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Ford of Helena

(77 reviews)

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Reviews

(77 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ford of Helena from DealerRater.

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Scheduling the service was easy and Ken did a great job explaining the process to me and answering some other questions I had. The work was performed and I was notified when it was finished. Easy straight forward process and great customer support.

Scheduling the service was easy and Ken did a great job explaining the process to me and answering some other questions I had. The work was performed and I was notified when it was finished. Easy straight forward process and great customer support.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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Was happy with Billie and the ford people.Billie is down to earth and very knowledgeable of vehicles. Enjoyed working with him. Thanks

Was happy with Billie and the ford people.Billie is down to earth and very knowledgeable of vehicles. Enjoyed working with him. Thanks

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a used car
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Salesman scott was super friendly and helpful, he helped me out leasing my 1st vehicle super excited!!!

Salesman scott was super friendly and helpful, he helped me out leasing my 1st vehicle super excited!!!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Fast friendly and inviting. They went out of their way to make sure my questions were answered and a handful stayed until 9:30pm to finish the deal.

Fast friendly and inviting. They went out of their way to make sure my questions were answered and a handful stayed until 9:30pm to finish the deal.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Excellent price. Zero up sale pressure great communication. Will look to buy future rigs there

Excellent price. Zero up sale pressure great communication. Will look to buy future rigs there

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a new car
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Every person I met was kind and helpful and there was no hassle and there was no delays

Every person I met was kind and helpful and there was no hassle and there was no delays

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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They where great and as a repeat customer really made me feel special Sales and accounting was easy and quick and well informed

They where great and as a repeat customer really made me feel special Sales and accounting was easy and quick and well informed

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Last review I left I received no follow up! So why ask. Just had truck serviced and tried to up charge me $1500 on work I had done on my last appointment. Disappointing! Good thing I was paying attention and called them out. Trust goes along way and it’s the foundation of relationships! Small town and word of mouth goes a long way! Guessing car wash coupons went away as I was never given one Customers have a lot of options, so why open the door for them to leave. It’s the little things that make a big difference!

Last review I left I received no follow up! So why ask. Just had truck serviced and tried to up charge me $1500 on work I had done on my last appointment. Disappointing! Good thing I was paying attention and called them out. Trust goes along way and it’s the foundation of relationships! Small town and word of mouth goes a long way! Guessing car wash coupons went away as I was never given one Customers have a lot of options, so why open the door for them to leave. It’s the little things that make a big difference!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
3.0
  • Does not recommend this dealer
  • Shopped for a used car
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Billy, Kirk, and John were very professional and worked with us to get into a newer vehicle.

Billy, Kirk, and John were very professional and worked with us to get into a newer vehicle.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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Easy shopping friendly staff. They worked with me on my trade in and treated us well

Easy shopping friendly staff. They worked with me on my trade in and treated us well

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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See all 77 reviews

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