it, please feel free to give me a call. Thank you, Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com
We are happy that we could now resolve this issue and take care of your rotors. Thank you!
It is now 3:22pm on Thursday and I have not heard from a service advisor yet about replacing my front rotors per our conversation this morning. Please call me at 703-629-8977. My time is getting short. We leave on May 7.