Philpott Ford

Diligent and helpful salesman Josh Menough is the only reason this establishment isn't getting one star from me. Josh is awesome, and any dealership would be lucky to have him. Philpott's inventory is nice, they have a great website to browse their vehicles and order from, and they seem to be in a convenient location. They seem to ask reasonable prices for their vehicles. However - their Financing department and Sales Leadership are both very shady. I tried to purchase a vehicle from out of state, a completely ordinary and common practice, and they made me jump through hoops. The lengthy process culminated them in telling me they cannot accept out-of-state financing, and only would accept financing from in-Texas. After seeing the abysmal rate their preferred lenders offered, despite my good credit, I declined and went to pursue financing from an in-state Credit Union. Knowing that I would get a better rate from the CU rather than their subpar lenders, they told me they would not accept this financing, and they lost a very serious and dedicated customer. While none of this is illegal, and it's well within their rights to not accept outside financing, I have literally never encountered this in my life. I advise you do not do business with Philpott, nor any other Sonic network dealer, due to their shady and unethical business practices.

False Advertisement on vechicles listed that were no longer there! Also a sales person brings a car to show us and the car wasn't even ready to test drive or purchase! Absolutely the worst experience being at a dealership.

You gave the seller my last name! Violated my privacy! Will never use you again.

Inquired from out of state about a vehicle they have listed on their website. Was text messaged by Cody Graves about the vehicle. I asked for a more detailed description of the vehicle and for a walk around video. He said no problem give him a few minutes. 3 hours pass by and I get no response. I then called the dealership and asked for Cody. Was told that he was away from his desk and they took my phone number and said he would call me. A few moments later I get a text from Cody that it was raining and he’s going to do the video right now. No video was sent, no communication whatsoever. I understand that I’m out of state but I am a pilot for a commercial airline company and can be anywhere within the US within 5 hours. I was calling to give a deposit and could make arrangements to get the vehicle. This dealership and Cody handled this extremely poor and lost a cash sale. Regardless, you treat the janitor the same as the CEO. Cody has alot of customer relations to figure out but maybe car sales isn’t for him

Making payments on a vehicle that isnt in my name. Wont transfer title. State is investigating. Going to hire a lawyer.

Held my vehicle for 7 days. Not fixed, or even touched and Heather didn’t call once. No accountability! Horrible service! I will never be back.

THEY SALES MENS HAD NO IDEA WHAT THEY SELLING AND HOW TO WORK WITH OUT OF STATE CUSTOMERS

Austin was very attentive to my needs and was able to find the vehicle I wanted within hours whereas other Ford Dealerships either did not get back with me or were not interested in looking to help. The transition was flawless. Austin went out of his way to follow up several times to accommodate the delivery of my new Ford Explorer. Will definitely use this dealership again to purchase another vehicle and to recommend to others.

An overall great car buying experience. The only negative is I have to go back to get a spare key made. Great staff! Highly recommend!

Got a price on a car one day at 16,999.00, next day after expressing my interested raised the price to $19,999.00 with additional $2000 in add on.