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Gateway Ford - TN

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (148 reviews)

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Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (148 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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The staff at Gateway Ford are amazing. My first call, it was first class service all the way. Keith Brown my sales representative was absolutely the best!!! He went above and beyond! Car windows don't come tinted, and after hearing about the many heat injurues I aquired in my 42 years of military service he arranged for my windows to be tinted in less than a week! He took the time and effort in making sure I was happy with my purchase, . If you ever have a request I'm sure Keith will do what he can! Appreciated the genuine hospitality and treated me as if I was family.

The staff at Gateway Ford are amazing. My first call, it was first class service all the way. Keith Brown my sales representative was absolutely the best!!! He went above and beyond! Car windows don't come tinted, and after hearing about the many heat injurues I aquired in my 42 years of military service he arranged for my windows to be tinted in less than a week! He took the time and effort in making sure I was happy with my purchase, . If you ever have a request I'm sure Keith will do what he can! Appreciated the genuine hospitality and treated me as if I was family.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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My wife and I just purchased a new Nissan Rogue Platinum....this is a very nice car and we both absolutely love how it rides. Our salesman John Carter was awesome to work with and very knowledgeable and helpful with the purchase. We will purchase again from gateway.

My wife and I just purchased a new Nissan Rogue Platinum....this is a very nice car and we both absolutely love how it rides. Our salesman John Carter was awesome to work with and very knowledgeable and helpful with the purchase. We will purchase again from gateway.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Website sucks. I want to look at the inventory but there is no link that I could find to allow me to search for a vehicle I was interested in buying by looking at what they had on the lot.

Website sucks. I want to look at the inventory but there is no link that I could find to allow me to search for a vehicle I was interested in buying by looking at what they had on the lot.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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was happy with Jeremy he was very helpful. everyone at the dealership was very nice and helpful.

was happy with Jeremy he was very helpful. everyone at the dealership was very nice and helpful.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
5.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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QUICK AND EASY SALE VERY FRIENDLY STAFF, Car was just as described, finance dept. was quick and very well explained.

QUICK AND EASY SALE VERY FRIENDLY STAFF, Car was just as described, finance dept. was quick and very well explained.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Was very disappointed drive a longdistance for nothing

Was very disappointed drive a longdistance for nothing

Rating breakdown (out of 5):
Customer service
1.0
Buying process
1.0
Quality of repair
1.0
Overall facilities
1.0
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Looking for a car or truck, go to Gateway! Had an ongoing text conversation for a week, answered all questions, got a great price and a great experience at the dealership. Thanks to Stevi in the internet department and Keith at the dealership!

Looking for a car or truck, go to Gateway! Had an ongoing text conversation for a week, answered all questions, got a great price and a great experience at the dealership. Thanks to Stevi in the internet department and Keith at the dealership!

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Gateway Ford is a great place to buy a car new or used. Staff is super friendly and helpful. At no time did I feel pressured to purchase something I didn't want.

Gateway Ford is a great place to buy a car new or used. Staff is super friendly and helpful. At no time did I feel pressured to purchase something I didn't want.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Price was right. great doing business. great working with Chris Fillers, Kevin Stanton,Highly Recomented Car lot....

Price was right. great doing business. great working with Chris Fillers, Kevin Stanton,Highly Recomented Car lot....

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
5.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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As always the service department diagnosed the problem and the solution was the correct one. Everyone in the service department has always been professional and competent. I would have no problem in recommending them.

As always the service department diagnosed the problem and the solution was the correct one. Everyone in the service department has always been professional and competent. I would have no problem in recommending them.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
Quality of repair
5.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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