Reviews
Paul in Service was an amazing help in changing my
Paul in Service was an amazing help in changing my unexpected flat tire fast and friendly
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive experience with our team. We're glad to hear everything went smoothly at Land Rover Darien.
Everything went smoothly.
Everything went smoothly. The enterprise is well coordinated and functions at a high level without fail.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your positive feedback. We're glad to hear that everything went smoothly at Land Rover Darien.
Easy to do business with, very professional ought a pre
Easy to do business with, very professional ought a pre owned car sight unseen, had it shipped, arrived just as described
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the positive review. Land Rover Darien is proud to have helped with your pre-owned purchase.
The service team led by Joseph Scaturchio is top notch
The service team led by Joseph Scaturchio is top notch over there. My service advisor Paul Bialy provides excellent service with professionalism, courtesy and knowledge. I highly recommend this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hey there, and thank you for your recommendation to us at Land Rover Darien. Providing our customers with professionalism, courtesy, and knowledgeable services is what our staff is all about to provide top-notch experiences. We hope you have a fantastic day. See you again soon.
This dealership is very unpleasant to work with, and...
This dealership is very unpleasant to work with, and constantly tries to "upsell" the customer into buying unnecessary items such as tire insurance, etc. Also if you place a deposit on a new vehicle, they will not refund it should you change your mind. In sum, they must have plenty of customers because their attitude on everything is "you take it or leave it--that's how we do it here." No flexibility nor sense of relationship to the customer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hi, I appreciate your feedback regarding your sales experiences. Given the opportunity, I would like to speak with you about your experiences further. Please email me at NHilton@penskeautomotive.com. Thank you, Nick Hilton General Manager Land Rover Darien NHilton@penskeautomotive.com
Always great service from Rob in Darien whether I have a...
Always great service from Rob in Darien whether I have a quick question or something more involved. Recommend the entire service department who are friendly and helpful
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review. We will be sure to thank Rob for providing you with excellent service. We look forward to working with you again.
Get it in writing!
My 2017 Jaguar was towed in on a Saturday, wouldn't start. They said they didn't have a loaner car which they are supposed to. The rep said try back Monday morning. Still no car. Bottom line is they never provided me a loaner. My car was picked up Thursday. Rob the service tech was excellent.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, I am concerned to learn about any miscommunication that occurred regarding a loaner vehicle. Please reach out to me at NHilton@penskeautomotive.com so that we can address your concerns. I look forward to connecting with you. Thank you, Nick Hilton General Manager Land Rover Darien NHilton@penskeautomotive.com
Mr Hilton, That horse is out of the barn. I appreciate you concern but this problem should have never happened in the first place. The last time my car was in for service there was also no loaner cars available BUT I was transported to Enterprise where I was provided a complimentary rental. I was told this service is no longer available.
The show room and out door automobile lot are both very...
The show room and out door automobile lot are both very impressive. Lots of vehicles to look at...both model wise and color wise. Our sales man. Chris Kinney was ver professional
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, We appreciate you taking the time to share your experience with Chris! Thank you, and we'd love to assist you again.
I had an IBEX treatment applied to the interior of my new...
I had an IBEX treatment applied to the interior of my new leased vehicle. The service advisor was very easy to work with and accurate with his timing of the application. I didn’t fare as well with the sales department, so I went elsewhere to get my new vehicle. But, I will be servicing in Darien thanks to a good experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, Thank you for your feedback. Although we are happy to know that you had a good service experience, I am concerned to learn that you were disappointed with any sales experience. I would like the opportunity to speak with you further about your visit. At your earliest convenience, please reach out to me at NHilton@penskeautomotive.com. Best, Nick Hilton General Manager Land Rover Darien
Excellent
Excellent. Having leased 5 consecutive mercedes cars, first time now at Land Rover at Darien, CT,, I thought the salesman at Land Rover was very good not pushy, very thorough, very pleasant experience. Great dealership, could not have done it any better. Looking forward to purchase or lease more vehicles in the future from them. And this is coming from me being a relatively difficult, guarded customer with high expectations. Much better than my previous Lexus or Mercedes experiences.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your lease, George! We are delighted to learn of your outstanding feedback for Allen. Please let us know if we can do anything else for you. We are always happy to help!