Reviews
Write a reviewDidn’t want to discuss the pre-qualified deal. They immediately wanted more money down and to increase the payment by $300 a month.
Didn’t want to discuss the pre-qualified deal. They immediately wanted more money down and to increase the payment by $300 a month.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
At the Neil Huffman Automotive Group, providing exceptional customer service is our utmost priority. Although we couldn't locate your name in our customer database, we genuinely value your feedback and are dedicated to addressing your concerns. To assist us in resolving the matter, we kindly request you to email the Neil Huffman Corporate Response Team at [email protected], providing additional details so that we may promptly reach out to you. We appreciate your giving us the chance to demonstrate why we firmly believe Huffman Has It!
My sales person Alberto Ramos was awesome. I checked out multiple Mazda dealerships; but he was the reason. I came back because of his knowledge and customer service. I see a young man that has excellent sales potential. He understands how much communication and people skills matter in his profession. Thanks Alberto I got the car and deal I wanted.
My sales person Alberto Ramos was awesome. I checked out multiple Mazda dealerships; but he was the reason. I came back because of his knowledge and customer service. I see a young man that has excellent sales potential. He understands how much communication and people skills matter in his profession. Thanks Alberto I got the car and deal I wanted.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
My overall experience with Neil Huffman has been OK. They haven't done anything to make them stand above the rest nor any worse. One gripe that I have with all dealerships though is the time it takes to complete the sale. It took over 2 hours from the time we agreed on the price for the new vehicle until we started signing the paperwork. Again that's pretty common with buying a car but still excessive. My daughter also had already bought a used VW from Neil Huffman and had an issue with it on day one. The issue was that the Engine Oil level low light came on. They told her that the sensor needed to be reset and everything was OK. Shortly after leaving the dealership the light returned. I checked the oil level and found that it was in fact low (has the light indicated). The car was serviced and she has not had an issue since. I have a few maintenance visits for the car that I bought so I'll see how it goes, but for now I'm not to impressed with them from that prospective.
My overall experience with Neil Huffman has been OK. They haven't done anything to make them stand above the rest nor any worse. One gripe that I have with all dealerships though is the time it takes to complete the sale. It took over 2 hours from the time we agreed on the price for the new vehicle until we started signing the paperwork. Again that's pretty common with buying a car but still excessive. My daughter also had already bought a used VW from Neil Huffman and had an issue with it on day one. The issue was that the Engine Oil level low light came on. They told her that the sensor needed to be reset and everything was OK. Shortly after leaving the dealership the light returned. I checked the oil level and found that it was in fact low (has the light indicated). The car was serviced and she has not had an issue since. I have a few maintenance visits for the car that I bought so I'll see how it goes, but for now I'm not to impressed with them from that prospective.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase