Reviews
Decent place, not sure why I need to talk to part then
Decent place, not sure why I need to talk to part then service to set everything up, like why does the customer have to relay messages to the same dealership and it?s departments, do they not communicate.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Wes Herman, we appreciate you taking the time to leave us this feedback. We will be sure to pass it along. Enjoy the rest of your weekend!
Awesome experience!
Awesome experience! The credit process was done remotely, we had an approval in under an hour. When we got there, after a quick test drive, we were out the door in less than an hour. No hassle, no long waits, super friendly service, welcoming atmosphere, & great products. 10/10 we recommend, ToK! PURCHASE: White Dodge Charger RT MAX
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Rachel Ashford, thank you for taking the time to leave a review for us at Toyota of Kent. We're happy we could meet your expectations! We can't wait to see you again, have a great day!
They make everything easy & efficient The dealership is
They make everything easy & efficient The dealership is clean, pleasant and friendly what else can I say good service, great people and a car wash
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Rita Cargill, thank you for your kind review; we are happy to pass along your comments to the team here at Toyota of Kent! See ya next time!
Easy to work with.
Easy to work with. Always kept me up on what was happening and always got back to me quickly.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Gsinko, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Toyota of Kent. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Our service advisor Dan is professional and helpful.
Our service advisor Dan is professional and helpful. The service department is clean and well lit. Our experience was pleasant. A big thanks to the team there!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Louis Medgyesi, thank you for your kind words and the fantastic review. We're happy we could meet your expectations! It is wonderful to hear our Dan took great care of you. We can't wait to see you again, have a great day!
Mike and the whole crew at Toyota of Kent did a great job
Mike and the whole crew at Toyota of Kent did a great job helping me through the car buying process. Mike answered any questions I had, wasn’t pushy and was very knowledgeable about the vehicle. I would buy a car from here again!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello Jodi S., thank you for the wonderful review! We're happy you found Mike and our TOK crew to be so supportive during your experience here at Toyota of Kent. We do hope we can be of assistance in the future. Take care!
Since I requested a tire rotation on my last visit along
Since I requested a tire rotation on my last visit along with an oil change, the dealer said I didn?t need it because they said I didn?t need it. I just got back from a 2000 mile trip. My problem was that I asked for a rotation & usowhen the customer asks for it, usually it should have been done. I?ve owned the car since 2021 & the tires were never rotated. After my review on the website, I received a call & then was sent a free tire rotation certificate. I was very upset but they did the right thing after I talked to a lady.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Deborah Cummings Riggs, thank you again for taking the time to let us know how we did and letting us turn your experience around. We hope you have a great day!
Professional service before and after.
Professional service before and after. On time drop off and finish. Estimate was given; called about estimate. Stayed on budget discussed by phone. Ron Y
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Ronald Wyzynski, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Toyota of Kent. We do hope we can be of assistance in the future. Take care!
We had a great experience working with Mike Dobson to
We had a great experience working with Mike Dobson to purchase our Sienna this week. We have NEVER bought a car on the first time out and we did with Mike. We TRUSTED him and his approach. We felt his honesty and explanation of all during the process. I would highly recommend Toyota of Kent and Mike Dobson. Jack
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jack94, wow! Thank you so much for your awesome review. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit with Mike! If you have further needs or questions, please reach out. Have a stellar day; take care!
Helped me get a great deal!
Helped me get a great deal! Highly recommend using mike Dobson and the team at kent Toyota. Honest and straightforward
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Pratt.brand, we're so glad that Mike Dobson went above and beyond your expectations! We can't wait to see you again, have a great day.