Reviews
Came in at closing with a leaking tire.
Came in at closing with a leaking tire. Could not be fixed and fortunately you had 1 in stock. Service lead and mechanic stayed overtime to replace the tire. Exceptional customer service! Thanks to the team for putting the customer 1st. It’s my first Genesis after owning Mercedes, BMW and Porsche and it’s perfect.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Robert, we're delighted to hear that our Genesis of Naples team could assist you with your tire issue and provide exceptional service. Thank you for choosing us; we hope you're enjoying your first Genesis!
Pawel was very helpful.
Pawel was very helpful. The entire process was great! I look forward to to getting my car serviced here in the future.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that Pawel provided such helpful service and made your experience at Genesis of Naples a great one! We look forward to seeing you again for future services.
Jacob Banks is a wonderful salesman Very kind and
Jacob Banks is a wonderful salesman Very kind and thoughtful A real pro also Crystal and Andrew were excellent
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the fantastic feedback! We're delighted to hear that Jacob, Crystal, and Andrew provided such excellent service at Genesis of Naples. We appreciate your support and hope you're enjoying your new vehicle!
was not able to get my car in for service on the dates i
was not able to get my car in for service on the dates i wanted. Also no vehicles available. My car wad in service for 3 weeks. I had to rent a car, pay for it and have been waiting 2 weeks for my refund. Dealership should have rented the car for me.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
I apologize for the inconvenience you experienced with scheduling and courtesy car availability. It's frustrating to wait so long, especially when it comes to refunds. Unfortunately, our courtesy cars are never guaranteed — they are based on the type of service and availability. Regardless, I would like to assist in resolving this matter promptly. Please reach out at your earliest convenience. Thank you, Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com
We had a Wonderful car shopping experience with Brad he
We had a Wonderful car shopping experience with Brad he was very informative and he went above and beyond to meet our expectations that brought us to our Very Happy place of owning our first Genesis GV80 ! Give that man a raise!!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's fantastic to hear that Brad provided such an informative and exceptional experience at Genesis of Naples! We're delighted you're enjoying your first Genesis GV80, and we'll be sure to share your feedback with the team. Thank you for choosing us!
Great dealership to do business with and the service
Great dealership to do business with and the service underwriter was excellent. Car was returned timely.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words, Mike! We're glad everything was handled promptly for you at Genesis of Naples.
Service was quick and very helpful service advisor.
Service was quick and very helpful service advisor. I would highly recommend this dealership to anyone
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that you had a quick and helpful experience with our service advisor at Genesis of Naples. Thank you for recommending us, and we look forward to serving you again in the future!
Performance uneven.
Performance uneven. Felt like I was thrown out of a bar when I stopped to ask about an oil change. On another occasion , I had to beg/fight for a loaner when car not ready late on a Friday PM. Some advisors, like Peter Franks, are outstanding.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. It's concerning to hear about the uneven performance and challenges you've faced, though we're glad Peter provided outstanding service. To clarify, we only offer courtesy cars based on the type of service and availability; they are not guaranteed during every visit. Please feel free to reach if you have any outstanding questions or concerns. - Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com
Great service, everything was on time, all of the work
Great service, everything was on time, all of the work was explained clearly and the car was washed
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks so much for your review. We look forward to your next visit to Genesis of Naples!
My current car is the fourth automobile with this
My current car is the fourth automobile with this dealership. The manager has been exceptional for all the years that I’ve been associated here. I couldn’t ask for more.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Mary, we're delighted to hear about your continued satisfaction with Genesis of Naples! Thank you for being a loyal customer and sharing such kind words. We look forward to serving you for many more years!