Reviews
Do you even check the vehicles that you take in? First the brakes must of been lubed to keep them quite because right after buying they start squalling, then it was the seatbelt sensor, then it was the RDU plus the casing was cracked! now the engine shudders at low speeds which that has been going on since the RDU problem.
Do you even check the vehicles that you take in? First the brakes must of been lubed to keep them quite because right after buying they start squalling, then it was the seatbelt sensor, then it was the RDU plus the casing was cracked! now the engine shudders at low speeds which that has been going on since the RDU problem.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Always friendly and helpful with service. Had a problem with air in my tires and they checked it out and filled my tires to the right pressure. No charge!
Always friendly and helpful with service. Had a problem with air in my tires and they checked it out and filled my tires to the right pressure. No charge!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad we could help! Sometimes it’s the little things that make a difference, and we’re happy our team was able to get your tire pressure taken care of and get you back on your way. Thank you for continuing to trust us with your vehicle! — Carole M
No good no good no good bad service no no no no no no no bad service oh yea ok with transport was the only good thing thanks
No good no good no good bad service no no no no no no no bad service oh yea ok with transport was the only good thing thanks
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
We’re sorry to see that you were unhappy with your service experience. Unfortunately, there isn’t enough information in your review for us to identify you, your vehicle, or the visit you’re referring to, so we’re unable to look into what happened. We would like the opportunity to better understand your concerns. Please contact us directly with your name and vehicle information so we can review your visit and determine what may have gone wrong. We’re glad to hear that your experience with transportation was a positive one. — Carole M
Great job every time. Friendly employees. Really like having my car picked up for service.
Great job every time. Friendly employees. Really like having my car picked up for service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We love that Pickup & Delivery has made servicing your vehicle a little easier! There’s something to be said for having your car taken care of without having to rearrange your day. Thank you for continuing to trust our team with your vehicle and for recognizing the friendly service you receive each time! — Carole M
A dealership that looks for a 1-time sale and not looking for future sales or references. Very friendly people but must have a high turnover rate due to be told one thing and something else takes place. The GM at Beck Ford would never get back with me after the sale. I recommend Bozard Ford in Saint Augustine as it is worth the drive.
A dealership that looks for a 1-time sale and not looking for future sales or references. Very friendly people but must have a high turnover rate due to be told one thing and something else takes place. The GM at Beck Ford would never get back with me after the sale. I recommend Bozard Ford in Saint Augustine as it is worth the drive.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
We’re sorry to hear that you were left feeling this way after your purchase. We certainly don’t want any customer to feel that our relationship ends once the sale is complete. Communication and follow-through are important, and we understand your frustration with not receiving a response when you reached out after the sale. We appreciate you sharing your concerns and will make sure your feedback is passed along to our management team for review. Please reach out to me if I can be of any assistance. Carole Mahanes Customer Experience Coordinator (386) 328-0344, ext. 135
Thank you for clarifying, Darryl. I understand that you sent an email requesting that your concerns be forwarded to the GM and asked for a response before completing the survey. I’m sorry that you did not receive the follow-up you were expecting. I appreciate you providing the additional information, and I’ll make sure it is shared with the appropriate management team. Please feel free to reach out to me directly in the future if you need assistance with anything at all on the sales or service side of any of our dealerships. I'll be happy to help in any way I can. Carole Mahanes Customer Experience Coordinator (386) 328-0344, ext. 135
I Sent an email to Jole Price to forward to the GM. I requested a response prior to me doing any survey. That was over a week prior to the survey deadline they gave me to complete it.
Very friendly place. They always are taking care of me. In my last experience, they came to my house and fixed the problem right here.
Very friendly place. They always are taking care of me. In my last experience, they came to my house and fixed the problem right here.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad we could make things even easier for you this time by bringing the service right to your home! It means a lot to know you can count on our team to take care of you, whether you come to us or we come to you. Thanks for continuing to trust Beck! — Carole M
They always take excellent care of us and our vehicles! Jeremy did a great job in getting our work done in a timely fashion.
They always take excellent care of us and our vehicles! Jeremy did a great job in getting our work done in a timely fashion.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s always good to hear that Jeremy and the Quick Lane team continue to take great care of you and your vehicles. We know your time is valuable, so getting the job done right and keeping things moving is important. Thank you for continuing to trust us! — Carole M
My wife knew exactly what she wanted and these guys didn't stop until she got it. Fantastic experience from start to finish I couldn’t recommend them enough!
My wife knew exactly what she wanted and these guys didn't stop until she got it. Fantastic experience from start to finish I couldn’t recommend them enough!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
My wife knew exactly what she wanted and these guys didn't stop until she got it. Fantastic experience from start to finish I couldn’t recommend them enough! — Carole M
Joe was AMAZING! He really helped me when no one else would. The whole team was awesome! If you are going to get a truck or car go see JOE!
Joe was AMAZING! He really helped me when no one else would. The whole team was awesome! If you are going to get a truck or car go see JOE!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much! We’re glad Joe was there to help and made such a great impression. We’ll be sure he knows how much you appreciated him. Thank you for choosing Beck and for recommending Joe and our team! — Carole M
These guys really catered to us and made purchasing our new vehicle very simple. One of the worst things to do, I think is to deal with a car sales person. These guys had it going on with zero pressure and let us do our thing. We were there to buy a used vehicle and ended up with a brand new vehicle as PJ gave sat down with us showing the differences and options. And they all stayed over 2 hours after the stored closed. Thank you BECK FORD for your outstanding customer service and for making this easy for us.
These guys really catered to us and made purchasing our new vehicle very simple. One of the worst things to do, I think is to deal with a car sales person. These guys had it going on with zero pressure and let us do our thing. We were there to buy a used vehicle and ended up with a brand new vehicle as PJ gave sat down with us showing the differences and options. And they all stayed over 2 hours after the stored closed. Thank you BECK FORD for your outstanding customer service and for making this easy for us.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Sounds like you came in with one plan and left with something even better! We’re glad PJ took the time to walk you through the differences and options without making you feel pressured or rushed. And a big thank you for recognizing the team for staying late to get everything finished. We appreciate you choosing Beck Ford and hope you’re enjoying that new vehicle! — Carole M