Jaguar Land Rover Novi

Chyenne at Land Rover set up my appointment in regards to leasing a new Evoque. Everyone was so professional and she made it so easy when I came in to test drive the car. I appreciate everyone who helped me there and got me in to my new ride!

Tony Cross is a great salesperson to work with from order inception to delivery. Mackenzie offers exceptional customer service follow up to ensure dealership satisfaction.

This was a disappointing experience. As soon as they received my check (I live in Philadelphia and the car was shipped to me) all sense of urgency went out the window. My car was sent to me without temporary tags or registration. They lied and said they don't send cars with that information. I said so given I don't have a driveway and the car is parked on the street without tags or registration (which is illegal in Philadelphia) how am I suppose to prove ownership? If the car is stolen or towed what am I suppose to do? They told me to put some type of tape around the car. I had no idea what in the world he was talking about. I said FedEx is open until 9pm send it to me now so I can receive it tomorrow. That would have had me receiving it Saturday. They said ok. They didn't do it. Bottom line, I didn't receive the documents until Tuesday. I called a manager to complain and told them what had been going on. The manager said it is completely false that they do not send cars with tags and registration and that both should have been delivered with the car...which I already knew. Now onto the shipping. Of course they recommended a company and I went with their suggestion. I was suppose to receive a call 2 hours ahead of their arrival. It didn't happen. I paid $1000 to have the car delivered to my front door. They called and said they had arrived. I said where are you? They said Roosevelt Blvd...which is 20 miles from my house! They said they couldn't come closer because of trees. I said there aren't any low hanging trees near me. They said they just couldn't come closer and I needed to uber to pick up my car. I said, you should have googled to see where I live and the best way to get here and they must figure it out. 4 more calls and about 1 hour later they said they said they couldn't get closer. I told them do not call me again until you are in front of my house with the car and that they are not the first large truck to drive the streets Philadelphia. 1.5 hours later they call to say they are down the street, cant get closer and could I come there to pick up the car. I said OK. I walk about 4 -5 blocks and get there to find out the whole time I wasn't speaking to the driver I was speaking to his friend who wasn't even in the transporting vehicle with him! The friend was calling me because the driver didn't speak English. Unbelievable. Then I had to drive the car home WITHOUT tags or registration, praying I wouldn't get pulled over because there wasn't a way to prove I had purchased the car! The whole experience was drama filled, poorly managed and lacking professionalism! There are many more details I could go into like phone calls not being returned once the check was received but it's just too much to type.

I spent the better part of a Saturday communicating with Aric via phone and email about the vehicle I wanted. We went back and forth about price, finally agreeing to terms. Since the dealership was closing shortly, and they are closed on Sundays, I planned to come in on Monday to take the vehicle for a spin and finalize the lease. Since Aric wasn't working on Monday he gave me the name and contact info for his colleague Kyle that would help me on Monday. Monday morning around 9:30 I called and left Kyle a message to let him know I was coming in and would be there around 11am. When I got there Kyle seemed confused and disorganized, when I asked about the Discovery Sport I had been discussing with Aric he "went to check on it" and came back to tell me it had been sold on Saturday, right at closing. I was in complete shock. Mostly about the total lack of communication. I understand I had not put a deposit on it, but there was no effort to call me to let me know or do a "soft hold" on the vehicle since I had communicated I wanted it. I have leased many vehicles in the past and that is always how past dealers have conducted themselves. The only thing Kyle had to offer was to tell me about the other Discovery Sports they had on the lot. Since those were not to my liking, he let me walk right out the door. He never offered to work with me to maybe explore other models or to find the car I wanted at another dealership. Needless to say, my new salesman at another area Land Rover dealership thanks Aric and Kyle, he now has a new customer for many years to come.

Terrible experience all the way around. Everyone in there is extremely rude and not of any help whatsoever. I would not recommend this dealership to anyone nor would I even recommend a Range Rover to anyone. Piece of junk. One problem after the next. They don’t stand behind their vehicles. Expensive lesson to learn but a valuable one. I tell anyone interested in these vehicles DO NOT waste money. If you’re looking for top notch service you've come to the wrong place. You won’t get it here. Horrible vehicle, horrible service!

I Am greatly satisfied for Services I received during my last visit to the dealership.I appreciate your good job. I will recommend my friends to your dealership.

I just recently purchase my Range Rover sport, and to my surprise it will shut off sometimes, it has done this a total of 3 times in less than a month, I contacted them to let them know I am unhappy with my purchase. The sales manager wouldn’t even respond to my voicemails or emails. The salesman’s I worked with just does what he’s told by management. I regret ever purchasing from them and I’m now stuck with a overpaid piece of junk. The customer service here is bad and they talk to you with such disrespect. I do not recommend them at all!!

I rented a Range Rover Evogue and engine stopped several times and could have caused accident. dealership had my car in service for over a month and could not fix it. I felt I got a lemon

The sales and service team at Farmington Hills is the best I have experienced. Very high quality and professional team. Robert is worth his weight in gold, need to clone him !

We brought our new Land Rover Discovery (12,000 mikes) in for what we thought was electrical issues. The service manager told us we got “bad gas” and that's what caused the problems we were experiencing. When we questioned it, he treated us with disrespect and disregyard. He also told us Land Rover would not warrant the issue. We filed a complaint with the state of MI for the suspected bad fuel and they told us it was NOT the fuel. Needless to say we paid to have the fuel tank drained along with filters replaces. 11k later and three months and the same issue is happening. We WILL NEVER go here again nor will we Purchase another Land Rover product.