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Reviews
They forgot to put my new wiper blades on. I used my book you gave me when I bought the truck. Yes, when I called I did say I wanted the wiper blades changed.
They forgot to put my new wiper blades on. I used my book you gave me when I bought the truck. Yes, when I called I did say I wanted the wiper blades changed.
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- 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for bringing this to our attention, and we sincerely apologize for the oversight on your wiper blade. We hold our work to a higher standard and hate that we missed this. We want to make it right immediately. We just called and left you a voicemail, but we would be more than happy to come directly to your house or workplace to install the replacement blade so you don't have to make another trip to the shop. Please give us a call back so we can coordinate a time that works best for you.
Excellent!!! Knew what they were doing. Friendly. Glad we came there. Would do it again.
Excellent!!! Knew what they were doing. Friendly. Glad we came there. Would do it again.
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- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the excellent review! We’re happy our team’s knowledge and friendliness made your visit worthwhile. We appreciate your support and look forward to working with you again!
Bought my first brand new vehicle at this dealership. John Sheets made it a very great experience.
Bought my first brand new vehicle at this dealership. John Sheets made it a very great experience.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Nick, thank you for sharing this! We're honored to have been part of your first brand-new vehicle purchase, and we're glad John made it a great experience. Enjoy the new ride!
JOSH WAS VERY INFORMATIVE AND VERY KNOWLEDGEABLE. ALL PERSONNEL WERE VERY FRIENDLY. RYAN WAS VERY HELPFUL UNDERSTANDING THE EXTENDED WARRANTY. THANK YOU D-PATRICK FORD.
JOSH WAS VERY INFORMATIVE AND VERY KNOWLEDGEABLE. ALL PERSONNEL WERE VERY FRIENDLY. RYAN WAS VERY HELPFUL UNDERSTANDING THE EXTENDED WARRANTY. THANK YOU D-PATRICK FORD.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Dan, thanks so much for the feedback! We’re glad Josh and Ryan were able to provide helpful, clear information and that you had a great overall experience with our team.
Wonderful experience! They did what they said they would, when they said they would, for what they said they would.
Wonderful experience! They did what they said they would, when they said they would, for what they said they would.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Matt, thank you for the kind words! We’re glad to hear everything was delivered exactly as promised and on time. We appreciate your business and look forward to seeing you again!
Great job. Answered all questions and quick professional service by all!!! My preferred dealer for any and all future needs!
Great job. Answered all questions and quick professional service by all!!! My preferred dealer for any and all future needs!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We truly appreciate your feedback! Happy to hear you had a quick professional experience and look forward to helping you again in the future.
Communications was great and repairs were made timely and they provided advise for an issue with our ford escape
Communications was great and repairs were made timely and they provided advise for an issue with our ford escape
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks so much for your feedback! We’re happy communication was clear and repairs were completed quickly. We’re also glad we could offer helpful insight on your Ford Escape.
I got ahold of Jon Sheets it sounded like he was a good man. Since we were so far away he treated the truck like he was going to buy it for himself. Once we got there he was helpful and honest. He was a good old boy. If I had a car lot I would want him as a salesman! I would recommend Jon and D-Patrick in Lebanon!
I got ahold of Jon Sheets it sounded like he was a good man. Since we were so far away he treated the truck like he was going to buy it for himself. Once we got there he was helpful and honest. He was a good old boy. If I had a car lot I would want him as a salesman! I would recommend Jon and D-Patrick in Lebanon!
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- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Steve, thank you for the wonderful review! We’re thrilled to hear Jon made such a great impression and treated your truck with care. Congrats on the new vehicle!
They take your money selling cars that need thousands of dollars in repairs would not recommend
They take your money selling cars that need thousands of dollars in repairs would not recommend
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Eric, we value your feedback and have shared your concerns with our management team, who are currently reviewing the situation.
Just off the lot seven thousand dollars down found out the breaks need replaced wow is all I can say
Service department lie to me about the price of parts!!! And charged me labor for a recall on the vehicle!!! So I recommend taking it somewhere else and double checking any work you have had done there!!! Have a nice day
Service department lie to me about the price of parts!!! And charged me labor for a recall on the vehicle!!! So I recommend taking it somewhere else and double checking any work you have had done there!!! Have a nice day
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello Matt, We’re sorry to hear that you didn’t enjoy your recent experience. We are required by federal law to complete all recalls when a vehicle is in our possession. Unfortunately, with this recall involving the front brakes we had to remove your wheels. In doing so, we found your lug nuts swollen and unusable, and needed to replace them to complete the repair. We made sure to inform you of the situation and the price for the repair, you authorized us to replace the lug nuts. The recall repair was covered by Ford warranty, and we only charged for the lug nut replacement.