Reviews
Dropped off truck for warranty work and they informed it would be a couple days. Supposed to have a driver take me home driver said I wasn’t there and left. Asked and they said it was going to be another 30 minutes. Waited still no driver. Asked for truck back. Poor service. Would not recommend they do not operate smoothly and do not care about the customer.
Dropped off truck for warranty work and they informed it would be a couple days. Supposed to have a driver take me home driver said I wasn’t there and left. Asked and they said it was going to be another 30 minutes. Waited still no driver. Asked for truck back. Poor service. Would not recommend they do not operate smoothly and do not care about the customer.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, we're so sorry to hear that you weren't taken care of while you were here for your truck's warranty work, and we completely understand your frustration. We'd love to speak with you and make this right. Please contact us; we're happy to help. Thank you! Julian Lopez, Service Manager [email protected]
The service department was well organized and efficient. They kept me informed on progress. Their customer pickup van ran on schedule.
The service department was well organized and efficient. They kept me informed on progress. Their customer pickup van ran on schedule.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Trinity and Jeremy were very professional and nice to work with. Everything was spot on with timing and the experience was very good.
Trinity and Jeremy were very professional and nice to work with. Everything was spot on with timing and the experience was very good.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service changing oil and filter in my Shelby GT500. They even kept it in the shade till I picked it up.
Great service changing oil and filter in my Shelby GT500. They even kept it in the shade till I picked it up.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
I gave them 3 Stars because I had to call several times to find out my status. The website doesn’t really update that well. When I picked up my vehicle up it was not cleaned. I just would not have given a customer back a vehicle in that condition.
I gave them 3 Stars because I had to call several times to find out my status. The website doesn’t really update that well. When I picked up my vehicle up it was not cleaned. I just would not have given a customer back a vehicle in that condition.
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- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, we're sorry to hear that your vehicle wasn't returned in clean condition when you picked it up after service and that communication was poor. Please reach out to us and we'll do our best to make this right. Thank you! Julian Lopez, Service Manager [email protected]
The service center is great. John N., the manager there is great. Always hopeful and getting my vehicles in and in done in a timely manner. Some of the best customer service in town, I will always bring all my vehicles to him there.
The service center is great. John N., the manager there is great. Always hopeful and getting my vehicles in and in done in a timely manner. Some of the best customer service in town, I will always bring all my vehicles to him there.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Friendly staff, good work, and great valet service for picking up my car and returning it when done.
Friendly staff, good work, and great valet service for picking up my car and returning it when done.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Maintenance has gone downhill And I will not be bringing back my vehicle to this dealership
Maintenance has gone downhill And I will not be bringing back my vehicle to this dealership
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Mark, we're sorry to hear that you've been disappointed with your experiences here, and we'd like to learn more so we can help. Please contact us if you'd like to discuss this further. Thank you! Julian Lopez, Service Manager [email protected]
This was my first time at the dealership and I can say that it went very, very well. The service writer was very pleasant and very helpful. The facility is nice. The waiting area is also very nice. The service was quick and I was kind of surprised how quick. I would definitely use this dealership(Ken Garff Ford Cheyenne) for service again.
This was my first time at the dealership and I can say that it went very, very well. The service writer was very pleasant and very helpful. The facility is nice. The waiting area is also very nice. The service was quick and I was kind of surprised how quick. I would definitely use this dealership(Ken Garff Ford Cheyenne) for service again.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Matt knew what he was talking about. Very helpful in helping us to decide what we wanted to get for the price range.
Matt knew what he was talking about. Very helpful in helping us to decide what we wanted to get for the price range.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase