Lee Johnson Kia

I recently had a very disappointing experience at Lee Johnson Kia, primarily centered around unresolved financial issues and poor communication. After purchasing a vehicle, I faced challenges with the dealership over an $819 payment to Kia Finance for the cancellation of an oil change service. Despite repeated attempts to contact them, including phone calls and messages, my concerns were consistently ignored, leading to a significant level of frustration and inconvenience. The most concerning aspect was their failure to resolve the financial discrepancy. Not only was the promised payment not processed, but there was also no effort to update me on the situation, despite their initial confirmation of handling it. This experience has unfortunately overshadowed any initial positive impressions I had of Lee Johnson Kia. The lack of accountability, professionalism, and responsiveness has significantly affected my trust in their service and commitment to customer satisfaction. I hope this review highlights the need for improved communication and customer service at Lee Johnson Kia. Potential customers should be aware of these issues, and I hope the dealership takes this feedback seriously to improve its service quality.

This is my 2 nd car I have bought. Brian is amazing. I will continue to recommend this dealership.

I appreciated that they sent a Lyft to take me to work and pick me up while my car was serviced. Very customer obsessed and I appreciate that.

We bought our car here several months ago and we’re very happy with it. Kamoore was great to work with, answered all our questions and made us feel well cared for.

Just traded in a really nice 2020 KIA Niro EV for a 2023 KIA EV6. Calvin Poindexter was our sales representative. We live in Mill Creek, but got our Niro from Lee Johnson KIA and went back because our experience had been so positive even though there are other KIA dealers closer to home for us. Our experience this time was every bit as positive as the last. Calvin was exceedingly helpful and professional and made the entire process move smoothly for us. We highly recommended KIA, this dealership, and Calvin!

Took our KIA Hybrid SORENTO in for Fall/Winter service. The team was friendly, efficient, personable, providing us with accurate estimate for service, parts and completion time down to the penny. No surprises, greatly appreciated. Car was washed and ready for pickup within 2 hours of dropping it off. AMAZING. THANK YOU!

Friendly, helfull and great customer service. Sincerely appreciated how they handled our concern. Amazing team to work with!! Thank you to Michael, Jimmy, and everyone else along the way.

My family and I walked into the dealership, and we were greeted by Jeffrey Belmonte. This was our 3rd visit to a dealership that day and Jeffrey was hands down the most welcoming, knowledgeable and friendly sales manager that we spoke to that day. We explained to him what we were looking for and 5 minutes later, we were test driving one of the vehicles we had set our eye on. Although we haven't made our decision yet in terms of the vehicle we want to purchase, his personality and attitude surely made a great impression on us. Kudos to Lee Johnson Kia for having this guy in their staff.

We bought a 2020 KIA Niro from Jefferey Belmonte recently at L.J. We were very impressed with his pleasant demeanor and helpfulness to us. He was able to answer all our questions, even the next week when we wanted more clarification. The others in the sales dept. were friendly and made it all a rewarding experience.

My advisor, Scott was kind, informative and patient! I like the service videos and text message updates while my car was being serviced!