Hawk CDJR

Great experience JR helped tremendously would highly recommend someone to work with him great service

I was met with absolute professionalism and helpfulness by my service advisor Ann Sedlacek, when I arrived for my issue with my 2026 Durango. She took the time to explain everything and keep me posted of what was going on with my vehicle. Very friendly and an absolute vital part of the Hawk service dept. Thank you again Ann!!

Once again,another great experience at this dealership. Their service department is always courteous and professional,prompt and efficient!

Everybody at Hawk is amazing! Especially Jorge Nava who handled my truck! It came back to me good as new!

Thank you vega and the rest of the hawk Jeep team for getting me in a new jeep

Thank you Vega for getting me into a new wrangler, after having problems with my last one he got me into a better one

I wanted to share a quick recommendation based on my experience: please do not buy a vehicle from Hawk Chrysler Dodge Jeep in Forest Park. Don’t say I didn’t warn you. I am writing to formally share my feedback regarding my experience with your dealership following my purchase of a Jeep Wrangler on February 7th, 2026. Before I even left the lot, the check engine light came on. Although service cleared the code initially, it reappeared during my one-hour drive home. I had to drive an hour back to the dealership, and the experience quickly became frustrating. Over the course of the seven month process they refused to reimburse me, I reached out to salesman Tim, former Used Car Sales Manager Peter, Sales Manager Jose, General Manager Jim, and even attempted to contact the owner via emails and phone calls. Unfortunately, I experienced very unprofessional conduct and poor customer service from management, feeling as though I was being blamed for these issues. The one notable exception to this experience was Roger, my service adviser. Roger demonstrated outstanding customer service, patience, and dedication. He went above and beyond his duties to ensure my vehicle was properly taken care of when higher management refused to assist. I want to ensure Roger receives the recognition he deserves for his hard work, and to bring the serious communication and service issues among the management team to your attention. I made a promise to Roger, and as long as he keeps me updated, I'm giving him a chance to fix my Jeep. After seven long months of headaches and zero response or apologies from higher management, Roger pulled through and kept his word. I’m still waiting for a formal apology from management.

Horacio is great. Always meets my requirements and gets the deal done quickly. 10/10

Unacceptable. I have given these people weeks to order touch up paint that was promised, in addition to an owners manual for a 2024 Jeep Grand Cherokee L, Altitude X 4X4. Spotted the car on line after searching for a few weeks. Alex, my salesperson, was a decent enough guy. However, when it came to closing the deal, I was forced to wait for almost 5 hours. I explained FROM THE BEGINNING, that I suffered from severe arthritis, and the time spent on uncomfortable chairs and walking would intensify the pain. They didn't seem to care. Making matters worse, I left that Saturday without the vehicle, in order to be able to collect the paint and possible the manual late Monday, or sometime on Tuesday. I was told late on Monday that the touch up paint was out of stock, and still no mention of a manual. Upon picking up the vehicle on Tuesday, no one was available to even show me what half of the technical instruments were for or capable of. Still doing my best to teach myself most of the touchscreen. It had been 20 years since I had purchased a vehicle. I am elderly and am not as mobile as I was in the past. However, this was by far the absolute WORST delivery of a car I have ever experienced. It has been well over a month since my purchase, and none of the staff has reached out to me for anything other than a positive review. Seriously? Even after my emails were ignored? You want a review? Not happening, unless you create one of your own. Been in this business and would have never made a dime or had any referral business if I treated clients this way.

thank you Horacio for helping me get in to a new jeep compass and the rest if the team