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Reviews
Communications was great and repairs were made timely and they provided advise for an issue with our ford escape
Communications was great and repairs were made timely and they provided advise for an issue with our ford escape
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks so much for your feedback! We’re happy communication was clear and repairs were completed quickly. We’re also glad we could offer helpful insight on your Ford Escape.
I got ahold of Jon Sheets it sounded like he was a good man. Since we were so far away he treated the truck like he was going to buy it for himself. Once we got there he was helpful and honest. He was a good old boy. If I had a car lot I would want him as a salesman! I would recommend Jon and D-Patrick in Lebanon!
I got ahold of Jon Sheets it sounded like he was a good man. Since we were so far away he treated the truck like he was going to buy it for himself. Once we got there he was helpful and honest. He was a good old boy. If I had a car lot I would want him as a salesman! I would recommend Jon and D-Patrick in Lebanon!
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- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Steve, thank you for the wonderful review! We’re thrilled to hear Jon made such a great impression and treated your truck with care. Congrats on the new vehicle!
They take your money selling cars that need thousands of dollars in repairs would not recommend
They take your money selling cars that need thousands of dollars in repairs would not recommend
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Eric, we value your feedback and have shared your concerns with our management team, who are currently reviewing the situation.
Just off the lot seven thousand dollars down found out the breaks need replaced wow is all I can say
Service department lie to me about the price of parts!!! And charged me labor for a recall on the vehicle!!! So I recommend taking it somewhere else and double checking any work you have had done there!!! Have a nice day
Service department lie to me about the price of parts!!! And charged me labor for a recall on the vehicle!!! So I recommend taking it somewhere else and double checking any work you have had done there!!! Have a nice day
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello Matt, We’re sorry to hear that you didn’t enjoy your recent experience. We are required by federal law to complete all recalls when a vehicle is in our possession. Unfortunately, with this recall involving the front brakes we had to remove your wheels. In doing so, we found your lug nuts swollen and unusable, and needed to replace them to complete the repair. We made sure to inform you of the situation and the price for the repair, you authorized us to replace the lug nuts. The recall repair was covered by Ford warranty, and we only charged for the lug nut replacement.
Love this dealership. They go above and beyound. If your looking for a new or used vehicle contact Jon Sheets. He is easy to work with and very helpful.
Love this dealership. They go above and beyound. If your looking for a new or used vehicle contact Jon Sheets. He is easy to work with and very helpful.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the excellent feedback! We're happy Jon was able to assist you in getting the perfect vehicle! Enjoy your new ride, and feel free to contact us anytime if you need anything!
Out of state purchaser. The team there was friendly and easy to deal with when I bought my new F-150. They had everything there and waiting for me and they got me in and out quick! Great car buying experience!
Out of state purchaser. The team there was friendly and easy to deal with when I bought my new F-150. They had everything there and waiting for me and they got me in and out quick! Great car buying experience!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Mike, thank you for sharing your experience! We're thrilled to hear that your out-of-state purchase went smoothly and that our team made the process quick and easy for you! Enjoy your new F-150, and we hope to serve you again in the future! Safe travels!
If you need help finding a vehicle, ask for Jon Sheets. He is FANTASTIC!!! Due to the nature of my work, I drive all over the state. Jon helped me find a car that fits my needs perfectly. Thanks, Jon! 👌👌👌👍🏼👍🏼👍🏼
If you need help finding a vehicle, ask for Jon Sheets. He is FANTASTIC!!! Due to the nature of my work, I drive all over the state. Jon helped me find a car that fits my needs perfectly. Thanks, Jon! 👌👌👌👍🏼👍🏼👍🏼
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience! We're so glad to hear that Jon was able to help you find the perfect vehicle for your work needs! He'll be honored to help you again in the future!
If you need help finding a vehicle, ask for Jon Sheets. He is FANTASTIC!!! Due to the nature of my work, I drive all over the state. Jon helped me find a car that fits my needs perfectly. Thanks, Jon! 👌👌👌👍🏼👍🏼👍🏼
If you need help finding a vehicle, ask for Jon Sheets. He is FANTASTIC!!! Due to the nature of my work, I drive all over the state. Jon helped me find a car that fits my needs perfectly. Thanks, Jon! 👌👌👌👍🏼👍🏼👍🏼
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for leaving an awesome review and for giving Jon Sheets a great shoutout! We appreciate your business and we hope you enjoy your new vehicle!
Worked with my vehicle coverage to cover the tire replacement. Kept me informed on how the service was going.
Worked with my vehicle coverage to cover the tire replacement. Kept me informed on how the service was going.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi henrob79, thank you for rating your visit! We're happy to hear our team was able to take care of the tire replacement. Plus, staying transparent by keeping you inform. Happy Driving!
I take my 2014 Ford F150 exclusively to D Patrick Ford for all its maintenance requirements. Your dealership personnel have always been very helpful and respectful to me, and that means a lot. Josh was my service counter rep on this visit, he's a very knowledgeable person and I trust him, and your dealership, to provide me with top notch service each and every time I bring my vehicles to your facility (also have a Ford Escape I've had serviced there).
I take my 2014 Ford F150 exclusively to D Patrick Ford for all its maintenance requirements. Your dealership personnel have always been very helpful and respectful to me, and that means a lot. Josh was my service counter rep on this visit, he's a very knowledgeable person and I trust him, and your dealership, to provide me with top notch service each and every time I bring my vehicles to your facility (also have a Ford Escape I've had serviced there).
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Danrusher, thank you for rating your visit! We're proud to hear our team has earn your trust. We're proud to hear Josh was so helpful and gave you such excellent service. We will be honored to help you again in the future. Happy Driving!
Thanks again.