Audi Lehi

The manager used KBB auction pricing to justify a low offer on my vehicle and told me I should take Carvana’s offer. Meanwhile, he used a national KBB retail value—$4,000 above their $41,000 asking price—to justify the price of their vehicle. I showed him two vehicles in Salt Lake City that were a year newer, had fewer miles, and were listed at the same $41,000 price. I never received a meaningful explanation addressing those local comparisons. I understand that trade-in and retail values differ and dealerships need to make a profit. I still expect a transparent discussion that takes relevant local pricing into account. When I questioned the approach, the manager repeatedly asked whether I was accusing him of lying. I clarified that I wasn’t calling him a liar; I felt the negotiation was being handled in bad faith. This made the conversation unnecessarily confrontational and left my concerns unresolved. The salesman’s comment that this was how he was supposed to handle the process also concerned me. I appreciated his courtesy, but the overall experience cost this dealership my business. Based on my experience, I would not recommend them to others.

Had a great experience with Audi Lehi, Allie was attentive and made the process easy and smooth.

I enjoyed working with Jon’von. He was very helpful. My car was done on time as promised.

They were helpful and professional at explaining what they were going to do. The computer program issue has improved considerably, but it is not completely resolved.

My car was there for a month. With no loaner and a $7000 bill. For what was supposed to be $3600. The technician misdiagnosed and cost us a bunch.

They were really helpful and worked well to get me thru the process to get the car and get on my way

Annoying for the schedule , the phone calls and numbers. Came in person, and then told I still had to schedule. The issue was not fixed, but was told I can spend $13k on repairs instead

I was an out of state buyer and Ethan took great care of me. He stayed in constant communication and addressed any concerns I had. Upon arrival, we took the car for a test drive, it was ready and clean up front for my arrival. Easy transaction, thank you for your help.

Two times in a row bad advice on tire repair/purchase. Recommended a tire replacement due to damage that was not repairable. It actually was. Recommended replacement of all 4 tires due to excessive wear and alignment. They weren't, and alignment was not necessary.

They finally fixed an issue with the Apple CarPlay that has been frustrating me, Jon'von listened to my complaint and made sure it got resolved