Ira Acura Westwood

I Hate reading long reviews so I’ll keep this as short as I can while addressing several issues. I purchased a used vehicle from Ira Acura of Westwood. I was putting a large amount of money down as a down payment and coming from out of state. I was given an out the door price over the phone through text. This price sounded fair so I decided to make the 3 hour ride. After the test drive, we spoke numbers and they added several dealer “fees” to their out the door price that was more than what was previously texted to me. After threatening to leave twice, they finally removed the extra “fees” and agreed to the original texted price. They were also xxxx bent on me financing through them and not through my personal credit union. I then stated that I needed to talk to my wife about the numbers and left. I could tell that they were upset with this as it was the end of the month and they were pushing to sell the vehicle (more on this later). A day later I reached out to the sales person advising that I was interested in the vehicle and because I lived a state away, could I put a non refundable down payment of$1,000.00 down to hold the vehicle, which they stated that they could not do. I then advised that I had a large amount of cash to put down on the vehicle and asked how they preferred it; cash or bank check? The salesperson I was dealing with never called me back. After leaving several voicemail messages with different people, two different people stated cash would be fine. Finally, I received a third call from the general manager who stated that a bank check would be best (which was fine). The next morning I went to the bank, deposited the cash to have a bank check made out. I called Acura of Westwood to make sure the check was properly made out to avoid any issues as I was traveling from out of state and it was the very last day of the month as they were eager to sell the vehicle. When I called my salesperson he didn’t pick up the phone. I then called the GM who also didn’t pick up the phone. I left messages for both. Hours went by without receiving a phone call, causing me to leave much later than I wanted to to complete this deal and drive the 3 hours. I finally received the phone call answering my question. The day of making this deal I was advised that because I’m purchasing this vehicle and I live out of state that I could not leave with the vehicle because the state of Massachusetts does not do temporary registrations or transporter plates and they refused to put a dealer plate on it. So after feeling rushed to make this deal (because it was the end of the month, they would not take a deposit and “it’s first come, first /serve”) I could not drive the vehicle home. They stated that they would drive the vehicle to me after I made an appointment with my states DMV. My DMV was booked out a month due to the govt Real ID issues. Again, they declined to assist with this issue. Lastly, after making the purchase I was told that the vehicle would be detailed. This never occurred as the candy that was found under the backseat when I test drove it was still there when the truck was finally delivered to me. The people I dealt with for this terrible experience were Aziz/Belo/Fernando. Their Business Manager Maroun was also quite rude after I declined all their “extra” warranties, sarcastically saying “well, good luck.” The only decent person there is Trevor.

Marc was simply fantastic! We set up an appointment, got there a bit early and Marc quickly acknowledged us and welcomed us in to sit down. My wife had the baby and he offered us beverages. The information was detailed, service was quick and friendly. We made a great choice with buying our Acura from here. The client experience felt tailored to us personally. Once service was finished the car came back with a nice wash and vacuum! Our next car will be another Acura from Ira Westwood.

Great service as always and and done very quickly awesome crew and always walk out happy

George diagnosed the problem and called me with a solution quickly so I can get on with things. He called as soon as it was ready & had it all set to go when I walked in. In & Out

Joe, George and the entire team are really great to work with. They are very responsive and honest. Work was done as requested and timely.

My Service Advisor is George Flaherty. Highly recommend George as he is always looking out for my best interests. All service has been on time and the service waiting area is well stocked with snacks and is also incredibly clean

Courteous and had the car ready when they said. Very happy with the service dept.

I come to Acura Westwood often to get my routine oil change and I always have a quality experience. Service reps are always transparent and honest and do their best to get my car in and out efficiently, while keeping me informed throughout the process. Great Team/Customer Service.

They took my car on time and were finished in a timely . The work was done e correctly and I was charged the proper amount. No surprises

Justin was highly recommended by a friend and he was not a disappointment. He spent the time to explain everything to me. He was great and super helpful.