Reviews
Write a reviewA+ Dealership!
I can't say enough about how welcomed I was at this Dealership. Chris Harkins was a wonderful salesman! He listened to all of my wants and needs in my vehicle and was a pleasure to work with. All of the other people I came in contact with at the dealership were very friendly and accommodating. I must say I have not had a better experience at any other Dealership! I had a wonderful day and I bought a wonderful vehicle with the help of a A+ Salesman Chris Harkins.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of customer service excellence, and it's quite an accomplishment to hear that we, especially Chris, were able to provide you with such a wonderful vehicle-purchasing experience. Thank you again, and if you have any concerns with your vehicle, do not hesitate to come back to see us. Best regards, Richard Harrisson, Owner, rharrisson@chapmanautogroup.com.
Great Car & Customer Service
I've been bringing my car for service here for some time. I work with Rich now, and I always feel welcome, as well as confident that both my car and I will be well cared for. Easy to get an appointment. The service waiting area is usually comfortable & homey; It will be even better once the construction is completed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are thrilled to hear about your exceptional service experience thanks to Rich and the rest of the team. We always enjoy providing our guests with thorough, helpful and friendly customer service, and hearing from our customers that we have succeeded in this endeavor is truly gratifying. We hope that you will share your experience with friends and family. Sincerely, Richard Harrisson, Owner, rharrisson@chapmanautogroup.com.
great service
easy to make appointment within my time frame. Service was done on time. Only drawback was the construction going on at this time. Can't wait until it's done.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Joyce, on behalf of the entire family here at Chapman's C&C Ford Chrysler Jeep Dodge Ram, thank you for writing such a positive review. We are working to get the construction completed as soon as possible and we do appreciate your understanding. If you ever need any automotive servicing in the future, feel free to come visit us. Sincerely, Richard Harrisson, Owner, rharrisson@chapmanautogroup.com.
Ford service is superior to others.
Chapman Ford of Horsham knows how to treat their customers. Would definitely consider their dealership for my next purchase.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate the time it took for you to share your feedback with us, as we pride ourselves on the high level of our service excellence. At Chapman's C&C Ford Chrysler Jeep Dodge Ram, we value our customers and we look forward to seeing you on your next visit. Best regards, Richard Harrisson, Owner, rharrisson@chapmanautogroup.com.
Great customer service!!
Fast, easy and courteous attention from George and Alfredo. GREAT guys and service team members!! Andrew at the car rental is a pleasure to work with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Excellent Service - Knowledge
Just leased a Jeep Cherokee, very knowledgeable sales force, they made it effortless
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Timely service
I was pleased that I could make an appointment and wait for the service to be done in a timely manner.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Exceptional quality and service!
The crew at Chapman is incredibly helpful, polite, respectful and kind. They always take the time to explain every detail of services needed for my Jeep Grand Cherokee. I appreciate that!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Chapman Ford in Horsham, PA.
I enjoy the honesty of the staff in regards to the current issues at hand. I feel very comfortable with the timetable that they explain to me as when parts will need to be replaced, ie brakes, tires, etc.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Exellent Service
Everything went smoothly. Rich realized the car would be in the shop most of the day and offered a loaner vehicle. Very helpful.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase