Reviews
I had a very great experience with Joseph the service
I had a very great experience with Joseph the service manger, he helped me resolved a misunderstanding maintenance situation.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Carla, thank you for your kind review; we are happy to pass along your comments to Joseph here at Ira Acura Westwood! We are always more than happy to assist you if anything else comes up. Take care!
It was a very positive experience working with Noah and
It was a very positive experience working with Noah and have found the level of communication and expertise of the mechanics to be excellent.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Did a great job with my car and a timely manner.
Did a great job with my car and a timely manner. I really appreciate their customer service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Excellent service by Noah Stern.
Excellent service by Noah Stern. Always customer focused, cost aware, explains repairs in simple terms. Offers options as needed. Would recommend Noah to others. Thanks
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Jeffery, we're happy to hear you had such a positive experience with Noah! Thanks for the recommendation, and have an amazing day!
Great experience from start to finish Had to replace
Great experience from start to finish Had to replace engine and transmission, George helped make it a hustle free experience I would definitely recommend this dealership for your service and buying needs
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Olivia, we're happy to hear you had such a positive experience with George! Thanks for the recommendation, and have an amazing day!
Service department is wonderful.
Service department is wonderful. Always caring and professional. Have been a customer for 7 years
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Great service.
Great service. Felt comfortable with service team. Answered all concerns and pertinent questions. Kept informed on the progress of the service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
My car had noise and I dropped it in the shop.
My car had noise and I dropped it in the shop. They quickly identified the problem and fixed it. Then noticed another safety concerning issue and fixed it. They offered complimentary video check and whole body wash. I also got loan car to drive. The overall experience was great.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Wensheng, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
I came in to do a recall.
I came in to do a recall. Left. New check engine light popped up. Returned it to be fixed. Brought my car back with the problem fixed and a new problem raised which would have costed me extra $$. I refused the service bc it was clear that the new problem was caused by them. Service Manager, Joe Sachetti, called me 7am the next morning to apologize for my experience and accepted full responsibility. They provided me with a loaner at no cost. Fixed the problem at no cost to me. Righted a huge wrong and accepted full responsibility. I get it, employees don’t get paid enough to think big picture. Joe was a true professional and did the right thing. He turned a 0 stars into 5 stars. As long as Joe is working there, i will make sure i will come back for service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Todinh, thank you for your kind review; we are happy to pass along your comments to Joe here at Ira Acura Westwood! Please don't hesitate to reach out if there's anything additional we can do for you.
Good.
Good. Disappointed that this site is requiring at least twenty five (25) words for this review, it will make me think twice about doing another review.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Kevin, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.