Hawk CDJR

The guys there are helpful and helps with the maintenance and upkeep of my vehicle. They also have a nice lobby= waiting area for you to wait on your vehicle to be serviced.

Muy buen servicio y muy amable todo su personal una atención rico café gracias a todos por su servicio

David, the Used Car Manager, was fantastic to work with! He was honest, straightforward, and helped us find a great used car that was exactly what we were looking for. Even though he was new to the dealership, he made the entire process smooth and stress-free. We're really glad he's part of the team and appreciate the time and attention he gave us. We highly recommend working with David if you're looking for a great car-buying experience!

I scheduled my service appointment two weeks in advance for an oil leak, Auto Start/Stop warning, tire rotation, and a recall repair. While I understand repairs can be expensive and rental availability during a holiday weekend was limited, my disappointment was with the lack of communication. Over several days, I made numerous phone calls, visited the dealership multiple times, and repeatedly received promises of callbacks that either never came or came too late to provide any useful information. I was left without my vehicle, without transportation, and without clear updates over a holiday weekend. Throughout the process, I also received conflicting information regarding my repair authorization, rental coverage, and the status of my vehicle, which made an already stressful situation even more frustrating. My vehicle was ultimately returned with 1 out of 4 scheduled repairs completed. The overall customer service experience fell far below my expectations. Better communication, follow-through, and accountability would have made all the difference.

Excellent service—friendly, prompt, and with very clear explanations of the work being done on the vehicle.

had a horrible experience with Hawk. My transmission went out for the second time, and fortunately it was still under warranty. When I dropped it off, I was told there would be a diagnostic fee, but if Chrysler approved and covered the repair, I would not be charged. My van sat there for over a week while they worked with Chrysler to get warranty approval. After more than a week, they finally received authorization to perform the repair. During that time, I also asked my service advisor, Danny, to have a second key made for the vehicle through my third-party warranty. The warranty company contacted him and approved the key replacement. I repeatedly asked for updates and was continually told they were “working on it.” Eventually, I drove to the dealership to pick up a loaner vehicle. I asked to see my van and was taken to an outside lot where it was parked. I asked how it got there if the transmission had already been removed. One employee told me they probably hadn’t started the repair yet. When I asked the service manager the same question, he said they must have pushed it there. I received conflicting answers instead of honest communication. When the repairs were finally completed, they tried to charge me the diagnostic fee. I reminded them that I had been told I wouldn’t be charged if Chrysler covered the repair. Their response was, “Someone has to pay it. Chrysler won’t.” That doesn’t make sense because Chrysler approved and covered the transmission repair under warranty. Overall, the lack of communication, inconsistent explanations, and attempt to charge a fee I was told would be waived left me with no confidence in this dealership. Based on my experience, I would not recommend Hawk.

Always very pleased with services performed especially ,the video of inspection and requirements of service needed.

Friendly respectful, and helpful staff. Especially Brandon, he is a hard worker with a heart of gold. I always ask him for assistance when I am at the dealership.

Be careful if buying used!!! I purchased a 2018 Jeep Compass from Benjamin T. at Hawk CDJ in Forest Park. Less than 30 minutes after leaving the dealership, the vehicle displayed a low oil pressure warning and shortly after began making loud engine noises and shaking. I stopped driving it, documented the issue, and contacted the salesman the next morning as they were already closed by the time I left. While looking through my photos I noticed the automatic stop/start warning light had also come on. Which in hindsight was concerning as the salesman turned off that feature as soon as I started the car for the test drive. To their credit Ben was eager to rectify the situation and helped me arranged a tow back to them for inspection. The next morning I was asked to come in with no explanation other than to talk to the manager when asked what was going on. On my way he texted me saying not to come in as the manager left for the day. I said I was already on my way and asked if someone else could handle it. Ben called me and said unfortunately he is new and doesn’t know the laws but that there was nothing they could do and they would NOT be reversing the sale due to Illinois laws. After further discussion in which I quoted Illinois law he asked me to hold. Left me on hold for several minutes then disconnected the call and sent me a text that he’d call me back later. A few minutes later I received a text that if I was still on my way they would allow me to return the car and give me a refund. While the issue was eventually resolved, my experience during the process was disappointing. When I asked to obtain documentation confirming the cancelation, I was met with rude and unprofessional behavior, including being told by Ben that he was done with me and walked away while I was still trying to get confirmation in writing.i then asked at the front desk and was also treated rudely by Randy, who said “what do you want from me?” I asked for written proof the sale was reversed. He took my receipt for the deposit refund and sarcastically said “okay what would you like me to write?” I appreciate that the dealership ultimately refunded the purchase, but the experience handling a serious post-sale mechanical issue was frustrating and unprofessional.

I got in contact with this dealership. I showed interest in one particular Jeep. I got 4 text messages, 3 emails, and 1 phone call to schedule and confirm an appointment to see the Jeep. I got to the main building and told them I had an appointment. I gave them the names of those who contacted me. They told me I was in the wrong building. Drove to a second building. There they asked if I was with capital one. I said no. They asked ok what's my challenge? I said I'm not here to finance. They said I was in the wrong building. Had to go back to the first building. A sales rep finally asked how they can help me. I told him I'm looking for a particular Jeep. He went and brought it. It was supposed to be a brand new Jeep. It was dirty on the outside and had crumbs by the cup holders. It had 2404 miles on it already. Windshield washer fluid was almost empty. There was a citation inside the glove box for another car. Turns out one of the managers drove the vehicle. They showed me the sales numbers and even used detailing the car as a negotiation token. They tried to sell it 6k above sticker price as new. This was not a new car anymore, it was used. I refuse to pay that much. After a bit of back and forth on the worth of the vehicle, they brought in the aftermarket parts manager to negotiate. We ended up about 11.5k less than what they initially asked. They detail the Jeep and changed the oil for free. We sign the paperwork late in the evening. The next morning I wired the money and had confirmation they received it. I called the sales rep to follow up on the wire transfer. He said he would get back to me within one hour. Didn't hear back from him. The rest of that Friday I kept reaching out to sales rep. No response. I called the dealership operator asking for a sales or finance manager to call me back. No one called. I tried the sales rep again, he claimed they still haven't gotten the money. I email the dealership general manager Jim asking for a few minutes of his time, no response. I got my Jeep on Monday, but with only one key. According to the sales rep the technician who work on the Jeep took it by mistake and won't be back until Thursday. The sales rep asked me to REMIND HIM a few days later on Thursday about the second key. Thursday came, it took several tries reaching out before the sales rep responded. Finally they admitted they lost the second key. I asked how can you assure me my Jeep was safe with a lost second key. No answer. About a week later I got my second key but had to drive back to the dealership. I had bought a different Jeep at a different location months earlier. With this dealership every step is a struggle. I didn't like the lack of response from the managers nor their negotiation tactics. I'm still not sure if my Jeep is safe with a lost key out there.