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Mike Castrucci Ford of Alexandria

(708 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 1:00pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–6:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–12:00am
Saturday 9:00am–6:00pm 8:00am–1:00pm
Sunday 11:00am–5:00pm Closed
2021 state dealer award
View 5 awards
2021 state dealer award 2020 state dealer award 2020 state dealer award
2021 consumer dealer award 2020 consumer dealer award
New (866) 365-8734 (866) 365-8734
Used (877) 926-1100 (877) 926-1100
Service (866) 656-0438 (866) 656-0438

Reviews

(708 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mike Castrucci Ford of Alexandria from DealerRater.

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Rob is your go-to Ford guy!

Rob has helped us with two cars this year. He listens to the customer and their needs. When you visit this dealership, ask for Rob! Nick, from the finance department, helped us this time. He was awesome too! However, I can?t say to ask for Nick because both of their finance people at this location are amazing. Prepared, quick working, and doesn?t dwell on paperwork or trying to sell more. Long story short, you?re in good hands.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Katie, we are so grateful that you left us such a great review! We are so happy to hear that you had a great experience with our staff! We take pride in bringing all of our clients the customer service that they deserve. We can’t wait to continue serving you in the future.

The dealship was great to work with the salesman was able

The dealship was great to work with the salesman was able to answer all of me question.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you, Donald, for sharing this wonderful feedback! We are proud to provide you with the exceptional service you deserve! We greatly appreciate your business and look forward to your next visit with us!

All around great place and service.

All around great place and service. They get you test driving right away and go over all the details throughout the buying process. They go over all the features of the vehicle and help you set them up also!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

We are so happy to hear about your 5-star experience! We greatly appreciate your business and look forward to your next visit with us!

Viewed vehicles thru their website.

Viewed vehicles thru their website. Was contacted the following day. The car we wanted to see was ready when we arrived. Everything was done that day.The entire process was stressless.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

We really appreciate you sharing your experience with us! We value your time and business and look forward to continuing to support you in the future.

The level of professionalism and customer care at Mike

The level of professionalism and customer care at Mike Casstrucci Ford of Alexandria is unmatched! Rodney made sure our two-car purchase was seamless and the deal could not be matched by any other dealership! We were in the final stages of the contract when the finance manger came out to tell me that he found better savings than I had originally agreed to. He took the extra step to find the savings and to keep me informed to ensure I understood and there were no surprises in the last steps. As long as they keep treating me well, this will be the only dealership to have my business.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Hi, Brian! We are so happy to hear that you had a great experience with Rodney and the team! Your loyalty means a lot to us and we hope to continue to serve you well in the future.

I recently went to look at getting a used truck.

I recently went to look at getting a used truck. I met Andrew Wilburn who showed me a few trucks he had and I found the truck I’ve been looking for. I got a great price for my trade as well. Then I met Jeff Brown to close the deal and he provided me with a worry free full warranty at a reasonable price. Overall a great experience at Mike Castrucci Ford. I highly recommend them:

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Hi, Adam, we really appreciate you sharing your experience with us! We value your time and business and look forward to continuing to support you in the future.

Salesman Matt Stratton was right on with everything that

Salesman Matt Stratton was right on with everything that I wanted to know about the vehicle and any questions I had. Finance department was great also. Thanks guys. Dave

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are so happy to hear that you had a great experience with us, Dave! We truly appreciate your business and look forward to your next visit!

My experience was very good.

My experience was very good. Salesman, Andrew Wilburn was very friendly, professional and easy to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback! We strive to bring you the best sales experience possible, so we greatly appreciate your response! We hope to see you again soon!

Patrick, made the negotiating and buying process very

Patrick, made the negotiating and buying process very easy. Everyone at the dealership was very easy going and not pushy. This is my 2nd car buying from this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

We appreciate your loyalty and patronage. Thanks for leaving us a 5-star review. We are ready to continue meeting that standard time after time that you visit us.

I've been please so far.

I've been please so far. I have not yet completed my purchase, but Tim has been very helpful and responsive to my questions. I'm hoping to complete the deal in about a month.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for such a great review. It was such a pleasure serving you! See you soon!