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Car Castle - Zion

(66 reviews)
Visit Car Castle - Zion
Sales hours: 10:00am to 7:00pm
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Sales
Monday 10:00am–7:00pm
Tuesday 10:00am–7:00pm
Wednesday 10:00am–7:00pm
Thursday 10:00am–7:00pm
Friday 10:00am–7:00pm
Saturday 10:00am–7:00pm
Sunday Closed
(847) 379-5082 (847) 379-5082

Inventory

See all 181 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since August 2022.

Reviews

(66 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Car Castle - Zion from DealerRater.

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Not good no service an cars not in good shape wouldn't go again bad

Not good no service an cars not in good shape wouldn't go again bad

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Reached out to them a couple times and they never replied back regarding inquiries to purchase.

Reached out to them a couple times and they never replied back regarding inquiries to purchase.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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We drove 3 hrs to get to the dealership and I wish I had seen these earlier. Took my daughter's cat in for an oil change and found out it is not road safe as part of the frame is rusted through and another has a huge hole. No wonder they rushed us so much. We only purchased it a couple months ago. That's $5000 lost.

We drove 3 hrs to get to the dealership and I wish I had seen these earlier. Took my daughter's cat in for an oil change and found out it is not road safe as part of the frame is rusted through and another has a huge hole. No wonder they rushed us so much. We only purchased it a couple months ago. That's $5000 lost.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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No response from dealership. I asked about a van they have for sale on there lot.

No response from dealership. I asked about a van they have for sale on there lot.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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The is cars are all not working they sell cars without working on them, the owner told me he get the cars and sells them like that, what a disgusting peace of xxx, I lost $1600 dollars and 5 hours just because they told me the SUV I was gonna see was working no mechanical issues and that I would not have to pay any fees and it was all lies, called the owner 5 hours later to tell him I was on my way to see the Black SUV Hyundai and he said I never told them I was coming, he told me it would be $300 something of fees on top of the SUV price, and that the SUV was not turning on, this guy is a scammer he likes to know when people are going to pass by he’s local so he have time to turn the junks he’s selling and scam people into saying “there’s nothing wrong with it” and if you take the car and gets damage is your fault.

The is cars are all not working they sell cars without working on them, the owner told me he get the cars and sells them like that, what a disgusting peace of xxx, I lost $1600 dollars and 5 hours just because they told me the SUV I was gonna see was working no mechanical issues and that I would not have to pay any fees and it was all lies, called the owner 5 hours later to tell him I was on my way to see the Black SUV Hyundai and he said I never told them I was coming, he told me it would be $300 something of fees on top of the SUV price, and that the SUV was not turning on, this guy is a scammer he likes to know when people are going to pass by he’s local so he have time to turn the junks he’s selling and scam people into saying “there’s nothing wrong with it” and if you take the car and gets damage is your fault.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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We bought a car and they didn’t give us the title and it’s been more than 2 weeks. I called 3 xs and am still getting the run around. I threatened to call the police if one is not produced. Have to call back tomorrow to talk to them again. Afraid that I it is fraud.

We bought a car and they didn’t give us the title and it’s been more than 2 weeks. I called 3 xs and am still getting the run around. I threatened to call the police if one is not produced. Have to call back tomorrow to talk to them again. Afraid that I it is fraud.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Any lot that can’t tell a manual from an automatic shouldn’t be selling cars.

Any lot that can’t tell a manual from an automatic shouldn’t be selling cars.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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They sent me a form and when I called they told me I qualified for 30 thousand after finding a can and filling out the paperwork they gave me the runaround and where very rude and said I do not qualify for anything then when I called back the person who I first talked to she seen the paperwork I filled out said her boss would get back to me after3 days now can see they are a waist of time I wouldn’t waist my time go else for better luck

They sent me a form and when I called they told me I qualified for 30 thousand after finding a can and filling out the paperwork they gave me the runaround and where very rude and said I do not qualify for anything then when I called back the person who I first talked to she seen the paperwork I filled out said her boss would get back to me after3 days now can see they are a waist of time I wouldn’t waist my time go else for better luck

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
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They never called me back. I guess my money is not that important to them

They never called me back. I guess my money is not that important to them

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Typical used car lot practices! ALL the cars have $1000 off already and they are giving you a “ special “ price. Problem is the cars are still overpriced and have some hidden other blatant mechanical issues. First they dare to find the same car cheaper, when you show them they blow it off, you show what fair market value is on reputable sites like Edmonds / KBB using the car ViN they also dismiss those prices BEWARE finally offered to go down 200.00 which they reput back into your tax title and license fee When you confront them on it they just talk in circles! Same with getting mechanical issues addressed! We were paying with cash and they try to weasel you into paying every last dime ! We ended walking out after clearly seeing they just kept talking in circles and wanting us to pay more then the car is worth without fixing the mechanical issues. I feel bad for the people they have swindled already I know people need to make money and I will pay a fair price for a purchase but will not get taken advantage off! DO NOT waste your time or hard earned money here!! It takes some time put there are fair car dealers out there, this isn’t one of them! Hopefully they can straighten up before getting run out of business!

Typical used car lot practices! ALL the cars have $1000 off already and they are giving you a “ special “ price. Problem is the cars are still overpriced and have some hidden other blatant mechanical issues. First they dare to find the same car cheaper, when you show them they blow it off, you show what fair market value is on reputable sites like Edmonds / KBB using the car ViN they also dismiss those prices BEWARE finally offered to go down 200.00 which they reput back into your tax title and license fee When you confront them on it they just talk in circles! Same with getting mechanical issues addressed! We were paying with cash and they try to weasel you into paying every last dime ! We ended walking out after clearly seeing they just kept talking in circles and wanting us to pay more then the car is worth without fixing the mechanical issues. I feel bad for the people they have swindled already I know people need to make money and I will pay a fair price for a purchase but will not get taken advantage off! DO NOT waste your time or hard earned money here!! It takes some time put there are fair car dealers out there, this isn’t one of them! Hopefully they can straighten up before getting run out of business!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
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