Reviews
Fast easy experience with no surprises good deal on my
Fast easy experience with no surprises good deal on my vehicle. Very informative on details on the details of the vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We greatly appreciate you for leaving us this spectacular review! We are honored to have had the opportunity to work with you and we are glad that our team could provide you with top notch service. We are delighted to know that they were very informative on the details of the vehicle. If there is ever anything more that we may help you with please do not hesitate to let us know. We sincerely congratulate you on your new vehicle- behalf of the entire Spitzer CDJR Mansfield team!
Vehicle was brought in for a Fuel issue.
Vehicle was brought in for a Fuel issue. They spent 30 days 4 rounds of diagnostic, and $6660.52 without correcting the issue it was brought in for. They replaced the DPF, fuel lift pump, Turbo actuator, multiple sensors, gaskets, They also rotates the tires but didn't adjust the tire pressure. They crushed the end of my exhaust. Kendra Weaver authorized a repair without my consent, and blames it on me. Greg Gilliam the service manager takes no responsibility for his employees, the service provided, or the damage. Please Go anywhere else.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We are sorry to hear of your disappointment with your service experience here at Spitzer CDJR Mansfield. We sincerely apologize for any services that may have been missed. Please contact us here at the dealership and contact the General Manager to see how we can help. Thank you!
Friendly staff and comfortable amenities at this
Friendly staff and comfortable amenities at this dealership made my service experience tolerable. Extensive inventory browsing made my wait time seem to go quicker.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
r.crowe, we are super delighted you took pleasantries browsing our inventory while servicing your Dodge at Spitzer CDJR Mansfield and offering us your recommendation for others to visit the dealership! Thank you for the opportunity to provide a relaxing experience and we wish joy and safety to your travels!
Did not do the service requested, took way too long and
Did not do the service requested, took way too long and then wanted me to send pictures of my vin and mileage…I however did not seemed weird to me then found out they wanted my service date in weeks later with false mileage…I’m not sure I will ever go back with such shady service!!!
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We deeply regret that your expectations were not met and we fell short in providing you with the service we aim for here at Spitzer CDJR Mansfield. We deeply apologize for the wait time that occurred during your service visit. We would like to discuss your concerns with you. Please contact us here at the dealership and ask for the Service Manager. Thank you!
Service was timely and the staff was friendly and
Service was timely and the staff was friendly and professional. Will return in the future as needed.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
nansidhall, we are super delighted that your recent service visit was timely and our experts were friendly professionals earning your future return as well as your kind recommendation! We send wishes of fun and safety in the open road with your Chrylser until next time!
Only issue was it took 1 1/2 hours for a basic oil change
Only issue was it took 1 1/2 hours for a basic oil change and tire rotation…
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
SHIPSCDG, we truly appreciate your feedback on where we are great earning your kind recommendation and how we can improve our services to our guests! It is important we ensure a turn around for your experience and make certain the right personnel tends to your concerns for your oil change visit. Please reach out to our General Manager Matt Studer at 567.247.0245 at your allowance and until then we wish joy and safety in your Jeep!
Everyone that I have dealt with has been very friendly
Everyone that I have dealt with has been very friendly and eager to help me.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Amber, we are so grateful to know all of our team at Spitzer CDJR Mansfield were friendly with eagerness to assist earning your awesome support of recommendation to others! Thank you for your shout out to our experts Tim and Gavin and we send joy and safety in your Jeep in the open road!
Professional atmosphere,very polite ,they have a nice
Professional atmosphere,very polite ,they have a nice waiting area service was done in a timely manner
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
billgill1141, we couldn't be more pleased that your recent visit at Spitzer CDJR Mansfield was met with a professional atmosphere and politeness to name a few positives! Your recommendation is absolutely appreciated along with your shout out to Greg, Robert and Colt. We send wishes of fun and safety in your Jeep!
Kendra and Greg have been great to work with even with
Kendra and Greg have been great to work with even with the frustrations with Chrysler. Chrysler itself gets -10 stars The service department has done a great job keeping me informed of the progress (or lack of) from their corporate office.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
HLantz, it is truly an honor you found our services and team Greg and Kendra at Spitzer CDJR Mansfield to be delightful and deserving of your kind recommendation for others to check us out! Please have the safest and joyful travels in your Dodge!
I am impressed with the way they help and handle what was
I am impressed with the way they help and handle what was going on with my car gave me a ride home and picked me back up I truly appreciate it
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
MBRISTOW1972, it is so great to know you had the utmost deserving experience with us at Spitzer CDJR Mansfield from Kendra our expert! Thank you for your great support of recommendation to others to our dealership and please have the safest of travels in your Jeep!