Reviews
Excellent service!
Excellent service! Many thanks to my service advisor Will Rodrigues and the BMW of Rockville technicians.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Nina, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
My service advisor Eric was phenomenal.
My service advisor Eric was phenomenal. Overall my experience was pretty awesome. It was quick and easy
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are pleased to hear you had such a positive experience with us, Justin! Don't hesitate to call us if you ever need anything. Be safe on the road!
My X5's starter wasn't working and the Rockville dealer
My X5's starter wasn't working and the Rockville dealer was able to get my car in immediately to have it looked at. The mechanics determined that the starter needed to be replaced. Ali worked with the insurance company to cover the repair under my extended warranty. In addition, Ali went above and beyond and offered me a loaner car for over a week so I wouldn't have to postpone my family vacation while my car was being serviced. That's great service!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Joyce, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
We worked with Dylan and not only found him to be very
We worked with Dylan and not only found him to be very knowledgeable about the cars we were looking at but also very professional and not pushy which is always great. Ended up purchasing a perfect BMW IX50 and are very happy. Also, Anton at the finance office was very easy to deal with and did the paperwork needed quickly. His recommendation to purchase some extended warranty and rims/tires protection was helpful and we ended up purchasing 3 of them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Shahabravery, it is great to read such wonderful comments about your experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!
I had a very good experience at bmw of Rockville.
I had a very good experience at bmw of Rockville. The customer service was great.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
The people who work here are very knowledgeable and
The people who work here are very knowledgeable and friendly, including the salesman and tech advisor. Very pleased.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Hal, we appreciate you taking the time to leave us a response! Don't hesitate to call us if you ever need anything. Be safe on the road!
Took my two year old under warranty car in for recall
Took my two year old under warranty car in for recall work, check engine light and broken seat. Took 4 weeks to fix. Each week I was told it would be ready by the end of the week, and when the time came I heard nothing. One issue was whether the seat repair was under warranty. I tried to get my service advisor to help me with it and he ghosted me. They didn?t fix it even though he never told me they weren?t going to. Service advisor then lied and said I told him not to fix it. He then hung up on me and was rude to my dad who was there to pick up the car. I called the manager, left a message, no call back. They left car dirty with no gas and no charge.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Andrew, we appreciate you taking the time to respond. The staff at BMW of Rockville takes our reviews very seriously. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (240) 885-8171 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
I always get additional problems after the service.
I always get additional problems after the service. I guess it is a bonus for going there and a way to get me back there.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Jie, thank you for taking the time to leave us feedback. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (240) 885-8171 -- we hope to hear from you soon.
Out sales consultant, Christian, was very friendly and
Out sales consultant, Christian, was very friendly and knowledgeable. He made the process actually enjoyable. And John did an excellent job showing us how get the app on our phones. Would highly recommend this dealer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of BMW of Rockville and we hope to be of service again in the future.
Excellent service and knowledgeable staff.
Excellent service and knowledgeable staff. I have been servicing my vehcile at BMW of Rockville for 6 years with no issues
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!