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Mike Castrucci Ford of Alexandria

(706 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 1:00pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–6:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–12:00am
Saturday 9:00am–6:00pm 8:00am–1:00pm
Sunday 11:00am–5:00pm Closed
2021 state dealer award
View 5 awards
2021 state dealer award 2020 state dealer award 2020 state dealer award
2021 consumer dealer award 2020 consumer dealer award
New (866) 365-8734 (866) 365-8734
Used (877) 926-1100 (877) 926-1100
Service (866) 656-0438 (866) 656-0438

Reviews

(706 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mike Castrucci Ford of Alexandria from DealerRater.

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Helpful

Very helpful and friendly. Made my first new car buying experience easy. They washed it filled it with gas and had it all clean and ready to go for me to drive home.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Ella, thank you for taking the time out of your day to tell us about your experience. At Mike Castrucci Ford of Alexandria, we value our customers and we look forward to seeing you on your next visit. Take care!

Friendly, knowledgable and professional staff - respected

Friendly, knowledgable and professional staff - respected my time and didn’t play games with me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Thank you, Chris, for sharing this wonderful feedback! We are proud to provide you with the exceptional service you deserve! We greatly appreciate your business and look forward to your next visit with us!

Would buy from again

It was fast and easy buying experience. They fix the problem with the car we decided to buy. I would highly recommend shopping there. Great sales staff!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Anthony, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!

Greg Risch is an excellent salesman who makes the process

Greg Risch is an excellent salesman who makes the process a breeze. He makes you the customer feel comfortable and at the center of the buying process. He is a true asset to the dealership. I was trading in a vehicle and the dealership was very fair with this process and the amount offered for my trade in.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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We always purchase our vehicles (3 so far) from Mike

We always purchase our vehicles (3 so far) from Mike Castrucci Ford Lincoln of Alexandria and have taken family members (2) there who have also purchased vehicles. Mike Routt is a straight-shooter salesman.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Salesman was very helpful getting the vehicle ordered.

Salesman was very helpful getting the vehicle ordered. When vehicle was delivered the finance person was informative about extended warranties and lost key warranties. Salesman was very helpful with option content on vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Service was good, thought treated me fair on sale and

Service was good, thought treated me fair on sale and trade. Would recommend to others looking to buy

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Great EASY Sales experience @ Mike Castrucci Ford

We decided on a whim that we wanted a Bronco. We didn't want the hassle of sitting @ the dealership all day and wait and haggle. Our salesperson, Rodney Hutson, made this transaction as seamless and easy as possible. I talked to him over the phone, he gave me the car numbers to look up online, we came in, and within hours we were in our new Bronco, and he had taken over our TWO car payments. We have had service here before, and they were great. Now I will be buying all our cars there also!! And we LOVE our 2023 Ford Bronco Big Bend. My wife has that top down all the time. It is just a FUN SUV to drive, and way beefier than the Bronco Sport we had. Rodney Hutson was GREAT, and the Finance guy Nick got all the paperwork done so fast, but explained everything to a T.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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We decided on a whim that we wanted a Bronco.

We decided on a whim that we wanted a Bronco. We didn't want the hassle of sitting @ the dealership all day and wait and haggle. Our salesperson, Rodney Hutson, made this transaction as seamless and easy as possible. I talked to him over the phone, he gave me the car numbers to look up online, we came in, and within hours we were in our new Bronco, and he had taken over our TWO car payments. We have had service here before, and they were great. Now I will be buying all our cars there also!! And we LOVE our 2023 Ford Bronco Big Bend. My wife has that top down all the time. It is just a FUN SUV to drive, and way beefier than the Bronco Sport we had. Rodney Hutson was GREAT, and the Finance guy Nick got all the paperwork done so fast, but explained everything to a T.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Great Sales and Service

Bryan in a no haggle fashion, constructed a purchase of a new truck that was ?a deal I could not refuse?. Nick worked to get all paper work together so that actual ?paper time?, 10 minutes. Ryan in new car department had a couple more papers and keys, and Boom, I was driving home in my new truck. I have had all my service done at Mike Castrucci in Alexandria, Ky on my previous trucks?. They are fantastic, and will continue.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Dan, thank you for taking the time out of your day to tell us about your experience. Please let us know if there is ever anything else we can do for you! Safe travels!