Philpott Ford

You gave the seller my last name! Violated my privacy! Will never use you again.

Inquired from out of state about a vehicle they have listed on their website. Was text messaged by Cody Graves about the vehicle. I asked for a more detailed description of the vehicle and for a walk around video. He said no problem give him a few minutes. 3 hours pass by and I get no response. I then called the dealership and asked for Cody. Was told that he was away from his desk and they took my phone number and said he would call me. A few moments later I get a text from Cody that it was raining and he’s going to do the video right now. No video was sent, no communication whatsoever. I understand that I’m out of state but I am a pilot for a commercial airline company and can be anywhere within the US within 5 hours. I was calling to give a deposit and could make arrangements to get the vehicle. This dealership and Cody handled this extremely poor and lost a cash sale. Regardless, you treat the janitor the same as the CEO. Cody has alot of customer relations to figure out but maybe car sales isn’t for him

Making payments on a vehicle that isnt in my name. Wont transfer title. State is investigating. Going to hire a lawyer.

Held my vehicle for 7 days. Not fixed, or even touched and Heather didn’t call once. No accountability! Horrible service! I will never be back.

THEY SALES MENS HAD NO IDEA WHAT THEY SELLING AND HOW TO WORK WITH OUT OF STATE CUSTOMERS

Austin was very attentive to my needs and was able to find the vehicle I wanted within hours whereas other Ford Dealerships either did not get back with me or were not interested in looking to help. The transition was flawless. Austin went out of his way to follow up several times to accommodate the delivery of my new Ford Explorer. Will definitely use this dealership again to purchase another vehicle and to recommend to others.

An overall great car buying experience. The only negative is I have to go back to get a spare key made. Great staff! Highly recommend!

Got a price on a car one day at 16,999.00, next day after expressing my interested raised the price to $19,999.00 with additional $2000 in add on.

We very recently bought a Jeep from Philpott Ford. We only drove the vehicle three or four times before a major issues started to arise. While the warranty we purchased fixed one issue, it did not cover the others. These issues should of been fixed before the vehicle was ever listed of sale. If a thorough inspection would been done on the vehicle while in their ownership, the issue would of been spotted and fixed. Or at least disclosed at the time of sale and at a lower price. This issue put the driver in an unsafe situation and could of been completely avoided if the dealership sold a trustworthy product. When reaching out for them to fix the problem we have been met with hostility and the refusal to make things right. We are very disappointed in our experience when dealing with Philpott. We decided to take our business elsewhere when shopping for vehicles in the future. We are advising others about the dishonest business practice.

Chip and Stacey are the best the are very knowledgeable on service and order the part I needed and had it here within a few days !!! Spot on dealerships !!!