Bob Smith Lincoln, Inc.

I would never recommend them after the experience I have had. My wife andI would not recommend Bob Smith Motors under any circumstances at this point. My wife and I purchased a brand-new 2023 Mazda CX-5, and initially we were very happy with the vehicle and the buying experience. However, our experience after the sale has been extremely disappointing. In early November, we contacted the dealership to cancel our extended warranty. We were told the refund would be processed and sent by the end of November, which we felt was reasonable. November came and went, and no refund was received. I left a message with Mike and never received a return call. My wife also called multiple times, leaving messages that went unanswered. Eventually, we were put in contact with Kevin, who initially addressed my wife’s questions and assured us the issue was resolved. Again, we waited—but still no refund. Now, at the end of December, we have yet to receive the refund. My wife has continued calling with no resolution. When I finally spoke with Kevin directly, he stated he was not aware that my wife had canceled the warranty. After our conversation, he told me he would overnight the check. He said he would send me with a tracking code, and I still have not received this. The check has still not arrived. At this point, the lack of communication, follow-through, and accountability is unacceptable. I would never recommend any Bob Smith dealership after this experience. I will be sharing this experience on every review platform available and will continue contacting the dealership until this matter is resolved.

Barbara is the best I have ever had in a service department (5* +). She made me feel like a person rather than a number in the service Dept. I highly recommend Bob Smith Motors, as it's my third vehicle I bought from them and had excellent service.

Maurice is a wonderful Salesman he was very efficient when helping us find cars to fit our needs. We will be back again in the future.

Joel Hiles is amazing, very knowledgeable of all his products. Was not a pushy sales person and listened to what I was looking for. Super nice guy.

Jay, Service Advisor, Great to work with. Chris, Technician, fixed a problem that a dealer in AZ couldn't,. Very pleased with the service. My go to dealer.

Went to Bob Smith Motors March of 2017 where we bought a 2011 Chevy Tahoe. the sale went very smooth with no hassel. We were there maybe 30 minutes and got the car we wanted. The Salesman Joel Hiles was very professional in every way. The loan dept looked for us for the best rate and got us a good deal. Was very pleased with the whole process. Would highly recommend to anybody looking for a good sales experience.

During our trip from Detroit, Michigan to Spokane, WA we e experienced mechanical.

Pricing breakdown was good. Communication was good but could have been better.

I had a very positive experience at Bob Smith. Never felt any pressure to buy or anything. I was able to test drive the car for a few days and that is how i made up my mind to buy it. Sales staff was friendly and knowledgable about the Mazda i was looking at.

I purchased my 2014 Ford Fusion from Stan Larson at Bob Smith here in Billings. Stan is a great guy and is always willing to take care of his customers. He met me at the dealership @6:30 am this morning so I could drop my car off to get it serviced, he had a loaner ready so I wouldn't be late for work. If your looking for a vehicle and you want a salesman who really cares, go by and see Stan.