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Chapman Dodge Chrysler Jeep Ram

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (544 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (544 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Chapman Dodge Chrysler Jeep Ram from DealerRater.

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Customer

All service related work was completed as was indicated when car was dropped off for service. I was very satisfied with the staff and their help to complete the services I requested and make recommendations for future services. I would certainly recommend this dealership to family and friends and return for future services.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Rude and Un pleasant

I called to ask about a used car and was given really short and rude answers and was spoken down to I will not recommend this dealer at all to anyone ever

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Great Experience

Great experience. Buying process was simple. They were able to work out a deal for where I needed to be financially and for the car that I wanted. I would definitely recommend them to others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Service!

Very good experience. Nice people and a clean and friendly area to sit out the wait.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Poor sales people

Dealer emailed them never call us .went somewhere else

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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quick service

Fast, dependable service. The quickest amount of time that I've spent getting my car serviced

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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mustang

Staff was friendly, place is clean, took good care of my car. Only complaint, inspection stickers put on crooked :/

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Scott Parker

I arrived at 7:30 AM and was greeted immediately. I used the courtesy ride service and there was no wait. First oil change, first tire rotation, and first inspection was completed by noon. Picked car up at 1:00. Paid for tire rotation only. No problems!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great job

My salesman did a great job making the numbers work

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Cars and trucks need pictures

The dealership put a truck on the site with a generic picture so you had no idea exactly what was being sold a lot of dealership do this and don't even know what they are selling, some say that cars and trucks are automatic and turn out to be manual and that they are 4wd but it is just the manual shifter and others say cars are automatic but they are manual don't they see the clutch pedal,by description you think you are looking at something you are not only cars with pictures of both the inside and outside of a vehicle should be aloud to be posted so you know what you are looking at!!!

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 2.0
  • Quality of repair 1.0
  • Overall facilities 2.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Tom, thanks for taking the time to express your honest concerns. We are disappointed to hear you left our dealership feeling this way and we would appreciate the chance to discuss this matter further. Please reach out to us at (888) 470-9516 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.