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Prosper Ford

(605 reviews)
Visit Prosper Ford
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 8:30am–8:00pm 7:00am–7:00pm
Tuesday 8:30am–8:00pm 7:00am–7:00pm
Wednesday 8:30am–8:00pm 7:00am–7:00pm
Thursday 8:30am–8:00pm 7:00am–7:00pm
Friday 8:30am–8:00pm 7:00am–7:00pm
Saturday 8:30am–8:00pm 7:00am–4:00pm
Sunday Closed Closed

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New (888) 832-7924 (888) 832-7924
Used (888) 833-3075 (888) 833-3075
Service (888) 832-5544 (888) 832-5544

Inventory

See all 496 vehicles from this dealership.

Incentives

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About our dealership

Our new state-of-the-art Prosper Ford dealership in Prosper, TX, features an extensive range of models, both brand new and certified pre-owned, ranging from Electric cars and two-door coupes to full-size trucks and SUVs, like the Ford F-150, Maverick, Escape, Mach-E, and many more! Our sales staff takes great pride in providing an excellent overall customer service experience to our current and prospective clientele.

Service center

Phone number (888) 832-5544

Service hours

Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
7:00am–4:00pm
Sunday
Closed

Meet our employees

Reviews

(605 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Prosper Ford from DealerRater.

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Very awesome experience. They are a keeper. Happy to refer friends there Great care and friendly

Very awesome experience. They are a keeper. Happy to refer friends there Great care and friendly

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Pepper always takes excellent care of us when we take our vehicle in for service. Pepper has a wealth of knowledge and he shares it in such a professional, customer friendly manner. I just enjoy talking with him.

Pepper always takes excellent care of us when we take our vehicle in for service. Pepper has a wealth of knowledge and he shares it in such a professional, customer friendly manner. I just enjoy talking with him.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful feedback! It is genuinely great to hear that Pepper consistently provides you with such a positive service experience. His dedication to sharing his knowledge in a way that is both professional and approachable truly reflects the kind of service we strive to offer every customer. We will be sure to pass along your kind words to him — recognition like this means a great deal to our team and to us as a whole.

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Great service, accommodated my schedule for the most part, only point of contention was accepting a competitors coupon, I was told they would do that when I made the appointment, I was then told that was not an option when I went to go pay, and then on protest, the competitors coupon was accepted… Would've been five out of five across the board if they had accepted they competitors coupon in the beginning like they said they would when I booked the appointment

Great service, accommodated my schedule for the most part, only point of contention was accepting a competitors coupon, I was told they would do that when I made the appointment, I was then told that was not an option when I went to go pay, and then on protest, the competitors coupon was accepted… Would've been five out of five across the board if they had accepted they competitors coupon in the beginning like they said they would when I booked the appointment

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful feedback and for taking the time to share your experience with us. We are glad to hear that we were able to accommodate your schedule and that the visit went well overall. We understand that the initial confusion around the competitor coupon created an unnecessary moment of friction, and we regret that your experience did not unfold as smoothly as it should have from the start. We are pleased it was resolved, and your honest input helps us continue to improve the clarity of our communication during the booking process.

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Everyone was professional. Proactive in asking if I had any questions One two three four

Everyone was professional. Proactive in asking if I had any questions One two three four

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are utterly delighted to hear that your experience with our team was a positive one. Knowing that our staff was professional and took a proactive approach to keeping you informed means a great deal to us. We truly appreciate you taking the time to share your feedback, and we look forward to serving you again.

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Tony was professional and friendly from the moment I walked through the door till our transaction was complete. Zero complaints and happy with my experience.

Tony was professional and friendly from the moment I walked through the door till our transaction was complete. Zero complaints and happy with my experience.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are honored to hear about your experience with us. It is truly rewarding to know that Tony made such a positive impression from start to finish, and that you felt well taken care of throughout the entire process. We will be sure to pass along your kind words. Thank you for choosing Prosper Ford, and we look forward to serving you again in the future.

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Ryan took time to listen to my concerns. When I left the dealership, I felt confident with my issue. He put me at ease.

Ryan took time to listen to my concerns. When I left the dealership, I felt confident with my issue. He put me at ease.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing this wonderful feedback about your recent visit. It means a great deal to know that Ryan took the time to genuinely listen and address your concerns in a way that left you feeling confident and at ease. That kind of attentive, caring service is exactly what we strive to provide every customer who walks through our doors. We appreciate you taking a moment to recognize that experience, and we look forward to welcoming you back whenever you need us.

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Pepper did a great job listening and putting in the exact issue for the technician to properly diagnose and fix my trucks issues. Great work

Pepper did a great job listening and putting in the exact issue for the technician to properly diagnose and fix my trucks issues. Great work

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are thrilled to hear that your experience with our team left such a positive impression. It is wonderful to know that Pepper took the time to truly listen and communicate the details of your concerns accurately. That kind of attentiveness is exactly what we strive for, and we will be sure to pass along your kind words. Thank you for trusting us with your vehicle, and we look forward to serving you again.

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Excellent service, friendly staff and fast turnaround time. Truly appreciate the good service. Thank you

Excellent service, friendly staff and fast turnaround time. Truly appreciate the good service. Thank you

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing such kind words about your experience with us. It truly means a great deal to hear that our team delivered friendly, efficient service that left a positive impression. We will be sure to pass along your appreciation to the staff. We look forward to welcoming you back whenever you need us again.

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Quick easy accommodating no waste of time friendly Understanding transparent helpful best experience in a long time

Quick easy accommodating no waste of time friendly Understanding transparent helpful best experience in a long time

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are elated to hear that your experience with us was smooth, friendly, and transparent from start to finish. It means a great deal to know that our team was able to make the process feel easy and respectful of your time. Reviews like yours remind us why we are committed to delivering a genuine, no-pressure experience for every customer who walks through our doors. We hope to see you again, and we truly appreciate you taking the time to share your kind words.

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Everything ran smoothly and noticeably faster than last time Sorry, hmmmm How 'bout them Cowboys

Everything ran smoothly and noticeably faster than last time Sorry, hmmmm How 'bout them Cowboys

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! It is great to hear that things went smoothly and that you noticed an improvement in the speed of your service. We always strive to make each visit better than the last, so that kind of feedback means a lot to us.

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