Reviews
Everyone we interacted with during the buying process was
Everyone we interacted with during the buying process was great. From our initial interactions with Hundee, the follow up with Matthew and Jerry, everything went very smooth. Alex was great helping out after we got the deal finalized and Spencer in the finance office was very easy to deal with. This was our first purchase from Prosper Ford and the experience was exceptional.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
James Ferguson was awesome to work with as well as the
James Ferguson was awesome to work with as well as the whole team there. I love my new Maverick.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Everyone has always been super helpful and nice I would
Everyone has always been super helpful and nice I would recommend your service staff to everyone
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
The service professional did not understand the service
The service professional did not understand the service issue when he called to explain the issue. He even noted that he did not fully understand. Additionally, the solutions provided did not make sense, appeared to be a way to charge a significant amount without warranty and, after calling other dealerships, appeared to be an inappropriate solution. I have enjoyed the sales portion of the dealership, but so far a bad experience with the service department.
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- Overall experience
- 3.0
- Does not recommend this dealer
- Shopped for a new car
We are concerned to hear about your recent service experience, Justin. It is important to us that every customer feels informed and confident throughout the service process, and we understand your frustration. We would welcome the opportunity to learn more about what happened and work toward a resolution. Please reach out to our Customer Service at [email protected] so we can discuss this further.
Quick and as expected for routine oil change and rotation
Quick and as expected for routine oil change and rotation Greeted quickly as I arrived.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us! It is great to hear that your oil change and tire rotation went smoothly and that you were greeted promptly when you arrived. We aim to make routine service visits as easy and efficient as possible, and we are glad that came through during your visit. We look forward to seeing you again next time!
My wife was disrespected when she went to pick up her car
My wife was disrespected when she went to pick up her car yesterday. The car is in my name and she was not helped by anyone with great customer service on the original time she tried to drop it off and then was interrogated yesterday picking it up.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
We regret to learn about this experience. Every customer who walks through our doors deserves to be treated with respect and courtesy, and we understand your frustration. The situation you have described is something we take seriously, and we would welcome the opportunity to learn more about what happened. Please have your wife reach out to our Customer Service at [email protected] so we can discuss this further.
Tony does a good job of communicating and selling extra
Tony does a good job of communicating and selling extra services needed. Will be always doing my work with him.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review! It is great to hear that Tony's communication made such a positive impression and that you felt well-informed about the services your vehicle needed. We are glad to have earned your continued trust, and we look forward to working with you again.
Some difficulty in making the service appointment.
Some difficulty in making the service appointment. First time I called someone took my information and service requested and I was advised a service person would call back. Never received the call back. When I called to confirm service date and time was advised NO APPOINTMENT HAD BEEN MADE. Second attempt was successful
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- Overall experience
- 3.0
- Does not recommend this dealer
- Shopped for a used car
It's unfortunate to hear about the difficulty you experienced when trying to schedule your service appointment, and we understand your frustration. We're glad the second attempt was successful and that you were ultimately able to get your appointment set up. We would welcome the chance to learn more about your experience so we can work toward making the process smoother for you and others in the future. Please reach out to our Customer Service at [email protected] so we can discuss this further.
Chill as always Every time I drop off a car here I know
Chill as always Every time I drop off a car here I know it's gonna be a chill experience
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We are absolutely thrilled to hear that every visit feels consistent and comfortable for you. Knowing that you come back with confidence and leave satisfied means a lot to us. We look forward to keeping that standard going every time you stop by.
Pleasant My time at the dealership was great.
Pleasant My time at the dealership was great. All my questions were answered and I felt like I was in good hands.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We are grateful for the kind words and glad to hear your visit went so smoothly. Knowing that your questions were answered and that you felt comfortable throughout the process means a lot to us. We look forward to being here for you whenever you need us again.