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Genesis of St. Charles

(68 reviews)
Sales hours: 9:00am to 8:00pm
View all hours
Sales
Monday 9:00am–8:00pm
Tuesday 9:00am–6:00pm
Wednesday 9:00am–8:00pm
Thursday 9:00am–6:00pm
Friday 9:00am–8:00pm
Saturday 9:00am–6:00pm
Sunday Closed
New (636) 486-4970 (636) 486-4970
Used (636) 442-4083 (636) 442-4083
Service (636) 442-4484 (636) 442-4484

Reviews

(68 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Genesis of St. Charles from DealerRater.

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We recently purchased a Genesis GV80 from Milan Venezia @

We recently purchased a Genesis GV80 from Milan Venezia @ St. Charles Genesis. Milan was very patient and accommodating with our search. After we had been researching on our own he found the perfect match in a timely manner. Milan guided us in the negotiations and found the best way for us to take advantage of several Genesis allowances they offer. Nathan was a rock star training us with all the technology and accessories the Genesis has to offer. Love our new Genesis and would highly recommend Milan Venezia and the entire team at St. Charles Genesis.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you for taking the time to leave a review of Genesis of St. Charles! Milan and Nathan appreciate the shoutout. We hope you have a wonderful day!

Very accommodative service team that was willing to bend

Very accommodative service team that was willing to bend over backwards to make it easy for me to get in and out and fit the service around my life

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the fantastic review of Genesis of St. Charles! We are so glad you had a great experience with our service department, and we look forward to your next visit!

I was very pleased with the purchase process at Genesis

I was very pleased with the purchase process at Genesis of St. Charles. My salesperson, Andreas Kasa, was excellent. He worked diligently to find the right car and to arrange the deal. He displayed a real “can-do” attitude and was very responsive to all of my many inquiries. Nathan Nazari and Chris Carr aided to make the process seamless. The team was friendly, courteous, professional and knowledgeable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the stellar review of Genesis of St. Charles! We appreciate the positive feedback. Andreas, Chris, and Nathan appreciate the shoutout! We hope you enjoy your new vehicle from Genesis of St. Charles. Have a wonderful day!

Went infor a recall on my g70 and it was done in a timely

Went infor a recall on my g70 and it was done in a timely manner,however i waited 40min for service I walked around lot looking at cars and really wanted to test an EV but not one salesman came out. Very disapointing. Then I had a minor problem on Automatic cruise control that service manager tried to remedy but to no avail so I traded it in on an american car next day.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Josh M helped me in service.

Josh M helped me in service. Had a great experience! He has wonderful customer service skills. He is very knowledgeable!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
Worked with:
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Dealer response

Thank you for the review, Shelby! Josh appreciates the shoutout. We are glad you had a great experience at Genesis of St. Charles!

Purchased my new Genesis from Genesis of Saint Charles.

Purchased my new Genesis from Genesis of Saint Charles. My wife and I worked with Steve Williams. We had a great experience trading in our car and purchasing the new one. Thanks Steve for all your help.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the great review!

Andreas was great to work with.

Andreas was great to work with. Made a deal in minutes it seems. Got a good deal for my trade and good deal on the new GV 80. Everything was upfront and quick. I highly recommend Andreas and team. And Nathan helped me by showing me all the electronic equipment. Well done guys!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the great review!

Steven Kolisch was wonderful to work with at Genesis of

Steven Kolisch was wonderful to work with at Genesis of St. Charles! I had a more complicated application and overall process due to purchasing a vehicle within my business, but he was very helpful throughout the entire process. I would definitely come back and do business with him (and Genesis) again!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the great review!