Five Star Chevy GMC

I’m very satisfied with Five Star. I will definitely recommend to anyone looking to buy a vehicle.

Great customer relations Malik Lawson was awesome helping us as well as Amanda and Kay Great experience from start to finish I recommend 5 Star Chevrolet highly

Everyone was absolutely fantastic Made our experience easy and comfortable Malik Lawson is an awesome sales person

Sam was amazing! He was very patient while I asked a million questions, and was able to answer all of them. He reworked the numbers over and over until I was satisfied. I would not have been able to make this decision without him!

Everyone was nice and friendly. I told Daniel what I was looking for, he went and got the truck. And then we negotiated. There was no pressure. Easy to deal with

Ensured customer service was at a premium. Making the customer know that they were treated fairly.

I had a very positive experience with this dealership and especially speaking with Mr. Simeon Tanner. He was responsive , welcoming, and professional. I would recommend this dealership to anyone looking for a respectful and efficient buying experience.

Every thing was good service represented kindness and experience was excellent waiting area was clean popcorn was fresh

What's the point of making an appointment? I was the first scheduled appointment and still waited 2+ hours to get an oil change and tires rotates plus tightening the rear view mirror which had been loose since I bought it. Several other vehicles came, were serviced, and sent on their way while I waited. It literally sat in the service bay for an hour and 15 minutes before it was touched. I could see it through the service bay windows. When I finally got the truck back, they said the mirror was tightened. I had a service coupon for $99.99 plus tax for the oil replacement and tire rotation. When I checked out, the bill was $112.09. I inquired about the difference because tax is 8% and was told the difference was shop supplies which is not mentioned in the coupon. In addition, I was informed that I'd have to pay an additional service fee of $3.85 for using my card. This is nickel and diming the customer and you can rest assured that this will be the last time Five Star services my vehicle and it may be the last vehicle I ever purchase from them. When I got into my truck, I checked the mirror and it hadn't been touched so I had to pull back to the service department to have another technician look at. The person checking me in stated that it was a very inexperienced technician who worked on my truck and didn't know what he was doing. That sure gives me great confidence. She sent out a senior technician who fixed it promptly. This is not a one time deal. I waited at least 2 hours to have the oil changed and tires rotated the last time also. So, what's the first thing I had to do when I got home? Check the oil level and checked the torque on the lug nuts because of their inexperienced junior technician revelation. At least they finally got the mirror fixed this time. If your time is important to you, don't take it to Five Star for servicing.

Joey, my Service advisor was so awesome. He kept in contact with me about my experience with the dealership and every step of what was going on with my auto repairs. He did all the foot work with my aftermarket warranty company and saved me thousands in cost . I can’t say thank you enough to this man. Received the Silverado back after a transmission replacement and other services & Joey called me said the truck was ready for pick up but he wouldn’t be there that day so that told me he did this on his personal time . Now I ask who does that anymore ? I can tell you Joey does. He stated the truck was tested and runs like a dream . When I picked it up another gentleman took care of me who was also very nice. He had my truck pulled up to the door and the A/C cooled down in the truck before I stepped into it. Can’t say enough about this Dealerships Service department. Had my truck a week now and as Joey said it runs like a dream… Thank you Joey for all your professional service and a special Thank you to the service crew Five star Chevrolet you have awesome employees in your service department and hope thru out your company. Thank you again Mark W.