Scenic Ford

Had some warranty work done. Tanner in the service department was awesome. Polite, knowledgeable and great to work with. Will be back when my old truck needs attention!

We just got a 2024 demo Escape from Scenic. The salesman was very helpful. His name was Dennis and he was nice. He made us feel very comfortable and able to think this trade through. There was no pressure but he answered the questions we needed to know. He said to contact him with any more questions I needed to ask. He was a salesman easy to deal with and I appreciate him and Keith and all the men who helped us with this decision. Thank you all for your help.

This is going to be lengthy, but I feel it is worth the read for anyone. For over a year now, I have been taking my Ford Explorer to a different local dealer to diagnose a noise. They told me immediately that the noise was a wheel bearing and they had it in stock on the first visit. When I left, the noise was still there. I went back immediately and they said that my "tires were shot". Three days later I notice the wheel, where the repair was just completed, to be dripping with grease. I took it back in and they told me (after 3 days) that the axle shaft was broken.... after picking it up from that repair, the noise was still there. I was advised that I still needed to replace my tires and to get an alignment. After the alignment and new tires, the noise was not only still there, it was worse... and even worse, the vehicle pulled to the right and the steering wheel was not straight. I took it back and had a second alignment done and was assured that it was fixed, but it wasn't... it just kept getting worse. Now, the vehicle drove crooked down the road in addition to the steering wheel and now worse noise. Being completely devastated and at my wits end, I drove just a tad farther to Scenic Ford Lincoln. I had about an hour conversation with the assistant manager of service and scheduled an appointment for the next week. After that appointment, My Explorer is FIXED and drives/rides like a new car, and the noise is gone! I cannot begin to tell you how welcoming and resolving this experience was with Scenic Ford! They have earned my business and I will continue to visit them for my routine maintenance needs and repairs! I have found my new Ford dealer, who does not pass me off like just another number in line!

Do not buy a vehicle from this dealership. They will NOT honor their warranty. Salesman said truck came with a lifetime drive train warranty. When truck had engine problems the service dept said truck did not come with extended warranty, when I asked salesman he admitted he made a mistake at time of sale & could do nothing.

We have bought 5 vehicles from this dealership and will always go here first. Jeff Wall is the best and we love the service crew!

We purchased a used Jeep Wrangler for this dealer ship just a few weeks ago. I searched far and wide across the state and did a lot of research before making my purchase- came to find out the warranty advertised with the vehicle was not valid - although part of the listing. It was false, misleading, despite a tiny disclaimer at the bottom of each web page. We were pretty upset, but already so vested so decided to still make the purchase. Big mistake, the integrity issues continued. We were assured the car was in great shape and just came out of inspections in their service department. Within a week, the check engine light was on and we took the vehicle to the Jeep dealership near us to get it checked out. We’ve been told the entire transmission needs to be replaced. How does this happen? How is this missed in a vehicle that was just inspected? We paid 40k plus for something that had such a substantial mechanical issues. This is a branding, reliability, integrity, ethics issues. Please beware when dealing with this dealership. On top of this, instead of apologizing - after we shared this with the dealership, the sales manager called my husband and started arguing with him over the phone- there was no offer to help or cover, he refused to take responsibility for selling us something with this big of an issue. Who does this? He also refuses to take accountability for the false advertising on their website. This is an good old boy mentality and man does not understand the power of social media and digital marketing. This experience has been terrible through and through and I hope this does not happen to others.

Sales rep David Barton set up a test drive on a used Sentra, answered questions I had about the car. Mr. Barton was excellent to work with.

The crew at Scenic do at great job. I purchased a 2017 F250 from them and had a great experience. I would recommend them to any of my family or friends looking to purchase a new or used vehicle.

We love the service! We had a great buying experience and go there for oil changes and other services. Our Subaru is awesome. We will be going back!!

This place is the best dealership I have ever encountered. They anticipate your needs and go way beyond the minimum to make sure you leave happy. Not only did we buy both cars from them, but we will also get service there every time!