Goodwin Mazda

Javier was pleasant and personable. I brought the car in for a state inspection and was unaware of a recall for software. The car would be needed in the shop for a couple of hours. A loaner car was unavailable, I was offered a ride home and was contacted when work was completed and offered a ride from my home back kto the dealership. Ron, (my driver) was also very courteous and professional. This shuttle service of giving a ride to and from home when the work being performed is going to take several hours and is unexpected by the customer is very much appreciated. Both employees I mentioned represent Goodwin in a very positive manner. My experience with the service department was top notch.

Deceptive sales tactics and unfulfilled service promises. I purchased a vehicle from Goodwin Mazda at the end of March. Looking back, I grossly overpaid, but I allowed myself to be pressured based on explicit assurances from their service department. The service manager specifically looked me in the eye and bragged that the vehicle was "better than inspectable." He guaranteed me that he would personally inspect it and perform any services that were even remotely close to needing attention so that I wouldn't face immediate repair bills. This turned out to be entirely false. I now have a sway bar link issue that requires attention, and the service department is completely refusing to cover it. I was lied to just to get the paperwork signed. Buyers beware: do not rely on verbal promises from this team. Get a third-party inspection before giving them a dime. Management has my contact info on file under my account, but they have already made it clear they won't help.

Searched all over the Northeast for the specific Miata MX5 RF I wanted. Next to impossible to locate, and came across a few less than honest dealers. Goodwin’s was getting the one I wanted in a few weeks. Worked out a price and Greg the Sales Manager promised it to me with no pressure. Megan, the Sales Person, kept me updated, and we traveled from Rhode Island to take delivery. They are even nicer in person! Colin, the Finance Manager sailed through the paperwork and we were on our way. I’ve purchased a dozen or more cars and Goodwin’s rises to the top. Well worth the effort to find them. This is the way every car buying experience should be. Simply the best.

Great customer service and a beautifully remodeled dealership. I especially liked the new waiting room. Very comfortable

My friend has had an absolute terrible experience dealing with this dealership. They sold her an unsafe vehicle and did not fix it or take responsibility for anything. Do not go here.

Thank you, Goodwin's and especially Kobe for an outstanding buying experience. First class all the way and highly recommended! Thanks, guys!

Please. Go literally anywhere but here. Please do not trust their certified pre-owned inspections. They sold me a very low mileage certified pre-owned cx-70. They yucked up the rigorous quality testing of the CPO certification process and charged a premium for it. After the test drive I expressed some concern about the steering, which they shrugged off as only lane assist safety features that could be turned off. That wasn't true. The vehicle had a fundamentally flawed steering system. It steered under its own volition regularly which almost caused 3 accidents. They attempted to repair it for 4 months, of which they had it in their possession more than me. They did not have a clue what was wrong with it so they arbitrarily replaced the power steering column just to see if that might fix it (it didn't). Ultimately, they could not repair it and it still was unsafe to drive. Despite this–they tried to force me to pick it up and drive away with it. When I refused, they stripped me of my loaner and left me stranded without transportation while corporate continues to ignore me. They accepted zero responsibility and only honored that which the warranty I paid for required of them and even most of that I had to fight for. They refused to supply me with documentation of their diagnostic workup and findings, which is mandated by state law. They did nothing but make this terrible situation they put me in harder. Go literally anywhere else but here.

Thank you to Shane and everyone over at Goodwin Mazda for helping me buy my very first car! From the moment i stepped into the dealership, I was taken care of. I left extremely happy and would recommend Goodwin to anyone looking for a Mazda or new vehicle.

Jon was excellent answered all my questions and was kind I'm great full for him to take the time and care thank you Jon

Alexis in the service department is always great and helpful. Would recommend to others to go there.