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Burdick Mazda

(358 reviews)
2026 consumer dealer award
View 2 awards
2026 consumer dealer award 2025 consumer dealer award

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Reviews

(358 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Burdick Mazda from DealerRater.

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Love that appointment time means minimal waiting time for service was disappointing to leave without getting a car wash today

Love that appointment time means minimal waiting time for service was disappointing to leave without getting a car wash today

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your feedback about your experience with the team! We apologize for any inconvenience regarding the car wash. Looking forward to serving you again at Burdick Mazda!

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I have had a great experience with this dealer for the past 4 years that I’ve owned my car. However, I spent almost $1,000 on Oct 31st 2025 getting the fuel injection service done and the front and rear differential fluid flushed. I understand it had to be done but every time I have brought it in for service in 2026, these three expensive items are listed as services that I need to have performed. I find it deceitful and unprofessional that my records are incorrect and if I were not on top of things with my car, I would be charged to perform unnecessary services already performed. This needs to be corrected and other customers that may not be as aware should not be taken advantage of.

I have had a great experience with this dealer for the past 4 years that I’ve owned my car. However, I spent almost $1,000 on Oct 31st 2025 getting the fuel injection service done and the front and rear differential fluid flushed. I understand it had to be done but every time I have brought it in for service in 2026, these three expensive items are listed as services that I need to have performed. I find it deceitful and unprofessional that my records are incorrect and if I were not on top of things with my car, I would be charged to perform unnecessary services already performed. This needs to be corrected and other customers that may not be as aware should not be taken advantage of.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Dorsey! Thank you for bringing this to our attention, and we apologize for the oversight. We’re eager to rectify this issue and ensure your records are accurate. We will look into this immediately. If you would like to discuss this directly, please contact the Burdick Mazda service team at your convenience. Peter Knowlton - Sales Manager - 315-233-5310 x 2515

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found out the car needs a subscription for remote start after purchase, a monthly paid after free trial $10 month $15 month with google assist that is xxxxxxxxx never was introduced to Service Department or any other department just sale of car and took almost a week for finance to approve because credit experian had old phone number and did not keep me updated . would I go back to Burdick Mazda NO very unhappy didn't even say anything if the car gets a free 1st oil change , never told when payment is where or how to make payments . I purchased a Toyota 9 years ago and it was flawless and great

found out the car needs a subscription for remote start after purchase, a monthly paid after free trial $10 month $15 month with google assist that is xxxxxxxxx never was introduced to Service Department or any other department just sale of car and took almost a week for finance to approve because credit experian had old phone number and did not keep me updated . would I go back to Burdick Mazda NO very unhappy didn't even say anything if the car gets a free 1st oil change , never told when payment is where or how to make payments . I purchased a Toyota 9 years ago and it was flawless and great

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
2.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Al, We're disappointed to see this rating. We strive to deliver a five-star experience for our customers, and we regret if this wasn't the case this time. Please reach out at your earliest convenience to address this and find a resolution. Thank you, Matt Dawson - General Sales Manager - 509-991-0403

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GREAT dealership to do business with. They were able to destroy the competitors quote by several thousand dollars. Dorian and Matt went above and beyond. This was our 3rd Mazda from Burdick, most likely not our last. Every person that worked there stopped and asked if we needed anything. No pressure.

GREAT dealership to do business with. They were able to destroy the competitors quote by several thousand dollars. Dorian and Matt went above and beyond. This was our 3rd Mazda from Burdick, most likely not our last. Every person that worked there stopped and asked if we needed anything. No pressure.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your loyalty and your fantastic review! It's great to hear that Dorian, Matt, and the rest of the team made your experience enjoyable. We truly appreciate your business and look forward to serving you again at Burdick Mazda.

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I've purchased and leased multiple cars from Mazda. Their quality is honestly, second to none. Ariana is outstanding and one of the best reps I've ever had.

I've purchased and leased multiple cars from Mazda. Their quality is honestly, second to none. Ariana is outstanding and one of the best reps I've ever had.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your continued support and kind words about Ariana! We look forward to assisting you with all of your future automotive needs at Burdick Mazda. Safe travels!

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Dorian was awesome to work with. He was friendly and able to answer all our questions. He kept us informed of everything that was going on in the process. He’s our Mazda guy! Will 100% recommend Burdick Mazda and Dorian. Thank you very much!

Dorian was awesome to work with. He was friendly and able to answer all our questions. He kept us informed of everything that was going on in the process. He’s our Mazda guy! Will 100% recommend Burdick Mazda and Dorian. Thank you very much!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with Dorian and our team, Andrew! We appreciate your feedback, and we look forward to working with you again in the future here at Burdick Mazda.

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Burdick mazda was excellent. The sales specialist kirk rothrum was great to work with and made my car buying experience quick and easy

Burdick mazda was excellent. The sales specialist kirk rothrum was great to work with and made my car buying experience quick and easy

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're thrilled to hear Kirk made your car-buying experience quick and easy! Thank you for choosing Burdick Mazda, we appreciate your business!

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Jack Stinziano was a great salesman. He was knowledgeable, friendly, answered all my questions and showed me the vehicles I wanted to see and test drive.

Jack Stinziano was a great salesman. He was knowledgeable, friendly, answered all my questions and showed me the vehicles I wanted to see and test drive.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Amy, we are thrilled to hear of your experience with Jack at Burdick Mazda. Thank you for your kind words. We hope to serve you again in the future.

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Dorian was an amazing individual to work with through the sales process. He was regularly reachable, did not pressure me at all throughout the process and was very knowledgeable about the brand. I would 100% recommend anyone looking to purchase a Mazda to work with Dorian for an easy and enjoyable car buying experince.

Dorian was an amazing individual to work with through the sales process. He was regularly reachable, did not pressure me at all throughout the process and was very knowledgeable about the brand. I would 100% recommend anyone looking to purchase a Mazda to work with Dorian for an easy and enjoyable car buying experince.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Sereno! We're all about making car buying easy and enjoyable here at Burdick Mazda! It's wonderful to hear Dorian was helpful and knowledgeable during your visit. Thanks for recommending us! Enjoy your new Mazda!

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This dealership was very good, great customer service from Anthony, he was very helpful and attentive.

This dealership was very good, great customer service from Anthony, he was very helpful and attentive.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We’re happy to read that Anthony delivered such a helpful and attentive experience. Safe travels from all of us at Burdick Mazda and we hope you return again!

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