Reviews
Always professional!
Always professional! Extremely knowledgeable! Great attention to the needs of the customer! Always on time! Pavel, Peter, and JC are superb!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Charles, we're delighted to hear that Pavel, Peter, and JC provided you with such a professional experience at Genesis of Naples. Thank you for recognizing their efforts!
JC in service is young and a real pro.
JC in service is young and a real pro. I hope he'll be around with them a long time. He has a good future ahead of him.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for recognizing JC's professionalism at Genesis of Naples! We're proud to have such talented individuals on our team and appreciate your support. Looking forward to serving you again in the future!
Professional services and friendly personnel provided in
Professional services and friendly personnel provided in a clean environment. Use of Uber was appreciated.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Judy, we're delighted to hear you enjoyed the professional service and friendly atmosphere at Genesis of Naples. It's great that our Uber option was helpful too! Thank you for your feedback!
They usually handle all issues well and communicate
They usually handle all issues well and communicate clearly without being “pushy.” They are honest, helpful and thorough.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that our team at Genesis of Naples provided you with honest and thorough service. Clear communication is key, and we're glad it made your experience a positive one!
Too overwhelmed with customers that they cannot handle
Too overwhelmed with customers that they cannot handle the business. Six weeks wait too get an oil change is unacceptable. Waiting area 5 chairs. Not a class experience. Sorry I didn’t stay with Lexus.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback. We apologize for the extended wait times and any inconvenience caused by our limited seating area. We're working on improving these aspects to provide a better experience, and we appreciate your patience as we make necessary adjustments. If there's anything specific you'd like to discuss or if you have further concerns, please feel free to reach out directly. Thank you, Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com
Wait time for appointments is too long.
Wait time for appointments is too long. My experience has been that it takes 4+ weeks to get your vehicle in for service.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback about the wait times. We understand how important timely service is and apologize for any inconvenience you've experienced. Depending on the service, an appointment may not be necessary. Please reach out to me so that I can address your concerns promptly. Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com
Service dept diagnosed my cars problems , ordered parts,
Service dept diagnosed my cars problems , ordered parts, will call when parts arrive and can take in for repair. Everyone courteous friendly professional and helpful. On complaint, is you are too busy called 2 nd week of January couldn’t get in until March 5.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We're glad to hear our Genesis of Naples team provided courteous and professional service. We apologize for the wait time and appreciate your patience as we work to accommodate all our customers efficiently.
I just had my first service on my 2025 Genesis GV70.
I just had my first service on my 2025 Genesis GV70. I didn't lease the car from Genesis of Naples, but chose to go there because of a poor experience with the dealer that I leased the GV70 from. JC is my service rep and he did a great job taking care of my needs. My car was picked up at my home and had a G80 left for us to drive. It turned out that we didn't need the loaner because our car was delivered to us a few hours later. I highly recommend JC and Genesis of Naples! A shoutout also to Sammy Jo Mannreing who helped me get started!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Genesis of Naples for your service needs! We're delighted to hear that JC and Sammy Jo provided such a seamless experience, even with the added convenience of home pick-up. We appreciate your recommendation and look forward to serving you again in the future!
I look forward to doing business with you again for my service needs in the future.
Super service and manners from JC at the service
Super service and manners from JC at the service department. When I showed up to pay, his partner settled the bill to accelerate service. Bravo!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear about your positive experience with JC and the team at Genesis of Naples! It's great that they provided efficient service and made things smooth for you. Thank you for sharing this feedback!
Car taken in on time, service completed to my
Car taken in on time, service completed to my satisfaction and done within one hour. Couldn't ask for more.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that your service experience at Genesis of Naples was timely and satisfactory! Thank you for sharing this feedback, and we look forward to serving you again in the future.