Car Lot Express

Incredible experience with Alex. The definition of customer service excellence. Not only did he help me step by step to get the car, but he also gave me amazing information to better my experience as a car owner, and I can thank him enough for making this an absolutely great experience. Alex is by far the best salesperson AND person I have met

Alex was wonderful to work with. I was intimidated by the entire car-buying process but they made it considerably less stressful by being straightforward, flexible, and simple to deal with. I strongly suggest this facility! 😊

Excellent experience at Car Lot Express! Alex and the team were friendly, honest, and very helpful throughout the entire process. They have a great selection of vehicles at fair prices, and everything went smoothly. I am very happy with my purchase and would definitely recommend Car Lot Express to anyone looking for a quality vehicle. ⭐⭐⭐⭐⭐

For me, it was a positive experience. As a first-timer at this dealership, I felt at home. Everyone, especially my pal Alex, was kind and friendly. He described the car's requirements in detail. I will absolutely go back there for my next servicing.

I recently bought an Audi A8 from here and honestly had a wonderful experience. The staff were very helpful and supportive throughout the whole process. Alex was especially amazing—he was friendly, professional, and genuinely cared about making sure I was happy with my purchase. You can tell he strongly values his customers. Great cars, wonderful people, and excellent service. I am very happy with my experience and would definitely recommend them.

Bad business, terrible customer service, they don't care if you buy their car or not and blocked us when we asked to do an inspection!! unprofessional

It was a pleasure working with Alex! Throughout the whole sales process, he kept me informed to ensure I understood the situation. He spoke with me in a very detailed manner. He located the precise Nissan Xterra I was searching for, and the cost was within my means.

Everyone wanted to help me get a vehicle. Alex has helped me and my family a lot over the years. He has a thorough understanding of every aspect of the Nissan Xterra and goes above and beyond to guarantee that everything is done correctly. I think the transaction should have been a little faster. Anyway, everything is the best.

I stopped by Car Lot Express to look at one of the cars on a list of dealerships I wanted to buy. I didn't need to search anyplace else because Alex from sales was very professional and supportive, and I bought the car. The choice was excellent. The cars I wanted to drive were cleaned and brought up front for a quick inspection and test drive. The people were kind and not overly demanding for a car business. Anyone seeking a secondhand automobile within 1 or 2 hours of their area should definitely check them out. I will undoubtedly recommend this location to my friends and relatives.

The customer service was good. Nice selection of vehicles. But they cut corners on making the vehicle sound for the consumer purchase. I bought a VW Touareg and noticed a wet carpet. I was assured that it must have been from someone mistakenly leaving the roof open. I was assured that there were no leaks. The car smelled musty every time it rained. I was hoping it just needed to dry out some more and be cleaned so I bought products to treat the carpet for mold and mildew. Then I went to the car wash. A touchless car wash. When I was done I could see the water had come through the roof which was closed tight. I sent a text to Alex and let him know. He did not respond. I called him a few days later. He dodged the call. When I finally got him on the phone he refused to fix the leaky gasket. He tried to claim that the sale was as-is, which is illegal for a car dealer in Massachusetts. He then tried to say that I knew the gasket was leaking. Absurd! Instead of making things right and providing the customer with a sound purchase they choose to avoid responsibility. For this reason I would not recommend this dealership.