Reviews
Helpful
Very helpful and friendly. Made my first new car buying experience easy. They washed it filled it with gas and had it all clean and ready to go for me to drive home.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Ella, thank you for taking the time out of your day to tell us about your experience. At Mike Castrucci Ford of Alexandria, we value our customers and we look forward to seeing you on your next visit. Take care!
Friendly, knowledgable and professional staff - respected
Friendly, knowledgable and professional staff - respected my time and didn’t play games with me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you, Chris, for sharing this wonderful feedback! We are proud to provide you with the exceptional service you deserve! We greatly appreciate your business and look forward to your next visit with us!
Would buy from again
It was fast and easy buying experience. They fix the problem with the car we decided to buy. I would highly recommend shopping there. Great sales staff!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Anthony, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!
Greg Risch is an excellent salesman who makes the process
Greg Risch is an excellent salesman who makes the process a breeze. He makes you the customer feel comfortable and at the center of the buying process. He is a true asset to the dealership. I was trading in a vehicle and the dealership was very fair with this process and the amount offered for my trade in.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We always purchase our vehicles (3 so far) from Mike
We always purchase our vehicles (3 so far) from Mike Castrucci Ford Lincoln of Alexandria and have taken family members (2) there who have also purchased vehicles. Mike Routt is a straight-shooter salesman.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Salesman was very helpful getting the vehicle ordered.
Salesman was very helpful getting the vehicle ordered. When vehicle was delivered the finance person was informative about extended warranties and lost key warranties. Salesman was very helpful with option content on vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Service was good, thought treated me fair on sale and
Service was good, thought treated me fair on sale and trade. Would recommend to others looking to buy
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great EASY Sales experience @ Mike Castrucci Ford
We decided on a whim that we wanted a Bronco. We didn't want the hassle of sitting @ the dealership all day and wait and haggle. Our salesperson, Rodney Hutson, made this transaction as seamless and easy as possible. I talked to him over the phone, he gave me the car numbers to look up online, we came in, and within hours we were in our new Bronco, and he had taken over our TWO car payments. We have had service here before, and they were great. Now I will be buying all our cars there also!! And we LOVE our 2023 Ford Bronco Big Bend. My wife has that top down all the time. It is just a FUN SUV to drive, and way beefier than the Bronco Sport we had. Rodney Hutson was GREAT, and the Finance guy Nick got all the paperwork done so fast, but explained everything to a T.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We decided on a whim that we wanted a Bronco.
We decided on a whim that we wanted a Bronco. We didn't want the hassle of sitting @ the dealership all day and wait and haggle. Our salesperson, Rodney Hutson, made this transaction as seamless and easy as possible. I talked to him over the phone, he gave me the car numbers to look up online, we came in, and within hours we were in our new Bronco, and he had taken over our TWO car payments. We have had service here before, and they were great. Now I will be buying all our cars there also!! And we LOVE our 2023 Ford Bronco Big Bend. My wife has that top down all the time. It is just a FUN SUV to drive, and way beefier than the Bronco Sport we had. Rodney Hutson was GREAT, and the Finance guy Nick got all the paperwork done so fast, but explained everything to a T.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Sales and Service
Bryan in a no haggle fashion, constructed a purchase of a new truck that was ?a deal I could not refuse?. Nick worked to get all paper work together so that actual ?paper time?, 10 minutes. Ryan in new car department had a couple more papers and keys, and Boom, I was driving home in my new truck. I have had all my service done at Mike Castrucci in Alexandria, Ky on my previous trucks?. They are fantastic, and will continue.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Dan, thank you for taking the time out of your day to tell us about your experience. Please let us know if there is ever anything else we can do for you! Safe travels!