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Reviews
Write a reviewNo pressure sales. Treated my son well and educated him in car buying. Made the repairs requested prior to the used car purchase. Highly recommend. Would work with Chris again
No pressure sales. Treated my son well and educated him in car buying. Made the repairs requested prior to the used car purchase. Highly recommend. Would work with Chris again
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
I'm buying a 2009 DTS I saw online. Bought by pictures only so I sure hope it's a good car. I did most of the work on the purchase. Salesman seemed nice but never did try to sell it to me. Didn't brag it up , nothing. Makes me worry some if it will be delivered as expected. Pictures look good but as they say, buyer beware. Its setup for delivery 11-12-23. So we'll see. Not being a new car I didn't get a sales pitch. Just concerned it's a good car.
I'm buying a 2009 DTS I saw online. Bought by pictures only so I sure hope it's a good car. I did most of the work on the purchase. Salesman seemed nice but never did try to sell it to me. Didn't brag it up , nothing. Makes me worry some if it will be delivered as expected. Pictures look good but as they say, buyer beware. Its setup for delivery 11-12-23. So we'll see. Not being a new car I didn't get a sales pitch. Just concerned it's a good car.
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- Overall experience
- 3.0
- Does recommend this dealer
- Shopped for a used car
Hi Sears, thank you for reaching out to us. We regret to hear about the situation you have described. Your review has been forwarded to our Sales Director.
What i feared did happen. Vinyl top rotted out. Paint on hood , trunk and top paint scorched. Alloy wheels pitted terribly. Only about 40% wear left on tires. Check tire pressure light on. Im so dissapointed. I had been so excited. The pictures on the online ad did not show what awful condition the 2009 Cadillac DTS is in.
False advertising, didn’t even have the car available ( and no not was recently sold). Their response was we don’t have any Escalades and they must be ordered.
False advertising, didn’t even have the car available ( and no not was recently sold). Their response was we don’t have any Escalades and they must be ordered.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for your feedback. We turn our inventory quickly, so sometimes vehicles are already spoken for, but we always have options and new vehicles arriving daily. Please feel free to contact a Sales Advisor who will gladly assist in your search.
They bait people with lower pricing but don’t have the vehicles in stock or available
They bait people with lower pricing but don’t have the vehicles in stock or available
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for your feedback. We regret to hear about your experience with us. Your review has been forwarded to our Sales Director.
Salesman fails to return calls in a timely. Internet Special did her job. Called me back to see how things was going
Salesman fails to return calls in a timely. Internet Special did her job. Called me back to see how things was going
- Customer service
- 3.0
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
Hi Mac, thank you for reaching out to us. We regret to hear about the situation you have described. Your review has been forwarded to our Sales Director.
All the low price new car listings are bait and scam! I inquired at least 4 vehicles and surprisingly all 4 were not available, yet they are still published on their website and at cars.com
All the low price new car listings are bait and scam! I inquired at least 4 vehicles and surprisingly all 4 were not available, yet they are still published on their website and at cars.com
- Customer service
- 1.0
- Buying process
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
Hi, sorry you could not find the vehicle you were looking for. Vehicles only are removed from the websites after a deal is finalized. So, as a result, a vehicle can be in the process of being sold and shown as available. Once sold, vehicles are removed automatically. If you are looking for a vehicle, please work with a sales advisor as they will be aware of incoming units and available units on the lot. Thank you.
Total BS! Your trick is an old one and people aren’t stupid to fall for it! You claim to sell a 4WD 2022 Escalade for 75K is nothing but a lie! On top of that you are showing several of them available on your website and at cars.com! This is misleading inaccurate information!
Misleading consumer on actual condition of vehicle that was inquired about after making 1hr trip to the dealership.
Misleading consumer on actual condition of vehicle that was inquired about after making 1hr trip to the dealership.
- Customer service
- 2.0
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi BCogs022, thank you for your feedback. We regret to learn of this issue and are sorry you made a trip for nothing. If you would like to provide more details, please email [email protected]. Thank you.
They did not have the cars they were advertising on the web site. I made several enquiries and rge cars were not there. Very disappointing.
They did not have the cars they were advertising on the web site. I made several enquiries and rge cars were not there. Very disappointing.
- Customer service
- 2.0
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
Hi Derrick, thank you for your feedback. Due to the inventory shortage, some of the vehicles listed online may be spoken for and in transit. Those vehicles are automatically removed when they arrive and the deal is completed. Sorry for any confusion or inconvenience to you.
Ryan took care of every detail and explained perfectly and thoroughly the delivery of our new Cadillac Platinum XT5..a seamless experience and the best ever!! What a great start to enjoying a great car! The sales manager, Scott, was just as welcoming and great..Al Serra Cadillac does it right!!
Ryan took care of every detail and explained perfectly and thoroughly the delivery of our new Cadillac Platinum XT5..a seamless experience and the best ever!! What a great start to enjoying a great car! The sales manager, Scott, was just as welcoming and great..Al Serra Cadillac does it right!!
- Customer service
- 5.0
- Buying process
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- Quality of repair
- 5.0
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Last week I purchased a Cadillac CTS4 from Al Serra Cadillac. Our sales contact Shawn White was more than accommodating in helping us find the right vehicle. Another lead sales guy (manager maybe?) at the Cadillac building tried to sell me on a lease but I was more interested in owning for the long-term, you know – finding a used gem that will last. As a web design and marketing professional myself, I was glad that Sean was very understanding and not pushy about the lease idea, or other up-sales for that matter. He was very down-to-earth and professional throughout the process. Our overall experience with the company was top-notch and I'll surely look them for future needs.
Last week I purchased a Cadillac CTS4 from Al Serra Cadillac. Our sales contact Shawn White was more than accommodating in helping us find the right vehicle. Another lead sales guy (manager maybe?) at the Cadillac building tried to sell me on a lease but I was more interested in owning for the long-term, you know – finding a used gem that will last. As a web design and marketing professional myself, I was glad that Sean was very understanding and not pushy about the lease idea, or other up-sales for that matter. He was very down-to-earth and professional throughout the process. Our overall experience with the company was top-notch and I'll surely look them for future needs.
- Customer service
- 5.0
- Buying process
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- Quality of repair
- 5.0
- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car