Prosper Ford

From Five-Star First Impressions to Lasting Disappointment I initially gave Prosper Ford a glowing review because my salesperson, James Ferguson, made an exceptional first impression. His personalized vehicle video felt more like a professional YouTube review than a typical sales pitch. He was personable, attentive, and made me feel like family. Unfortunately, my experience after the sale left me questioning how much of that connection was genuine. Despite arriving with my own financing and a TrueCar quote specifically associated with this dealership, I encountered the same frustrating sales tactics I had hoped to avoid. The dealership insisted on running my credit, attempted to sell me a vehicle approximately $10,000 above my stated budget, and initially refused to honor the quoted offer. I actually walked out during financing and later contacted management to reiterate exactly what I wanted. Although we eventually reached an agreement that included some of the advertised incentives, I later discovered thousands of dollars in additional products and charges when reviewing my paperwork after refinancing. These included ZakTek, LoJack, $500 for window tint, approximately $2,000 for Club Plus, a $4,000 extended warranty, and $700 for GAP coverage that my credit union offered for $500. I take responsibility for signing the paperwork without catching every charge, but that doesn't excuse how disappointing the overall financing experience was. What bothered me most was the difference in communication before and after the sale. James went above and beyond to establish a personal connection, even sharing his personal contact information. Yet after the purchase and my positive review, that attentiveness essentially disappeared. I wasn't asking for special treatment, just extending the same genuine kindness and consideration I believed had been shown to me. To make matters worse, my brand-new 2027 Explorer required warranty service within two weeks of ownership. While the service department was generally okay, my interaction with Jason involved what felt like unnecessary warnings about potential fees and an estimate of up to a week to address a windshield washer issue. I've since refinanced my vehicle and pursued cancellation of the additional products I didn't want. That process has only reinforced my disappointment. I've purchased several vehicles through Carvana, and this experience reminded me exactly why. I initially chose Prosper Ford over other dealerships because I believed the experience would be different. Unfortunately, it ultimately felt like the same high-pressure, profit-driven dealership experience I was trying to avoid. James deserves credit for an excellent presentation, but exceptional customer service should extend beyond securing the sale and receiving a five-star review. I love my Explorer, but I will not be returning to Prosper Ford.

They don't want to deal with you unless you have good credit or thousands to put down.

I spent several days negotiating on a used F-150 with Prosper Ford. The morning the truck was sent to auction, the salesman was still texting me about finishing the deal, and nobody told me it was leaving. His manager was also supposed to call me that morning and never did. I had hired an inspector, who drove out and lost me a trip fee. The salesman did apologize, but I’d expect better communication on a deal that was still active.

I had a great experience working with Tamir. He was Kind, helpful, and worked hard.

Overall we had an excellent experience Overall we had an excellent experience, from arriving to the dealership and to the delivery of our new vehicle

My experience with the service department at Prosper Ford was very positive. The staff was professional, courteous, and helpful throughout the entire process. They communicated clearly about my vehicle’s service and made sure I was kept informed along the way. I appreciated the attention to detail and the overall level of customer service I received.

Ordering the part was easy, Caleb let me know the minute it arrived and I had it installed on the same day. Effortless!

Happy that the work was done and completed in half a day. Thanks for the wash!

My experience with the dealership was very positive. The staff was friendly, professional, and helpful throughout the process, and they made everything straightforward and stress-free. I appreciated their transparency and would be happy to recommend them to others.

Welcoming and informative Every time I come for service they always go above and beyond when I comes the customer service and advising me if future needed maintenance