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Prosper Ford

(660 reviews)
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–7:00pm
Tuesday 8:30am–8:00pm 7:00am–7:00pm
Wednesday 8:30am–8:00pm 7:00am–7:00pm
Thursday 8:30am–8:00pm 7:00am–7:00pm
Friday 8:30am–8:00pm 7:00am–7:00pm
Saturday 8:30am–8:00pm 7:00am–4:00pm
Sunday Closed Closed
New (888) 832-7924 (888) 832-7924
Used (888) 833-3075 (888) 833-3075
Service (888) 832-5544 (888) 832-5544

Reviews

(660 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Prosper Ford from DealerRater.

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I had a great experience working with Tamir.

I had a great experience working with Tamir. He was Kind, helpful, and worked hard.

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5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are elated to hear about your experience with Tamir! It is wonderful to know that he made the process easy and enjoyable for you. We will be sure to pass along your kind words to him. Thank you for taking the time to share your feedback, Susie, and we look forward to working with you again.

Overall we had an excellent experience Overall we had an

Overall we had an excellent experience Overall we had an excellent experience, from arriving to the dealership and to the delivery of our new vehicle

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5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! Hearing that your experience was excellent from start to finish is exactly what we strive for with every customer. We hope you are enjoying your new vehicle and look forward to seeing you again in the future.

My experience with the service department at Prosper Ford

My experience with the service department at Prosper Ford was very positive. The staff was professional, courteous, and helpful throughout the entire process. They communicated clearly about my vehicle’s service and made sure I was kept informed along the way. I appreciated the attention to detail and the overall level of customer service I received.

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5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful feedback! It is great to hear that your visit to our service department left such a positive impression. We take pride in keeping our customers informed and making sure every step of the process feels smooth and straightforward. Your kind words about our team mean a lot to us, and we look forward to serving you again in the future.

Ordering the part was easy, Caleb let me know the minute

Ordering the part was easy, Caleb let me know the minute it arrived and I had it installed on the same day. Effortless!

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5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing this! It's great to hear that the process was smooth from start to finish. Keeping customers informed and making things as easy as possible is exactly what we aim for, and we're glad that came through in your experience. We hope to see you again whenever you need us!

Happy that the work was done and completed in half a day.

Happy that the work was done and completed in half a day. Thanks for the wash!

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5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are glad to hear your visit went smoothly and that the work was wrapped up so quickly. Efficient service is something we take seriously, and it's great to know that came through during your time with us. We hope to see you again!

My experience with the dealership was very positive.

My experience with the dealership was very positive. The staff was friendly, professional, and helpful throughout the process, and they made everything straightforward and stress-free. I appreciated their transparency and would be happy to recommend them to others.

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5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us. It is great to hear that our team made the process feel straightforward and stress-free. Transparency and professionalism are things we work hard to maintain, so knowing that came through for you means a lot. We appreciate your willingness to recommend us and hope to work with you again in the future.

Welcoming and informative Every time I come for service

Welcoming and informative Every time I come for service they always go above and beyond when I comes the customer service and advising me if future needed maintenance

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5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We greatly appreciate your kind words! It means a lot to know that our team consistently makes you feel welcome and keeps you informed about your vehicle's needs. Going above and beyond for our customers is something we take seriously, and we look forward to continuing to provide you with that same great experience every time you visit.

Completed services timely and expedient Rick provided

Completed services timely and expedient Rick provided excellent customer service and represented the dealership well

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5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful feedback! We are glad to hear that your service was completed in a timely manner and that you had a great experience with our team. It means a lot to know that you felt well taken care of, and we look forward to serving you again.

Consumer response

Completed services timely and expedient Rick provided excellent customer service and represented the dealership well…keep up the good work!

Had an oil change.

Had an oil change. It was done in a reasonable amount of time. Ryan kept me updated on the progress and was very helpful.

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5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! We are glad your oil change was completed in a timely manner and that Ryan was able to keep you informed throughout the process. We appreciate you taking the time to share your experience and hope to see you again.

Great work from everyone.

Great work from everyone. Tony was great and answered all of my questions. He even processed a warranty claim on my behalf. This is why I like coming to you guys.

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5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We sincerely value you taking the time to share this feedback, Jorge. It is great to hear that Tony was able to answer your questions and go the extra mile by handling your warranty claim. That kind of attentive, helpful service is exactly what we aim to provide every time you visit. We look forward to seeing you again!