Reviews
Just getting worse
The service just gets worse with each time that I visit l.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Robert, we are so disappointed to learn of this situation you have described. Please contact us at (915) 779-2272 at your convenience so that we can understand the details of your situation and attempt to resolve this issue. Thank you for taking the time to give us your honest feedback and we look forward to speaking with you.
Casa Ford Service
As always Tony Gonzalez is superior. Work was completed in shorter time than expected. Give Tony an A+. I will always recommend Tony, however, as I have bought over twenty vehicles from this Dealership and the Principal Dealer wiil not return my telephone calls, I will no longer recommend this Dealer.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Buying a truck
Muy buena experiencia en la compra de nuestra camioneta todos muy atentos.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hola, nos alegra escuchar que usted tuvo una buena experiencia con nuestro equipo! Felicidades por su nuevo vehiculo y esperemos que vuelva pronto otra vez!
Tony Gonzalez
Tony Gonzalez is THE nicest service writer there is-always so courteous & understands my needs - he deserves an A+. Have the guy that delivers the car speak ENGLISH & it would be nice if they would wash your car -My son goes to Dick Poe Jeep & they ALWAYS wash his jeep without even asking!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Superior Service
Excellent Service and attention by Service Advisor (Dennis). He kept in touch with me and made sure I was aware of the progress with my truck and provided me with a loaner car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Casa Ford, El Paso, Texas
I was ready to give up on Ford Motor Company. I did not have a good experience with my last purchase. When I experienced car trouble, a friend of mine suggested I take my care to Casa Ford. Due to the manner in which they handled me and my situation, my decision changed and I went ahead and purchased another Ford product. All the credit goes to Casa Ford's Service Manager, Craig and their floor salesman, Josh Sizemore. If it had not been there door-to-door service, I would have most likely purchased an Honda product.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Brenda, it is great to read such wonderful comments about your recent experience with us! Brenda. Thank you for your kind review; we are happy to pass along your comments to Craig and Josh! Thank you for choosing Casa Ford, and we hope to see you again soon!
Great experience
I would recommend this dealership to friends and family.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Service at Casa Ford/Linclon
I have my MK-T serviced here most times. Craig Coltharp is a knowledgable and friendly service advisor.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We really appreciate you taking the time to leave us feedback on your experience, Paul! We hope to be of service to you again! Take care!
Great service
It was awesome. Yamil went above and beyond to get me into my new car
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Excellent Car Buying Experience
I have had the pleasure of purchasing two vehicles from Carlos Carranza. He made the buying process very smooth. He puts in every effort to put the financing together and is very kind and courteous every step of the way. In the future I will continue to return to Casa Ford for ALL my future vehicle needs and those of my friends and family. Thank You for such a Superior car buying experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Mary, thank you for your kind words and congratulations on your new vehicle! It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!