Reviews
Peter Franks was great!
Peter Franks was great! He answered all my questions. He was extremely pleasant and efficient. The service was completed quickly too.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that Peter provided such excellent service at Genesis of Naples. Thank you for sharing your experience with us!
Service was quick and professional.
Service was quick and professional. JC was very friendly and helpful. This was as good an experience as I have had at a dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're happy to hear that JC and the team at Genesis of Naples provided you with such a positive experience. Thank you for sharing your feedback!
Peter Franks was great to work with.
Peter Franks was great to work with. Valet service is a great benefit of dealing with Genesis of Naples.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the review! We're delighted to hear that Peter and our valet service made your experience with Genesis of Naples a positive one. We appreciate your support!
Promised loaner when needed when I bought the GV70 in
Promised loaner when needed when I bought the GV70 in 12/22. Now air conditioning blew out, car not ready for over a month, and no loaner….Had to rent a car and now THEY WILL NOT REIMBURSE ME FOR THE RENTAL…TERRIBLE CUSTOMER SERVICE AND SERVICE DEPARTMENT. WOULD NOT BUY A CAR FROM THIS DEALERSHIP….
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I'm sorry to hear about the issues you've encountered. We, however, cannot process this for you—you will need to apply for reimbursement through Genesis. Thank you, Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com
Was disappointed that it took 30 days to get an
Was disappointed that it took 30 days to get an appointment for diagnostics but service was great.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thanks for choosing Genesis of Naples! We appreciate your understanding and are glad to hear you were satisfied with the service provided.
The dealership is overwhelmed.
The dealership is overwhelmed. This is my first major repair experience (other than oil changes). It was a disaster. I smelled gas in the cab of the car and outside. In the end, it was determined that I needed a new fuel line. BUT IT TOOK ELEVEN DAYS BEFORE THEY EVEN LOOKED AT IT. No loaners available so I had to use Enterprise car rental. I received misinformation (or no information) from the service advisor multiple times. Tried to call to get a status update and the phone just rang and rang and eventually disconnected (multiple times). I had to go there in person to find out what was happening. Far from the "Genesis Experience" that was sold when I bought the car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I'm sorry to hear about your frustrating experience with the repair process. We strive for efficient and clear communication, so it's concerning that we fell short here. We do have courtesy cars, but they are based on the type of service and availability, so they are not guaranteed. Please reach out if you'd like to discuss this further or need any assistance moving forward. Thank you, Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com
First rate customer service.
First rate customer service. Reliable advice on maintenance needed on my vehicle. Easy to schedule.service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that you had a great experience with our team at Genesis of Naples. Thanks for highlighting the reliable advice and ease of scheduling! We're here whenever you need us.
THEY UNDERPROMISED AND OVERDELIVERED AS TO MY NEEDS.
THEY UNDERPROMISED AND OVERDELIVERED AS TO MY NEEDS. THEY ASSURED ME THAT THEY COYULD TAKE ME HOME AND PICK ME UP THE NEXT DAY (NOT THE GREATEST SOLUTION, BUT ACCEPTABLE) AND THEN THEY COMPLETED WORK THE SAME DAY (ONLY ABOUT 1.5 HOURS OF WAIT). PETER FRANKS DID VERY WELL.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're thrilled to hear that Peter and the Genesis of Naples team exceeded your expectations. Thank you for sharing your glowing feedback with us!
JC was very friendly and professional.
JC was very friendly and professional. He got me in and out quickly. We will be back next season
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks a bunch, from the Genesis of Naples Team! We are happy to hear that JC was friendly and professional. See you next time!
Thanks a bunch, from the Genesis of Naples Team! We are happy to hear that JC was friendly and professional. See you next time!
Awesome from start to finish.
Awesome from start to finish. Drew was great. Definitely was an easy buying process. Car was delivered clean and Drew took his time explaining all the features the car had to offer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear that Drew made your experience at Genesis of Naples smooth and informative. It's great to know the car delivery met your expectations, and we appreciate you sharing this feedback!