Reviews
Write a reviewChapman Ford
I had my oil changed. The work was done in less than an hour and my check out was quick and easy and I was on my way in less then 5 minutes. Joe was polite, pleasant and helpful.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Susan, your positive review means a lot to us and we?re happy we could help you! We hope to be of service to you again! Take care!
Chapman Ford, Willow Grove
Great service experience I would return to have my car serviced again.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jerry, thank you for writing this fantastic review and giving our dealership such a high star rating! We hope to be of service to you again! Take care!
Service Evaluation
2010 Escape only needed Pennsylvania State Inspection and emission check. Work was done quickly, and car was ready for me when I said I would pick it up.'
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Robert, we're glad to hear your work was completed quickly and efficiently! Please let us know if there is ever anything else we can do for you! Safe travels!
Excellent
Excellent service. Great experience. Would return for future business.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We really appreciate your feedback! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.
Shopper
Helpful friendly staff. Readily showed a knowledge of inventory. Took me right to the car I was inquiring about
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for taking the time to let us know what a great job our staff has been doing, Bob. We truly appreciate your business with us and we look forward to working with you again. Safe travels!
Happy
Fast, efficient, and friendly! Thank you for making sure everything is in proper working order!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
It is great to hear about the fast, efficient, and friendly service that you received from us, Cynthia. We're looking forward to your next visit with us. Safe travels!
horrible customer services
HORRIBLE CUSTOMER SERVICES. ITS LIKE I WAS DOING THEM A FAVOR. MANGER AND FINANCING HAD CARELESS ATTITUDE. I DID NOT FEEL WELCOMING AT ALL.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for taking the time to leave us a review. We set a very high standard for ourselves regarding customer service so we are disappointed to learn that we may have missed the mark this time. We would like the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. Please give us a call at (888) 470-9516 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.
Great experience at Chapman
We had a great experience at Chapman Jeep dealership. Ben made the sales process go smoothly. We had questions and he had answers. We were very pleased with Ben and the sales team.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Andrea, your positive review means a lot to us and we?re happy we could help you! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
supervisor , pa department of transportation
service department is very good with all repairs of our trucks
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
John, it sounds like you had a pleasant service experience with us! Your low star-rating has us concerned that there was something more we could have done to make your experience better. If this was the case, please reach out to us at (888) 470-9516 at your earliest convenience so we can understand how we can better serve you moving forward. We sincerely value your business and hope to be of service to you again in the future. Take care!
Chapman Jeep
We had a great experience at Chapman Jeep dealership. Ben made the sales process go smoothly. We had questions and he had answers. We were very pleased with Ben and the sales team.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Sally, our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!